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eService: Winning in the Global Marketplace

Published By: eGain
Published:  Oct 12, 2007
Length:  8 pages

The Internet, years after its emergence, continues to be a challenge for most organizations. This paper examines the notion of eService and the need for it in large, global organizations in particular. It also provides guidelines for developing an effective eService plan, and concludes with a discussion of the most significant benefits of implementing such a plan.

Tagseservice, customer service, online customer service, online help, helpdesk, help desk, e-service, online support, online assistance, global support, egain, customer interaction service, spend management