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Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: Coupa     Published Date: Apr 13, 2016
This analyst report compares eleven travel and expense management (TEM) solutions, including Concur, Chrome River and Coupa across over 100 criteria and scores them in eleven functional categories. Download your copy to determine the best fit for your organization.
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Coupa
Published By: Coupa     Published Date: Mar 07, 2016
This analyst report compares eleven travel and expense management (TEM) solutions, including Concur, Chrome River and Coupa across over 100 criteria and scores them in eleven functional categories. Download your copy to determine the best fit for your organization.
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Coupa
Published By: Genesys     Published Date: Jul 13, 2018
With artificial intelligence (AI) gaining ground, the right contact center infrastructure (CCI) can be the critical business differentiator for long-term flexibility and scalability. Gartner Research looked at three use cases to evaluate CCI vendors, and Genesys received the highest use case scores (4.16 out of 5) for Customer Engagement Center in Gartner Critical Capabilities.
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gartner, contact center, artificial intelligence, infrastructure, crm system
    
Genesys
Published By: Engagio     Published Date: Jun 26, 2018
This is an inside look at the state of Account Based Marketing. More specifically, our research examined: ?How companies are utilizing ABM as a strategy ?How organizations are structuring their teams to support ABM ?How ABM can be measured at different stages ?The challenges most organizations are facing regarding ABM Along with showing the results, we’ve included our interpretation of the data to help you draw insights and apply them as you continue down your ABM journey. The research underscores where companies are at with their ABM programs and the key challenges they are facing. Regardless of your company size or maturity, there is always a need to grow your business and drive efficiency. The data from this survey illustrates how ABM can help.
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Engagio
Published By: IBM     Published Date: Feb 05, 2015
The Hurwitz Victory Index scores vendor performance across four dimensions -- Vision, Viability, Validity, and Value. IBM excelled in all four categories.
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advanced analytics, vendor performance, market trends, analytics platforms
    
IBM
Published By: AlienVault     Published Date: Oct 21, 2014
As cyber attacks grow more sophisticated, many organizations are investing more into incident detection and response capabilities. Event monitoring and correlation technologies and security operations are often tied to incident handling responsibilities, but the number of attack variations is staggering, and many organizations are struggling to develop incident detection and response processes that work for different situations. In this webcast, we'll outline the most common types of events and indicators of compromise (IOCs) that naturally feed intelligent correlation rules, and walk through a number of different incident types based on these. We'll also outline the differences in response strategies that make the most sense depending on what types of incidents may be occurring. By building a smarter incident response playbook, you'll be better equipped to detect and respond more effectively in a number of scenarios.
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vulnerability, management, risk, prioritize, profile, environment, data, asset value, network, authenticated, unauthenticated, remediation, best practices, intelligence, scores, attacks, policy violations, compromise, ex filtration, exploit
    
AlienVault
Published By: VMware AirWatch     Published Date: Sep 16, 2015
This report details the results of a survey taken from pre-qualified IT decision makers from North America and Europe, and shows how AirWatch by VMware received the highest scores for EMM vendor promise and fulfilment. 950 surveys were completed.
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airwatch, vmware, emm, vendor promise, fulfillment, security, it management
    
VMware AirWatch
Published By: CDW-Lenovo     Published Date: Oct 15, 2015
In TBR’s 2Q15 CSAT x86-based Servers Study, Lenovo customers reported higher levels of satisfaction with their x86 servers compared to Dell and HP customers. For the 2Q15 study, TBR measured 22 customer satisfaction attributes; Lenovo was the outright leader or tied for the lead in rolling six-month mean satisfaction scores.
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CDW-Lenovo
Published By: Avi Networks     Published Date: May 14, 2018
Avi Vantage is the only solution that delivers built-in application analytics in addition to enterprise-grade load balancing and application security. With millions of data points collected in real time, the platform delivers network-DVR like capabilities with the ability to record and display application analytics over specific time intervals (last 15 minutes, hour, day, week etc.) or for individual transactions. These application insights including total round trip time for each transaction, application health scores, errors, end user statistics, and security insights (DDoS attacks, SSL vulnerabilities, ciphers etc.) simplify troubleshooting of applications.
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Avi Networks
Published By: AKS-Labs     Published Date: Mar 20, 2007
Business professionals lack essential information about real-life metrics and information on how to build a Balanced Scorecard, which supports weights and scores, which allows calculating the performance values. This whitepaper is a Balanced Scorecard design toolkit, which contains some "how-to" ideas.
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balanced scorecard, business analytics, business metrics, business intelligence, business integration, customer satisfaction, enterprise resource planning, scorecard, aks-labs, aks labs, workforce management
    
AKS-Labs
Published By: Avaya     Published Date: Jun 15, 2016
Unlimited, anywhere connectivity for an always-on event center To support fan engagement, meet the demands of event organizers and performers, and enhance digital advertising opportunities, Montreal’s Bell Centre turned to a stable, flexible and powerful networking solution from Avaya. Read this case study to learn more.
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connectivity, networking, best practices, software, technology
    
