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Business Activity Monitoring

Business Activity Monitoring (BAM) is software that aids in monitoring of business processes, as those processes are implemented in computer systems. BAM is an enterprise solution primarily intended to provide a realtime summary of business processes to operations managers and upper management. As such, BAM presents dashboards that contain key performance indicators (KPI) that support root cause analysis and alerts that warn of impending problems.
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Case Study Published By: Collaborative Consulting     Published Date: Dec 20, 2013
A company's products needed constant updates due to changing business rules and regulations, as well as new functionality. However, tasks such as regression testing took too long and consumed too many resources. Collaborative helped to dramatically speed up the process through automation and process analysis, leading to increased customer satisfaction.
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collaborative consulting, testing performance, testing process, case study, financial services
    
Collaborative Consulting
Case Study Published By: Collaborative Consulting     Published Date: Dec 20, 2013
In this case study, a company needed to find a way to update and improve a legacy trade portal application. With the help of Collaborative, using domestic resources, the company completely replaced several legacy trade portal applications, allowing for the retirement of several application platforms and legacy databases.
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collaborative consulting, trade portal, right price, infrastructure, better application
    
Collaborative Consulting
White Paper Published By: NetApp     Published Date: Dec 12, 2013
Read how the NetApp Distributed Content Repository Solution is an efficient and risk-reducing active archive solution. Based on customer data, Forrester created a composite organization and concluded that the NetApp Distributed Content Repository delivered a three year ROI of 47% with a payback period of 1.3 months. The key benefits are reduced risk of losing unregulated archived data, denser storage, storage solution efficiency, and compliance for regulated data. The study also provides readers with a framework to do their own financial impact evaluation.
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forrester, tei, economic impact, netapp, distributed content
    
NetApp
Webinar Published By: Red Hat     Published Date: Dec 09, 2013
Businesses are tapping into the innovative potential of their companies with Red Hat Enterprise Linux. Standardize your enterprise platform across multiple hardware architectures, hypervisors and cloud providers to help IT meet the needs of your business.
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red hat, data, mobile, cloud, it congestion
    
Red Hat
White Paper Published By: Imprivata     Published Date: Dec 06, 2013
This case study focuses on the implementation of single sign-on at The John Hopkins Hospital which streamlined provider access to applications.
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sso, single sign on, single sign on authentication, two factor authentication, single sign on solutions
    
Imprivata
White Paper Published By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide a five step “roadmap” that organizations can use to transform their marketing organization into a Center of Customer Experience Excellence.
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clarabridge, optimizing customer experience, voice of the customer, customer engagement, data source
    
Clarabridge
White Paper Published By: Socrata, Inc     Published Date: Dec 02, 2013
Get Step-By-Step Guidance for Government Open Data Success from Socrata, the Global Open Data Leader.
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open data, open data platform, open data portal, open data policy, open data program
    
Socrata, Inc
White Paper Published By: Adobe     Published Date: Nov 25, 2013
Without document classification in play, it's impossible to know what to protect. The mobile ecosystem makes workers infinitely more productive, which is one reason that it won’t go away. This white paper explores the question: How can IT govern and protect content in such ad hoc and semi-structured environments? Please download whitepaper to learn more.
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document, document classification, document security, mobile, mobile workforce
    
Adobe
White Paper Published By: Adobe     Published Date: Nov 25, 2013
In this paper, we explore the IT management environment. How can you integrate document solutions across desktops, mobile apps, and the cloud to better meet business demands, without creating so much complexity that it causes IT to suffer? Please download to learn more.
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it management environment, document integration, document security, mobile, mobile apps
    
Adobe
White Paper Published By: ServiceNow     Published Date: Nov 22, 2013
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.
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servicenow, enterprise it, cloud computing, cloud provisioning, customer-centric cloud
    
ServiceNow
White Paper Published By: ServiceNow     Published Date: Nov 22, 2013
An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
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servicenow, enterprise it, boost visibility, business value, service catalog
    
