SLA

Service Level Agreement (SLA) is that part of a service contract in which a certain level of service is agreed. A SLA is therefore NOT a type of service contract, but a part of a service contract. A service contract can contain zero, one or more SLA's. A contract containing SLA's is usually referred to as a performance contract. SLA's are becoming more and more popular. They are used extensively for provision of IT services, but also in other fields the popularity of SLA's is growing
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White Paper Published By: Cisco Systems     Published Date: Jun 05, 2013
4 Steps to Successful Video Collaboration
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telepresence, transformative technology, in-person meetings, innovative, video collaboration
    
Cisco Systems
White Paper Published By: Esker     Published Date: Apr 12, 2012
This paper illustrates that solutions exist today, both as traditional software and Software as a Service, with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing.
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order to cash, procure to pay, fax software, fax service, fax server
    
Esker
White Paper Published By: AtTask     Published Date: Feb 11, 2012
Regardless the structure of your projects and work, the right work management approach can be the formula for success in your organization. This easy to read, 3 page guide, will introduce you to this formula.
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successful project techniques, project management success, achieving business success, project management techniques, project success
    
AtTask
White Paper Published By: VeriSign Authentication Services, now a part of Symantec Corp.     Published Date: Oct 13, 2011
Download Protecting Users From Firesheep and other Sidejacking Attacks with SSL to learn how to avoid HTTP attacks.
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verisign, firesheep, sidejacking, attacks, security
    
VeriSign Authentication Services, now a part of Symantec Corp.
White Paper Published By: Aternity     Published Date: Aug 26, 2011
This whitepaper provides insight, best practices, and recommendations for monitoring the end user experience within Virtual Desktop Infrastructures (VDI).
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aternity, vdi, real end user experience, fpi, frontline performance intelligence
    
Aternity
White Paper Published By: VMware     Published Date: Aug 23, 2011
Virtualization is the essential catalyst for enabling the transition to cloud computing. VMware, the fastest growing enterprise software company and virtualization industry leader, builds on virtualization to deliver cloud infrastructure and management solutions that significantly reduce IT complexity.
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vmware, cloud computing, it revolution, virtualization, infrastructure
    
VMware
White Paper Published By: Kingston     Published Date: Feb 15, 2011
Learn how to balance the positive and negative effects of memory utilization in virtual infrastructures to better handle system workload and priority--while improving server utilization
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virtualization, memory overcommitment, memory performance, memory reclamation, vmware
    
Kingston
White Paper Published By: M3 Consulting, Inc.     Published Date: Feb 03, 2011
Offshoring Is a Cost Effective Solution to Your IT Needs
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software design, application development, web design, offshoring, it solutions
    
M3 Consulting, Inc.
White Paper Published By: Mitel     Published Date: Dec 28, 2010
The Mitel Freedom architecture provides organizations with a single stream, software-based
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voip, pbx, wireless, mobility, ivr
    
Mitel
White Paper Published By: Gartner, Inc     Published Date: Oct 28, 2010
New technologies emerge every day, but not all of them pay off, and adopting them too early might be risky for your organization.
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emerging trends, emerging technologies, hype cycle, new technologies, it trends
    
Gartner, Inc
White Paper Published By: EBSL Technologies Int'l     Published Date: Sep 26, 2010
This white paper provides an introduction to cloud computing.
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cloud computing, service level agreements (slas), cloud computing security, virtualization, amazon cloud
    
EBSL Technologies Int'l
Webinar Published By: Aternity     Published Date: Sep 01, 2010
Join Aternity, A Gartner Cool Vendor in IT Operations for a live demo on how Fortune 500 companies are leveraging our award-winning platform to deliver a user-centric approach to Proactive IT Management.
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end user experience, application performance management, proactive it management, desktop virtualization, cloud computing
    
Aternity
Webinar Published By: Aternity     Published Date: Aug 20, 2010
Application Performance Management & End User Experience Monitoring Platform for Fortune 500/Global 2000
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application performance management, end user experience, frontline performance intelligence, desktop virtualization, infrastructure
    
Aternity
White Paper Published By: xmannnnn     Published Date: Aug 06, 2010
Ultra High Speed Internet, TV and local/long distance phone services combined into 1 superior service.
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active directory, bandwidth management, convergence, distributed computing, ethernet networking
    
xmannnnn
White Paper Published By: Numara Software     Published Date: Dec 09, 2009
In this white paper, authored by Numara Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
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numara, itil, pink elephant, automation, consulting
    
Numara Software
Case Study Published By: Trend Micro SaaS     Published Date: Sep 22, 2009
Alfred Ashley Group helps small businesses overcome the daunting prospect of buying, installing, and managing computer and telephone system solutions. Building in best-in-class and cost-effective security is vital for meeting customer expectations and achieving the company's revenue and profit goals.
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saas, trend, trend micro, software as a service, trendlabs
    
Trend Micro SaaS
White Paper Published By: NEC     Published Date: Sep 14, 2009
This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
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nec, virtualization, soa, service oriented architecture, cloud computing
    
NEC
White Paper Published By: IBM     Published Date: Aug 28, 2009
You've already taken basic cost-cutting steps and saved the easy money. You know that you need to dig deeper. But where should you start? What's killing your IT budget?
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storage expansion, system complexity, hardware sprawl, reliability, scalability
    
IBM
White Paper Published By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
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avocent, itsm, it service management, itil, integration
    
LANDesk
White Paper Published By: Bocada     Published Date: Aug 21, 2009
The paper then reveals a methodical, step by step process for implementing an SLA, from drawing up the initial requirements, to using the SLA to drive continuous improvements that are squarely focused on strategic business value.
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service level, sla, service level agreement, service-level agreement, business management
    
Bocada
Webinar Published By: Numara Software     Published Date: Jul 16, 2009
Delivering world class customer service in today’s fast paced business environment is becoming more difficult as information and data requires instant access.
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footprints, numara, blackberry, mobile, service desk
    
Numara Software
Webinar Published By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
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numara, help desk management, track it, asset management, asset discovery
    
Numara Software
Webinar Published By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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help desk, track it, numara, customer management, best practices
    
Numara Software
Webinar Published By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
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help desk, track it, numara, customer management, best practices
    
Numara Software
White Paper Published By: BMC Control M     Published Date: Jul 16, 2009
Gartner has positioned BMC CONTROL-M in the Leaders Quadrant of their "2009 Magic Quadrant for Job Scheduling." The report assesses the ability to execute and completeness of vision of key vendors in the marketplace. Read a full copy today, courtesy of BMC Software.
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quadrant, magic quadrant, job scheduling, bmc control-m, workload
    
BMC Control M
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