> Genesys > Service Delivery Optimization: Increase Enterprise Efficiency and Effectiveness

Service Delivery Optimization: Increase Enterprise Efficiency and Effectiveness

Published By: Genesys
Genesys
Published:  Aug 13, 2009
Length:  5 pages

Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?



Tagsgenesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center, voip, service delivery optimization, lob, line-of-business, sla, service level agreement, backlog, websphere, backlog, workload distribution, iwd, customer interaction management