SLA

Service Level Agreement (SLA) is that part of a service contract in which a certain level of service is agreed. A SLA is therefore NOT a type of service contract, but a part of a service contract. A service contract can contain zero, one or more SLA's. A contract containing SLA's is usually referred to as a performance contract. SLA's are becoming more and more popular. They are used extensively for provision of IT services, but also in other fields the popularity of SLA's is growing
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White Paper Published By: M3 Consulting, Inc.     Published Date: Feb 03, 2011
Offshoring Is a Cost Effective Solution to Your IT Needs
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software design, application development, web design, offshoring, it solutions
    
M3 Consulting, Inc.
White Paper Published By: Mitel     Published Date: Dec 28, 2010
The Mitel Freedom architecture provides organizations with a single stream, software-based
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voip, pbx, wireless, mobility, ivr
    
Mitel
White Paper Published By: Gartner, Inc     Published Date: Oct 28, 2010
New technologies emerge every day, but not all of them pay off, and adopting them too early might be risky for your organization.
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emerging trends, emerging technologies, hype cycle, new technologies, it trends
    
Gartner, Inc
White Paper Published By: EBSL Technologies Int'l     Published Date: Sep 26, 2010
This white paper provides an introduction to cloud computing.
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cloud computing, service level agreements (slas), cloud computing security, virtualization, amazon cloud
    
EBSL Technologies Int'l
Webinar Published By: Aternity     Published Date: Sep 01, 2010
Join Aternity, A Gartner Cool Vendor in IT Operations for a live demo on how Fortune 500 companies are leveraging our award-winning platform to deliver a user-centric approach to Proactive IT Management.
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end user experience, application performance management, proactive it management, desktop virtualization, cloud computing
    
Aternity
Webinar Published By: Aternity     Published Date: Aug 20, 2010
Application Performance Management & End User Experience Monitoring Platform for Fortune 500/Global 2000
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application performance management, end user experience, frontline performance intelligence, desktop virtualization, infrastructure
    
Aternity
White Paper Published By: xmannnnn     Published Date: Aug 06, 2010
Ultra High Speed Internet, TV and local/long distance phone services combined into 1 superior service.
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active directory, bandwidth management, convergence, distributed computing, ethernet networking
    
xmannnnn
White Paper Published By: IBM     Published Date: Aug 28, 2009
You've already taken basic cost-cutting steps and saved the easy money. You know that you need to dig deeper. But where should you start? What's killing your IT budget?
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storage expansion, system complexity, hardware sprawl, reliability, scalability
    
IBM
White Paper Published By: Bocada     Published Date: Aug 21, 2009
The paper then reveals a methodical, step by step process for implementing an SLA, from drawing up the initial requirements, to using the SLA to drive continuous improvements that are squarely focused on strategic business value.
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service level, sla, service level agreement, service-level agreement, business management
    
Bocada
White Paper Published By: HP     Published Date: Jul 08, 2009
Data deduplication technology represents one of the most significant storage enhancements in recent years, promising to reshape future data protection and disaster recovery solutions. Data deduplication offers the ability to store more on a given amount of storage and replicate data using lower bandwidth links at a significantly reduced cost. This white paper explains how deduplication technologies work in practice, the pros and cons of each approach, and when to choose a particular type.
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data, data deduplication, data dedupe, disaster recovery, data protection
    
HP
White Paper Published By: Oce Business Services     Published Date: Jun 24, 2009
Download this free report to explore the potential of applying business performance management principles to advance document performance management to reduce costs; better manage documents as vital strategic, financial and information assets; and secure positive returns on investments from outsourcing. Learn more today!
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oce, kpi, ekg, document processes, mail center
    
Oce Business Services
Live Event Published By: BMC Control M     Published Date: Apr 01, 2009
Listen in as Sentrigo interviews Dr. Charles Popper, who discusses specific data integrity and security requirements for the pharma sector. Dr. Popper will address how to enforce the proper balance of information sharing and database protection, without compromising high-quality research.
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platforms, data management, linux, sap, windows
    
BMC Control M
White Paper Published By: IBM     Published Date: Mar 17, 2009
IBM and PTC, leaders in product development and innovation, are offering joint solutions that combine our expertise and technology to fully support cross-enterprise product development optimization. Together, we enable companies to meet time-to-market, cost-reduction and quality requirements, in an ever-increasing, complex global marketplace.
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ibm, ptc, telelogic, product development, product innovation
    
IBM
White Paper Published By: IBM     Published Date: Nov 13, 2008
This white paper discusses how The IBM Tivoli® Netcool® customer experience management solution offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. It delivers the visibility you need to improve the customer experience as they interact with different aspects of your business — to help increase loyalty and drive new revenue opportunities.
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ibm, tivoli, service quality management, service level agreement, knowledge management
    
IBM
White Paper Published By: IBM     Published Date: Nov 13, 2008
To grow your subscriber base, reduce churn and control costs, it is imperative that you achieve and maintain a deep understanding of the customer experience throughout your organization. This white paper highlights IBM Tivoli® Netcool® Service Quality Manager Service Solutions — how it can change the way telecommunications providers are taking new services to market and helping to crystallize.
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ibm, tivoli, voip, iptv, blackberry
    
IBM
Live Event Published By: Genesys     Published Date: Mar 01, 2008
Filtration experts have discussed filter presses and their perceived shortcomings. This article discusses filter presses as well as the batch or continuous filtration alternatives to replace them.
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enterprise applications, call center management, call center software, customer interaction service, contact management
    
Genesys
White Paper Published By: Indicative Software     Published Date: Aug 24, 2007
Learn about agent-based versus agentless monitoring approaches to enterprise management, and how a combination of data collection technologies can realize the benefits of both.
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enterprise management, enterprise monitoring, data collection, data collection engines, agent-based monitoring
    
Indicative Software
White Paper Published By: MASERGY     Published Date: Jul 20, 2007
Organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total Customer Experience (TCE). This white paper describes the evolution toward a TCE approach and the benefits and clarity that TCE brings to the marketplace.
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mice, multimedia, internet, communications, entertainment
    
MASERGY
White Paper Published By: Torry Harris Business Solutions     Published Date: Jul 18, 2007
Service-Oriented Architecture (SOA) promises significant benefits to today's organizations. Successfully delivering SOA benefits, especially Business Agility and Component Reuse, will be dependant on the Test Approach that your organization adopts to implement your SOA.
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soa, service oriented architecture, middleware, service level, performance testing
    
Torry Harris Business Solutions
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