itil

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Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service, customer satisfaction, newscale, request fulfillment, it management, customer experience management
    
newScale
Published By: Clarus Systems     Published Date: Mar 18, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention, end-to-end, it management, project management, desktop management
    
Business-Software
Published By: Cherwell Software     Published Date: Jul 14, 2015
Watch these informative videos to learn what parts of ITIL best suit your organization.
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knowledge management, best practices, business integration, business management, itil, productivity
    
Cherwell Software
Published By: Stratavia     Published Date: Nov 20, 2007
This whitepaper is directed to technology executives and team members who are looking to increase the efficiency and operational maturity of their IT operations. It will discuss in detail the following five steps, each required to fully realize the potential of your technology investments.
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automation, virtualization, data center, data center automation, data center optimization, database automation, database management, oracle, sybase, sql server, db2, itil, cobit, basel, standard operating procedure, server provisioning, stratavia, data management, network provisioning, compliance
    
Stratavia
Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Don’t let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
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samanage, service desk, asset management, itsm, it service management, itsm, itsm solutions, itsm tools, itam tools, itam solutions, it ticket management system, it workflow, it help desk, cloud-based solutions, saas solutions, it service desk, asset management, it service portfolio, it service catalog, itil software
    
Samanage
Published By: Cherwell Software     Published Date: Jun 21, 2018
Some would have you believe that ITIL® is on its way out. That it’s no longer relevant in today’s fast-paced digital environment. But ITIL still holds many timeless truths. As a set of best practice recommendations, ITIL provides a solid foundation and a common language for IT service management (ITSM) in these rapidly changing times. The problems arise when ITIL is seen as dogma. If you apply it too literally—as rules to follow, instead of recommendations to consider—ITIL will slow you down. You’re left struggling to keep up with ever-increasing user demands, not to mention your enterprise’s need to modernize and digitally transform. If you suspect ITIL is slowing you down, read on to uncover the seven ways ITIL has commonly been misapplied—and gain guidance on how you can go faster, while still upholding ITIL principles.
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itil, implementation, digital
    
Cherwell Software
Published By: ASG Software Solutions     Published Date: Nov 09, 2009
Composite applications can provide multiple benefits, such as business agility, better utilization of business software assets through code reuse, development efficiencies, and cost optimization. Once companies are skilled at deploying them, many find that they roll out new applications and integrations faster, while maximizing the value of "tried and true" software components.
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asg, cmdb, bsm, itil, roi, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm, application integration, application performance management
    
ASG Software Solutions
Published By: ServiceNow     Published Date: Jan 03, 2017
Learning ITIL is not easy. If memorizing ITIL terminology has made you either: Comatose Caffeine addicted Repeatedly Google the term “coping strategies” … Then clearly, you have not read our ITIL eBook series. This series will help you learn ITIL in a way that is actually (gasp!) fun. You’ll learn all about the five stages of ITIL and get: A deeper understanding of what ITIL is and why it’s so important to keep everything running at work Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services What are you waiting for? Dive in!
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ServiceNow
Published By: ServiceNow     Published Date: Jan 03, 2017
Learning ITIL is not easy. If memorizing ITIL terminology has made you either: Comatose Caffeine addicted Repeatedly Google the term “coping strategies” … Then clearly, you have not read our ITIL eBook series. This series will help you learn ITIL in a way that is actually (gasp!) fun. You’ll learn all about the five stages of ITIL and get: A deeper understanding of what ITIL is and why it’s so important to keep everything running at work Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services What are you waiting for? Dive in!
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ServiceNow
Published By: ServiceNow     Published Date: Jan 03, 2017
Learning ITIL is not easy. If memorizing ITIL terminology has made you either: Comatose Caffeine addicted Repeatedly Google the term “coping strategies” … Then clearly, you have not read our ITIL eBook series. This series will help you learn ITIL in a way that is actually (gasp!) fun. You’ll learn all about the five stages of ITIL and get: A deeper understanding of what ITIL is and why it’s so important to keep everything running at work Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services What are you waiting for? Dive in!
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ServiceNow
Published By: ServiceNow     Published Date: Jan 03, 2017
Learning ITIL is not easy. If memorizing ITIL terminology has made you either: Comatose Caffeine addicted Repeatedly Google the term “coping strategies” … Then clearly, you have not read our ITIL eBook series. This series will help you learn ITIL in a way that is actually (gasp!) fun. You’ll learn all about the five stages of ITIL and get: A deeper understanding of what ITIL is and why it’s so important to keep everything running at work Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services What are you waiting for? Dive in!
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ServiceNow
Published By: IBM     Published Date: Jul 08, 2015
This book defines the basics of application release and deployment, and provides best practices for implementation with resources for a deeper dive.
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application integration, life cycle, software deployment, automation, itil, software integration, devops approach, infrastructure, application performance management, best practices, marketing automation, product lifecycle management, database development, software testing, productivity
    
