> Technology > Knowledge Management > Customer Experience Management

Customer Experience Management

Customer experience management (CEM) is "the process of strategically managing a customer's entire experience with a product or a company". Relationship marketing, focuses on establishing and building a long term relationship between a company and a customer. There are several approaches that have been espoused including customer experience management, customer relationship management, loyalty programs, and database marketing.
Results 1 - 25 of 346Sort Results By: Published Date | Title | Company Name
Case Study Published By: Absolute Software     Published Date: Feb 10, 2012
The story of val Verde will help schools innovate better, streamline purchasing, increase cost-efficiencies, and ultimately, provide staff and students with a fleet of optimally running devices.
Tags : 
backup and recovery, blade servers, storage management, access control, disaster recovery
    
Absolute Software
White Paper Published By: Adobe     Published Date: Oct 05, 2016
Of course customers want great content, but understanding what defines great isn’t so easy. Adobe surveyed 12,000 customers worldwide about their content cravings and learned what it takes to make content irresistible.
Tags : 
content, content management, customer experience, customer interaction, customer interaction service
    
Adobe
White Paper Published By: Adobe     Published Date: Jul 04, 2016
More and more interactions are shifting from the desktop to smartphones and tablets, so the value of that screen and the massive potential it represents grows daily. As do the opportunitie —and potential pitfalls—for marketers.
Tags : 
mobile, mobility, customer interaction, mobile devices, mobile computing
    
Adobe
White Paper Published By: Adobe     Published Date: Jul 04, 2016
Your customers expect experiences.
Tags : 
customer experience, customer interaction, customer expectations, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: Adobe     Published Date: Jul 04, 2016
Your customers expect experiences.
Tags : 
customer experience, customer interaction, customer expectations, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: Adobe     Published Date: Jul 04, 2016
Of course customers want great content, but understanding what defines great isn’t so easy. Adobe surveyed 12,000 customers worldwide about their content cravings and learned what it takes to make content irresistible.
Tags : 
content, content management, customer experience, customer interaction, customer interaction service
    
Adobe
White Paper Published By: Adobe     Published Date: Jul 04, 2016
Customers crave personalized experiences, but to meet this expectation, marketing teams are creating 10 times more content than ever before. Despite this, asset management is a stumbling block because of siloed shared drives and antiquated storage systems, making it difficult for companies to collaborate and deliver content quickly.
Tags : 
content management, customer experience, content management, customer engagement, customer interaction service
    
Adobe
White Paper Published By: Adobe     Published Date: Mar 17, 2016
Learn why integrating electronic signatures into the B2B sales cycle will save you both time and money.
Tags : 
adobe, electronic signature, b2b, sales cycle, mobile workers
    
Adobe
White Paper Published By: Adobe     Published Date: Mar 17, 2016
Continued reliance on wet signatures is risky, especially in sales, where speed and ease of business are vital to revenue. In this Forbes Insights paper, learn how moving to e-signatures can transform all aspects of the sales cycle.
Tags : 
adobe, sales performance, electronic signature, sales cycle, return on investment
    
Adobe
White Paper Published By: Adobe     Published Date: Mar 17, 2016
An electronic signature - also known as an “e-signature” - is a simple, legally-binding way to indicate consent or approval digitally. While legally valid and enforceable in nearly every industrialized country around the world, some countries may have different laws when it comes to e-signatures.
Tags : 
adobe, electronic signature, digital signature, collaboration, collaborative commerce
    
Adobe
Webinar Published By: Adobe     Published Date: Mar 17, 2016
Modern selling requires a deeper skill set than ever before. Facing hyper-educated buyers and stiff competition, sales reps and channel partners alike are still expected to do more, with less, and faster, as annual quotas continue to rise in a mobile, social, uber-connected business landscape.
Tags : 
adobe, sales friction, sales efficiency, kiss rule, customer satisfaction
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 10, 2016
This white paper explains why marketing and IT must work together to effectively engage customers.
Tags : 
it and marketing, digital, customer engagement, it and marketing partnerships, collaboration
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 10, 2016
This white paper explains why marketing and IT must work together to effectively engage customers.
Tags : 
it and marketing, digital, customer engagement, it and marketing partnerships, collaboration
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 10, 2016
This white paper explains why marketing and IT must work together to effectively engage customers.
Tags : 
it and marketing, digital, customer engagement, it and marketing partnerships, collaboration
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 10, 2016
Electronic signatures (e-signatures), which are easily implemented from the cloud, help speed up the sales process by reducing errors and bottlenecks, while also ensuring greater security and mobility.
Tags : 
esign, esignatures, electronic signatures, cloud computing, customer experience
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 10, 2016
This whitepaper reveals the strategies can help you channel digital marketing creativity into business revenue. Use it as a guide for building your brand’s creative dividends, and discover new ways to win your customers’ hearts, minds and wallets.
Tags : 
digital marketing, marketing creativity, creativity and innovation, customer relationship management, customer satisfaction
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 10, 2016
This whitepaper reveals the strategies can help you channel digital marketing creativity into business revenue. Use it as a guide for building your brand’s creative dividends, and discover new ways to win your customers’ hearts, minds and wallets.
Tags : 
digital marketing, marketing creativity, creativity and innovation, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 10, 2016
This whitepaper reveals the strategies can help you channel digital marketing creativity into business revenue. Use it as a guide for building your brand’s creative dividends, and discover new ways to win your customers’ hearts, minds and wallets.
Tags : 
digital marketing, marketing creativity, creativity and innovation, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 10, 2016
Today’s ultra-connected consumers are interacting with brands more often and in more places than ever. In fact, the average customer comes in contact with a brand at least five times before buying — whether it’s a Google search, an in-store visit or downloading an app.
Tags : 
customer experience, customer interaction, reinventing the customer experience, marketing experiences, customer
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 10, 2016
This white paper reveals how business are using mobile today.
Tags : 
mobility, mobile, mobile device, mobile security, mobile strategies
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 09, 2016
Today’s ultra-connected consumers are interacting with brands more often and in more places than ever. In fact, the average customer comes in contact with a brand at least five times before buying — whether it’s a Google search, an in-store visit or downloading an app.
Tags : 
customer experience, customer interaction, reinventing the customer experience, marketing experiences, customer
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 09, 2016
This white paper explains how training apps are emerging as an important component of any organisation’s ongoing digital transformation.
Tags : 
corporate training apps, mobility, mobile, mobile learning, training
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 09, 2016
Today’s ultra-connected consumers are interacting with brands more often and in more places than ever. In fact, the average customer comes in contact with a brand at least five times before buying — whether it’s a Google search, an in-store visit or downloading an app.
Tags : 
customer experience, customer interaction, reinventing the customer experience, marketing experiences, customer
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 09, 2016
This white paper shows how to build a customer-centric model.
Tags : 
customer experience, mobility, mobile devices, marketing experiences, digital trends
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 09, 2016
This year’s Digital Trends report – part of the Quarterly Digital Intelligence Briefing series that Econsultancy publishes in partnership with Adobe – tells the customer experience story.
Tags : 
digital trends, customer experience, adobe, mobility, customer experience
    
Adobe
Start   Previous   1 2 3 4 5 6 7 8 9 10 11 12 13 14    Next    End
Search Resource Library      

Add Resources

Get your company's resources in the hands of targeted business professionals.