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The Agile Service Operation Embraces Technology

Published By: ServicePower
Published:  Jul 03, 2007
Length:  6 pages

Technology can prove to be a vital component in the quest for service profitability. However, there is a lot of technology out there targeted at field service organizations which has evolved to the point where its introduction in customer-facing functions can significantly enhance organizational productivity.

Tagscustomer experience, customer service, productivity, sales automation, marketing automation, messaging, servicepower, service chain, branding, best practices, call center management, customer interaction service, customer relationship management, customer experience management