IBM
Published By: IBM     Published Date: Jan 13, 2009
This treasure trove of information can help cut IT support costs and boost service desk success.
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aldon, itil, it infrastructure library, it processes, process automation, it management, enterprise applications, best practices
    
IBM
Published By: BMC Control M     Published Date: Jul 16, 2009
Le traitement par lots est une activité critique dans la plupart des entreprises. C’est le fondement technique sur lequel reposent bon nombre d’applications : commerce électronique, comptabilité, contrôle des stocks et de l’inventaire, planification des ressources d’entreprise, service à la clientèle, pour n’en citer que quelques-unes. L’interruption d’un traitement par lots crucial peut avoir des répercussions majeures sur l’activité : arrêt, perte de revenu, pénalités contractuelles, et autres.
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itil, cmdb, bmc, software, bmc control-m, smart
    
BMC Control M
Published By: BMC Control M     Published Date: Jul 22, 2009
Le traitement par lots est une activité critique dans la plupart des entreprises. C’est le fondement technique sur lequel reposent bon nombre d’applications : commerce électronique, comptabilité, contrôle des stocks et de l’inventaire, planification des ressources d’entreprise, service à la clientèle, pour n’en citer que quelques-unes. L’interruption d’un traitement par lots crucial peut avoir des répercussions majeures sur l’activité : arrêt, perte de revenu, pénalités contractuelles, et autres.
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itil, cmdb, bmc, software, bmc control-m, smart
    
BMC Control M
Published By: ASG Software Solutions     Published Date: Feb 24, 2010
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 05, 2009
ASG's Business Service PortfolioT (BSPT) Virtualization Management provides comprehensive oversight, inspections, discoveries, warnings, diagnostics, and reporting for the critical technology and administrative disciplines involved in virtual workload management. This is all done in parallel with physical systems management.
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asg, sla, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization, business activity monitoring, business process automation, business process management, change management, server virtualization, application integration, business intelligence
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 15, 2009
ASG's Business Service Portfolio (BSP) Virtualization Management provides comprehensive oversight, inspections, discoveries, warnings, diagnostics, and reporting for the critical technology and administrative disciplines involved in virtual workload management. This is all done in parallel with physical systems management.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: May 27, 2009
Application management requires visibility from multiple vantage points within the IT enterprise, combined with a centralized information store that pulls the technology pieces of the application puzzle into a coherent whole.
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asg, cmdb, bsm, itil, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm, application integration, application performance management, best practices
    
ASG Software Solutions
Published By: BMC ESM     Published Date: Nov 09, 2009
In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
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bmc esm, service automation, utility computing, business service management, itil, roi, server compliance, business management, business process automation, return on investment, software compliance, service management
    
BMC ESM
Published By: Stratavia     Published Date: Oct 03, 2007
IT organizations are looking to leverage automation to improve the delivery of business services across the enterprise, while reducing costs. Automation can be implemented in many ways; however, today’s enterprise demands a higher level of sophistication than simple scripts. This whitepaper from Stratavia discusses the key aspects of automated server provisioning that every CIO should know.
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server provisioning, automation, itil, workflow, data center automation, run book automation, configuration management, configuration, data center, vmware, virtualization, stratavia, infrastructure, network management, servers, server virtualization
    
Stratavia
Published By: BMC Software     Published Date: Jul 01, 2011
You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades.  Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world.  Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible
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itil, help desk software, bmc, cloud based help desk, simple, affordable, bmc software, drive profit, reduce risk, call center software, customer service, system management software, desktop management
    
BMC Software
Published By: BMC Software     Published Date: May 12, 2015
This guide provides a primer on the essentials of the Service Operation framework and highlights the key elements and important concepts from BMC Software ITIL experts.
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it service management, practiced approaches, it organizations, it services management, strategy, design, key elements, it management
    
BMC Software
Published By: BMC Software     Published Date: May 12, 2015
This guide provides a primer on the essentials of the Service Strategy framework and highlights the key elements and important concepts from BMC Software ITIL experts.
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it service management, it organizations, it services, best practices, service strategy framework, important concepts, it management
    
BMC Software
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