Avaya
Published By: AlienVault     Published Date: Oct 21, 2014
The state of threat intelligence in the information security community is still very immature. Many organizations are still combating threats in a reactive manner, only learning what they're dealing with, well...when they're dealing with it. There is a wealth of information in the community, and many organizations have been gathering data about attackers and trends for years. How can we share that information, and what kinds of intelligence are most valuable? In this presentation, we'll start with a brief overview of AlienVault's Open Threat Exchange™ (OTX), and then we'll discuss attack trends and techniques seen in enterprise networks today, with supporting data from AlienVault OTX. We'll also take a look at some new models for collaboration and improving the state of threat intelligence going forward.
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vulnerability, management, risk, prioritize, profile, environment, data, asset value, network, authenticated, unauthenticated, remediation, best practices, intelligence, scores, attacks, policy violations, compromise, ex filtration, exploit
    
AlienVault
Published By: Success Factors     Published Date: Aug 02, 2012
This free Ventana Research report shows SuccessFactors to be a top supplier of applications that support the management and operations of compensation. According to Ventana, SuccessFactors Compensation (part of SuccessFactors BizX Suite) achieved the top overall ranking due to its scores in Reliability and Capabilities. In addition, the growing number of SuccessFactors customers and the company's commitment to cloud computing contributed to its top ranking in the Validation and TCO/ROI categories. Easy for managers at all levels to use, the application has capabilities for compensation reviews and adjustments, as well as an embedded analytic view-which shows the handling of promotions and support across pay ranges. Find out what else Ventana has to say about SuccessFactors in this complimentary report. Download it today.
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successfactors, sap, ventana research, value index, total compensation management, benchmark research, human capital, vendors, value index, total cost operations, return on investment, roi, tco, usability, manageability, reliability, capability, adaptability, validation, successfactors
    
Success Factors
Published By: Experian     Published Date: Sep 20, 2011
For a limited time, you can see the benefits of our information for yourself with a 30 day free trial of our commercial credit reports and scores
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credit report, credit score, credit check, toll-free support, identity theft protection, online consumer credit advice, experian, credit, taxes, savings, asset management, options, investment software, commodities, financial advisors, benefits, technology, finance
    
Experian
Published By: SAP     Published Date: Nov 17, 2016
Gartner’s Critical Capabilities for Human Capital Management (HCM) evaluates solutions in the context of specific, important use cases and provides a comparative analysis. SAP SuccessFactors received highest use case scores for Core HR+Talent HCM Suites for Larger Global Org and European HQ’d Midmarket HCM Suite.
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sap, human resources, gartner, employee, cloud, hcm, enterprise
    
SAP
Published By: Genesys     Published Date: Apr 07, 2017
Contact center infrastructure (CCI) evaluation is a technically complex process. This challenge is further complicated by the different requirements for omnichannel, high availability and integration as part of a customer engagement center (CEC). Get this report now to learn: - 9 critical capabilities for evaluating contact center infrastructure - 3 use cases that reflect most decisions organizations need to make when looking at CCI – multichannel compact suite, high volume call center and customer engagement center - Which vendor scores the highest in 3 use cases across 9 capabilities
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genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: HP     Published Date: Dec 06, 2012
Most legacy networks do not provide the agility and scalability that cloud computing requires. This brochure underscores the importance of the network in enabling cloud computing.
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cloud computing, cloud, server, storage, networking, network architecture, network management
    
HP
Published By: IBM     Published Date: Feb 02, 2016
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
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ibm, telecom, analytics, customer management, customer loyalty, network service, business analytics, business intelligence, analytical applications
    
IBM
Published By: Riverbed     Published Date: Jul 15, 2014
The Riverbed solution is one that exhibited strong capabilities across a broad number of our measured categories, without clearly dominating anything in particular. The solution is still going through integration between the Cascade and OPNET portfolios, and thus did not achieve full potential scores in some regards, but the breadth of design and capabilities is now among the very best in the ANPM sector.
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ema, application-awareness, network, performance, management, solution, opnet, network performance, network performance management, application performance management
    
Riverbed
Published By: VMware AirWatch     Published Date: Jul 06, 2015
This report details the results of a survey taken from pre-qualified IT decision makers from North America and Europe, and shows how AirWatch by VMware received the highest scores for EMM vendor promise and fulfilment. 950 surveys were completed.
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airwatch, vmware, emm, vendor promise, fulfillment, security, it management
    
VMware AirWatch
Published By: IBM     Published Date: Jun 24, 2009
This white paper outlines the advantages of WebSphere Portal for System z software and provides essential information to those considering adding Web-facing workloads on their mainframe hardware. Also, with these WebSphere Portal for System z options, IBM illustrates its ongoing commitment to mainframe computing and underscores the business value that remains inherent in the System z platform. Learn more today!
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enterprise, web 2.0, ibm, system z, platform, mission critical applications, web facing, workloads, z/os, ibm racf, workload manager, soa, service oriented architecture, hfs, hierarchical file system, ibm db2, cics, zap, application assist processor, linux
    
IBM
Published By: MalwareBytes EMEA     Published Date: May 10, 2019
INDUSTRY Technology BUSINESS CHALLENGE Reduce the impact of malware on enterprise resources IT ENVIRONMENT Symantec antivirus, layered enterprise security SOLUTION Malwarebytes Incident Response RESULTS Saved hours per week by eliminating manual threat remediation Detected and remediated threats that otherwise would not have been found Eliminated downtime for end users with thorough scans and fast remediation Easily generated reports that keep upper management informed
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MalwareBytes EMEA
Published By: SAS     Published Date: Nov 10, 2014
Learn the advantage of advanced analytics and see what your IT team needs to know to see this translate to explosive growth.
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sas, market trends, hurwitz and associates, vendor scores, advanced analytics, market strength, vendors, index report, business management, business process management, analytical applications
    
SAS
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