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Customer Experience Management

Customer experience management (CEM) is "the process of strategically managing a customer's entire experience with a product or a company". Relationship marketing, focuses on establishing and building a long term relationship between a company and a customer. There are several approaches that have been espoused including customer experience management, customer relationship management, loyalty programs, and database marketing.
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White Paper Published By: SAS     Published Date: Mar 01, 2012
Learn about the emerging best practices for mobile BI usage and the framework by which you can assess your own management capabilities for enterprise mobile BI adoption.
Tags : 
sas, analytics, business analytics, business intelligence, customer intelligence
    
SAS
White Paper Published By: SAS     Published Date: Mar 01, 2012
This white paper provides a top-level overview explaining what business analytics can do for your company - and the 8 key steps to accelerating product innovation, optimizing pricing and discovering drivers of financial performance.
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sas, analytics, business analytics, business intelligence, customer intelligence
    
SAS
White Paper Published By: Texas Memory Systems     Published Date: Feb 25, 2012
For data centers looking to get the maximum performance from Flash-based storage supporting their virtual infrastructure, the RamSan-720 should be given strong consideration.
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ramsan-720, integrated ssd, ssd, virtual server, infrastructure
    
Texas Memory Systems
Case Study Published By: Absolute Software     Published Date: Feb 10, 2012
The story of val Verde will help schools innovate better, streamline purchasing, increase cost-efficiencies, and ultimately, provide staff and students with a fleet of optimally running devices.
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backup and recovery, blade servers, storage management, access control, disaster recovery
    
Absolute Software
White Paper Published By: DocuLex     Published Date: Jan 27, 2012
Automotive Dealer solution to affordable protection of customer files from identity theft and legal exposure.
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collaboration, collaborative commerce, contact management, content delivery, content management system
    
DocuLex
White Paper Published By: VMware Dell     Published Date: Dec 07, 2011
Read this case study to learn how Dell IT group virtualized more than 5,000 servers to save the company over US $29 million.
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virtualization, servers, solution, virtual, servers
    
VMware Dell
White Paper Published By: CenturyLink     Published Date: Nov 18, 2011
See how Payment Card Industry compliance can keep customer data safe and strengthen your business.
Tags : 
centurylink, qwest, high speed internet, phone, mobile
    
CenturyLink
White Paper Published By: HP     Published Date: Nov 14, 2011
Read this whitepaper to learn 3 simple steps SMBs can take to heighten business performance and increase brand office productivity.
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branch office, performance, productivity, customer, service centers
    
HP
White Paper Published By: IBM     Published Date: Nov 09, 2011
Learn how you can transform your marketing practices into interactive marketing!
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customer, unica, cross-channel, cross channel marketing, interactive
    
IBM
White Paper Published By: AT&T     Published Date: Nov 07, 2011
See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.
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unified communication, cebp, communication, collaboration, collaboration capabilities
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.
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contact center services, contact center, trends in contact centers, services, solutions
    
AT&T
White Paper Published By: Blue Coat Systems UK     Published Date: Nov 03, 2011
Optimized Video Delivery automatically minimizes bandwidth impact and improves user experience! Find our more in this white paper.
Tags : 
blue coat, wan optimization, secure web gateway, application performance monitoring, convergence
    
Blue Coat Systems UK
White Paper Published By: Blue Coat Systems UK     Published Date: Nov 03, 2011
ERP and Business Intelligence are essential to your success. Read this and learn how to improve productivity and decision-making using Blue Coat WAN
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blue coat, wan optimization, resource management, sap, erp
    
Blue Coat Systems UK
White Paper Published By: Blue Coat Systems     Published Date: Oct 24, 2011
Optimized Video Delivery automatically minimizes bandwidth impact and improves user experience! Find our more in this white paper.
Tags : 
blue coat, wan optimization, secure web gateway, application performance monitoring, convergence
    
Blue Coat Systems
Webinar Published By: Adobe     Published Date: Sep 08, 2011
Get a demo and an in-depth look at the Adobe DEP. Marcel Boucher will show you the new architecture based on OSGI, JCR and Sling which can run directly in a Java virtual machine.
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adobe, application development platform, digital enterprise platdform, marcel boucher, osgi
    
Adobe
White Paper Published By: Adobe     Published Date: Sep 08, 2011
Regardless of the size of your organization or the depth of your CEM needs, Adobe can help you achieve your CEM goals with the industry's most comprehensive and versatile design tools and runtime support for realizing state-of-the-art CEM solutions. Download this white paper to learn more.
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adobe, cem, customer experience management, best practices, customer interactions
    
Adobe
White Paper Published By: Aternity     Published Date: Aug 26, 2011
This whitepaper provides insight, best practices, and recommendations for monitoring the end user experience within Virtual Desktop Infrastructures (VDI).
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aternity, vdi, real end user experience, fpi, frontline performance intelligence
    
Aternity
White Paper Published By: BMC Software     Published Date: Aug 05, 2011
The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.
Tags : 
bmc software, smb it decision maker guide, best practices, software as a service, saas solution
    
BMC Software
White Paper Published By: Focus CRM     Published Date: Aug 04, 2011
Improve your social CRM efforts and learn the benefits of the social business model.
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focus crm, social business, customer relationship management, social business strategy, social crm
    
Focus CRM
White Paper Published By: Focus CRM     Published Date: Aug 04, 2011
Give your business additional flexibility with an on-premise CRM solution. Download your comparison guide now.
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focus crm, customer relationship management, marketing, sales, comparison guide
    
Focus CRM
White Paper Published By: Focus CRM     Published Date: Aug 04, 2011
Get your on-demand CRM rollout right by following the Best Practices suggested by Focus Experts.
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focus crm, on-demand crm implementation, customer relationship management, best practices, sales
    
Focus CRM
White Paper Published By: Focus CRM     Published Date: Aug 04, 2011
Focus Experts share their 2011 predictions for CRM.
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focus crm, customer relationship management, 2011 trends, sales, marketing
    
Focus CRM
Free Offer Published By: Avaya     Published Date: Jun 23, 2011
Watch this recorded event where you'll hear how Buddy Valastro's "Think Big" philosophy is a key ingredient to his success and how technology is helping his business work faster to serve customers better.
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think big, avaya, customer service, business growth, crm
    
Avaya
White Paper Published By: Adobe     Published Date: May 26, 2011
What You Can Do To Make Customers Happier and More Loyal
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adobe systems inc, customer experience management, silos, applications, channels
    
Adobe
White Paper Published By: Gomez IT     Published Date: May 24, 2011
In a recent global survey of 474 business and IT decision makers, conducted by IDC on behalf of Compuware, respondents offered insights about their needs for effective operation of Internet-enabled business activities.
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gomez, compuware, web performance management, idc, slas
    
Gomez IT
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