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Return On Investment

Return On Investment (ROI) analysis is not just a single component. Instead, it is a collection of methods, skills, tools, activities, and ideas. They can be combined and used in many different ways to assess the relative value of an investment over time. Applying this collection in a particular situation requires making many choices among the ideas and methods available and conducting an analysis appropriate to the decision at hand.
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White Paper Published By: Oracle     Published Date: Dec 13, 2011
This paper will provide answers, focusing on the four key aspects of service that can combine to create a "WOW!" experience.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.
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best practices, customer, crm, contact center, face-to-face
    
Oracle
Webinar Published By: Oracle     Published Date: Dec 13, 2011
Vice president of product management at Oracle, explains the difference between a miserable customer experience and a "wow" one.
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on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
Webinar Published By: Oracle     Published Date: Dec 13, 2011
Tune in to hear a panel of sales experts share their best practices for improving sales results.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
Webinar Published By: Oracle     Published Date: Dec 13, 2011
Find out how Oracle On Demand provides all of the business features that users need plus the instant gratification they demand
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on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
Webinar Published By: Oracle     Published Date: Dec 13, 2011
Watch this video to gain a rapid overview of some of the most critical actions you can take in your organization to increase CRM user adoption.
Tags : 
crm, adoption, sales, actions, user adoption
    
Oracle
White Paper Published By: PC Mall     Published Date: Dec 07, 2011
This white paper discusses how mobile devices accessing enterprise data can pose security risks.
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mobile phone security, mobile security, mobile device security, mobile device management, malware
    
PC Mall
Case Study Published By: ZScaler     Published Date: Nov 21, 2011
Leveraging a combined view of billions of daily web transactions-spanning millions of enterprise users across over 140 countries - Zscaler ThreatLabZ delivers the State of the Web Q3 2011 Report.
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blue coat, proxy sg, url filtering, web 2.0, cloud security
    
ZScaler
White Paper Published By: Oracle Global Marketing     Published Date: Nov 16, 2011
In this white paper, find out more about Right Channeling and how it can benefit your organization.
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contact center software, instant answer agent, intelliresponse, oracle, right channeling
    
Oracle Global Marketing
White Paper Published By: Oracle Global Marketing     Published Date: Nov 16, 2011
Learn how to meet expectations on the evolving consumer journey through the cross-channel commerce landscape of today, driven by technical trends.
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ecommerce, business research, enterprise technology, it solution, retail applications
    
Oracle Global Marketing
White Paper Published By: Oracle Global Marketing     Published Date: Nov 16, 2011
This whitepaper takes a look into opportunities for organizations to provide a superior experience focusing on integrating a CRM eCommerce solution.
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ecommerce, business research, enterprise technology, it solution, retail applications
    
Oracle Global Marketing
White Paper Published By: HP and AMD     Published Date: Nov 16, 2011
This Technology Spotlight discusses the changing nature of IT and how blade server technology combined with virtualization is becoming the foundation of the distributed IT environment.
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blade servers, virtualization, blade, server sprawl, infrastructure
    
HP and AMD
White Paper Published By: HP and AMD     Published Date: Nov 16, 2011
With the launch of its new Data Center Smart Grid, HP continues to push the boundaries of what its technology can deliver. Find out more now!
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data center, tco, total cost of ownership, power and cooling, cool
    
HP and AMD
White Paper Published By: Focus     Published Date: Nov 15, 2011
When it's time to expand your network, this guide will help you evaluate the needs of your organization and enable you to provide best performance for mission-critical applications.
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network, infrastructure, best practices, mission critial, applications
    
Focus
White Paper Published By: IBM UK - ISM&S Storage     Published Date: Nov 15, 2011
To maintain its position at the forefront of international research, the Institute for Computational Cosmology at Durham University wanted to develop a new high-performance computing cluster - find out how they did it.
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super comupter, computations, cosmology, delivery, infrastructure
    
IBM UK - ISM&S Storage
White Paper Published By: ScriptLogic     Published Date: Nov 14, 2011
This white paper discusses why no one likes asset management, what tools are and are not helpful and why you need to tie assets back to contracts.
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software license management, license management, software, sciptlogic, asset
    
ScriptLogic
White Paper Published By: Symantec.cloud     Published Date: Nov 14, 2011
This paper discusses the many drivers for organizations looking to move email to the cloud and highlights the shortcomings of some of these solutions.
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host, hosted email, security, compliance, redundancy
    
Symantec.cloud
Case Study Published By: IBM     Published Date: Nov 09, 2011
Learn how intelligence, integration, and interactivity can drive the results you are looking for!
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marketing, intelligence, integrattion, interactivity, unica
    
IBM
White Paper Published By: IBM     Published Date: Nov 09, 2011
Findings From Forrester's Q4 2010 Survey Of Customer Intelligence Professionals
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marketing, unica, technology, adoption, customer intelligence
    
IBM
White Paper Published By: IBM     Published Date: Nov 09, 2011
Learn how Unica provides a MAP with a high level of customizable business rules and processes!
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marketing, map, marketing automation, sirius assesments, unica
    
IBM
Case Study Published By: EMC Corporation     Published Date: Nov 08, 2011
This study provides the market size and initial five-year forecast for the worldwide PBBA market as part of IDC's Storage Solutions coverage.
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back up, backup, backup appliance, forecast, purpose built
    
EMC Corporation
White Paper Published By: AT&T     Published Date: Nov 07, 2011
Reach For the Cloud to Transform How You Deliver Voice Services and Elevate the Value of Voice.
Tags : 
cloud services, cloud computing, hosted voice solution, voice services, at&t
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.
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contact center services, contact center, trends in contact centers, services, solutions
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.
Tags : 
remote workers, managed remote service, distributed workforce, att, at&t
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.
Tags : 
remote workers, managed remote service, distributed workforce, att, at&t
    
AT&T
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