> Clearvale by BroadVision > Extending Your Competitive Edge: A New Model for High-Touch Self-Service

Extending Your Competitive Edge: A New Model for High-Touch Self-Service

Clearvale by BroadVision
Published:  Aug 21, 2009
Length:  10 pages

The move towards self-service is clearly about mitigating costs. But self-service models can also deliver significant benefits to users when they combine the best of online convenience with the insight and personal touch of an experienced sales or service rep.



Tagsself service, customer service, customer relationship management, crm, live support, online help, online support, cost control, self-service, call center, call center management, broadvision