> Kinetic Data > Using Service Catalogs to Run IT As A Business (Not 'Like' A Business)

Using Service Catalogs to Run IT As A Business (Not 'Like' A Business)

Published By: Kinetic Data
Kinetic Data
Published:  Oct 15, 2007
Length:  9 pages

Properly implemented, service catalogs can help IT run as a business - not just "like" a business. They improve communication, provide users with easier access to IT services, and enable measurement-driven continuous process improvement. This white paper shows you how to achieve a successful service catalog implementation on BMC Remedy and extend the benefits of service catalogs across functional areas.



Tagsitsm, service management, service, service catalog, service catalogs, bsdm, delivery management, service level agreement