Document Management

This solution brief explains the key business and technical differentiators that have made StoreOnce one of the leaders in the de-duplication market and helped organizations generate impressive total cost of ownership (TCO) metrics.

Read this report to see how and why savvy enterprises are turning to tape-based storage for all their archiving needs.

This IDC White Paper discusses the impact of the critical records management, data retention, and data protection regulations across key geographies. It concludes with recommendations for developing global information governance best practices.

You know you need a multifunction product, but which to choose? Printer-based or copier-based? There are two sides to every story – we’ll help you find your way through the woods to your happy ending with this new informative video whitepaper sponsored by HP.

Businesses are discovering how to create efficiencies and meet constantly evolving business needs with an enterprise content management (ECM) solution. Make ECM work for your organization by researching best practices and knowing your options.a

whitepaper describing how Universal document and image viewers can reduce costs, time and headaches.

Watch this video whitepaper to learn about data economics, information governance, and specific IBM solutions for governing the information lifecycle.

Using productivity tools for requirements management is like using a hammer to open a bottle. It gets the job done, but at what cost? IBM Rational DOORS NG offers effective requirements management capabilities by including the ability to capture relationships and manage dependencies.

Read this report from the Compliance, Governance and Oversight Council (CGOC) to learn how to reduce costs and increase performance by disposing digital debris.

Read this ebook from Aberdeen to learn why leading organizations are moving away from the chaos of multiple methods to a single managed file transfer platform, and get best practices for developing a secure, best-in-class file transfer process of your own. 

Customers’ expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. By leveraging the increasing amount of data about customers, bankers can create information to constantly improve their understanding of product usage, profitability, risk, buying behavior and financial needs. Access this white paper today to learn about expert solutions that can help you reinvent your business operations and create a customer-focused company. Read on now to explore more.

The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?

In today’s mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way that they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?

Learn about the pitfalls of an outdated disaster recovery plan and see how your organization can avoid a potential loss of information and data.

IBM Business Process Manager is a business process management platform designed to help enhance the visibility and management of an organization's business processes. Read this white paper to learn how you can help enable the optimization of the business value of your SAP implementation by using a BPM approach.

Customers’ expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. By leveraging the increasing amount of data about customers, bankers can create information to constantly improve their understanding of product usage, profitability, risk, buying behavior and financial needs. Access this white paper today to learn about expert solutions that can help you reinvent your business operations and create a customer-focused company. Read on now to explore more.

A Smarter Process approach helps leaders in the public sector to increase citizen loyalty and engagement. Gain visibility and the ability to quickly change operational systems with intelligent automation. Increase efficiencies and lower costs.

A Smarter Process vision for healthcare. We live in an era in which customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have set a high bar - in the way they engage customers throughout the entire sales process -not just during the commercial transaction, but before, during and after the transaction. Can healthcare and life sciences meet the challenge?

In today’s mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way that they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?

The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?

Providing a superior experience for citizens and constituents is not easy, and gone are the days when problematic customer interactions can be smoothed over by empathetic service representatives. In an omni-channel world, the number of citizen touchpoints is not only increasing, but is increasingly automated, and governments will not get many chances to take the steps that are required to make things right. Unlike at any other time in history, the quality of your operations will shine through, in virtually every interaction with the citizen. A Smarter Process approach helps you to reinvent business operations in the era of the citizen.

In today’s mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way that they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?

We live in an era in which customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Your operations must be seamless, because individuals enjoy an interconnected and ubiquitous experience. And your operations must be insightful, because every personal and professional interaction is targeted and relevant. A Smarter Process approach helps you to reinvent business operations in the era of the customer.

Many IT executive view cloud computing as an attractive platform for data backup. They know cloud can help protect business-critical data and provide near-ubiquitous information access. But while having a cloud-based solution is valuable, developing one in-house is tricky. That's why many organizations want to contract with a third-party cloud provider for cloud-based data backup. Read this buyer's guide to learn how to choose a provider to suit your business needs.

Despite advances in technology, paper forms abound. But paper-based forms are time intensive and error prone. As a result, customers become frustrated with the increased cycle times and drained administrative resources.