ServiceNow
White Paper Published By: ServiceNow     Published Date: Nov 22, 2013
This white paper explores how SaaS has fundamentally changed the economics for ITSM by reducing or removing maintenance, internal resource, and infrastructure costs.
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servicenow, enterprise it, saas economics, itsm project, internal resource
    
ServiceNow
White Paper Published By: ServiceNow     Published Date: Nov 22, 2013
As technology continues to advance and the new reality is based on an infrastructure that includes physical, virtual and cloud resources, IT departments need to find new ways of managing and securing this vastly different technology ecosystem.
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servicenow, enterprise it, it department, cloud generation, social networks
    
ServiceNow
White Paper Published By: ServiceNow     Published Date: Nov 22, 2013
This paper provides CIOs and IT leaders with insight into three IT imperatives these IT executives used to reposition IT and transform the enterprise.
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servicenow, enterprise it, transforming enterprises, tranform it, modern enterprises
    
ServiceNow
White Paper Published By: CEB     Published Date: Nov 21, 2013
How do you know if your organization has the talent it needs to execute on its strategy? Is your organization’s talent ready to perform in the new work environment? Are your talent development programs focused on the right people?
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ceb, big data, big data intent, global workforce, organisational talent
    
CEB
White Paper Published By: McAfee     Published Date: Nov 19, 2013
This technical brief outlines enterprise email sender identity technologies.
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spear-phishing, dmarc, spf, dkim, mcafee email protection
    
McAfee
White Paper Published By: Oracle     Published Date: Nov 13, 2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
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zenithoptimedia, oracle, customer service, the cloud, business benefits
    
Oracle
White Paper Published By: IBM     Published Date: Nov 12, 2013
The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?
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business operations, business process management, bpm, process automation, smarter process
    
IBM
Webinar Published By: IBM     Published Date: Nov 08, 2013
See how you can maximize productivity and operational performance with IBM Predictive Maintenance and Quality.
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ibm, predictive maintenance and quality, improving productivity, solving production problems, virtually eliminate downtown
    
IBM
White Paper Published By: Microsoft     Published Date: Nov 08, 2013
Learn how Forrester researched Microsoft’s Application Lifecycle Management and found that it increases productivity, lowers costs, and creates more agile IT organizations.
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microsoft, application lifecycle management, increase roi, cutting development cycles, microsoft alm
    
Microsoft
White Paper Published By: Canon Business Process Services     Published Date: Nov 08, 2013
Act now to gain important insight on the three key drivers for best-in-class Accounts Payable departments
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blitzmedia, ap department, cycle times, high volumes, high-performance ap
    
Canon Business Process Services
White Paper Published By: Adobe     Published Date: Nov 07, 2013
Audi differentiates its brand experience using web content and digital asset management capabilities in Adobe Experience Manager.
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adobe, audi, audi cars, adobe marketing cloud, audi website
    
Adobe
White Paper Published By: Adobe     Published Date: Nov 07, 2013
SPAR Austria Information and Communication Services taps powerful content management and publishing capabilities in Adobe Experience Manager to enhance digital marketing strategies
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adobe, spar, business services, integrated online experiences, spar austria
    
Adobe
White Paper Published By: Adobe     Published Date: Nov 07, 2013
Think targeting ticks customers off? Actually, it’s quite the opposite. Studies show that 41% of consumers would consider ending a brand relationship because of irrelevant messaging.1 That’s why targeted and personalized content is more important now than ever before.
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adobe, testing and targeting, targeted content, personalized content, target segments
    
Adobe
White Paper Published By: Brainshark     Published Date: Nov 05, 2013
SiriusDecisions identifies five planning assumptions that must drive the agenda of sales enablement executives in the year ahead. From onboarding to demand creation to tackling mobile and social media, discover how to build integration between the marketing, sales, training and operations teams with the new sales enablement organizational model.
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sales enablement, sales training, sales productivity, sales effectiveness, sales revenue
    
Brainshark
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