> Microsoft Dynamics CRM > Service Benchmarking and Measurement-Using Metrics to Drive Customer Satisfaction and Profits

Service Benchmarking and Measurement-Using Metrics to Drive Customer Satisfaction and Profits

Published By: Microsoft Dynamics CRM
Microsoft Dynamics CRM
Published:  Mar 30, 2010
Length:  34 pages

This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.



Tagsmicrosoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program, performance data analysis, business activity monitoring, business analytics, analytical applications