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Enhancing IT Support with Knowledge Management

Published By: CA SM
CA SM
Published:  Jun 02, 2008
Length:  11 pages

The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.



Tagsca sm, ca service management, service management, knowledge management, custoer service, return on investment, roi, best practices