> IEX > Making the Complex Simple: Efficient and Effective Contact Center Growth

Making the Complex Simple: Efficient and Effective Contact Center Growth

Published By: IEX
IEX
Published:  May 27, 2008
Length:  7 pages

Customers and business leaders alike demand a great deal of contact centers which cannot easily be met using the simplistic approaches used to develop early, isolated contact centers. In order to provide a top-shelf customer experience, contact centers must adopt sophisticated processes which can evaluate and route calls quickly and effectively to the right agent, and which schedule agents based on their abilities as well as predicted call demand.



Tagscall center management, customer service, workforce management, contact management, iex, contact center, call center