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Deliver optimal service quality & experience to drive world-class customer satisfaction

Published By: IBM
IBM
Published:  Jan 22, 2009
Length:  6 pages

This white paper demonstrates a service quality management solution from IBM. An end-to-end, integrated approach, the service quality management solution is designed to address the broad range of telecommunications providers’ requirements for managing both service quality and the customer experience.



Tagsservice quality management solution, ibm, telecomunications, service quality, customer experience, it management, customer relationship management, customer service