> Echopass > Maximize the Savings of Call Center Multi-Sourcing (While Protecting Service Levels)

Maximize the Savings of Call Center Multi-Sourcing (While Protecting Service Levels)

Published By: Echopass
Echopass
Published:  Sep 07, 2007
Length:  9 pages

Not all companies that have adopted multi-sourcing have realized the expected levels of savings.  A single over-arching problem is often the cause when multi-sourcing delivers disappointing results in service and/or savings.



Tagsmulti-sourcing, call center outsourcing, remote agents, disaster prevention, ip call center, ip contact center, contact center solutions, contact center software, hosted call center, contact center, on-demand contact center, hosted contact center systems, crm, echopass, business continuity, call center management, call center software, customer relationship management, enterprise resource planning, contact management