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Published By: Zendesk     Published Date: Dec 10, 2018
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk
Published By: CareerBuilder     Published Date: Jun 07, 2019
Do you ever wonder how companies like Google, Hilton, Facebook and Southwest consistently rank on “Best Places to Work” lists? It’s more than fancy perks — like free gourmet meals and snacks, pet-friendly offices and nap pods — that make employees clamor to work at these companies.
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CareerBuilder
Published By: 6th Sense Analytics     Published Date: Sep 17, 2007
During this podcast, you’ll hear from Thomas Koulopoulos, founder of Delphi Group, managing director of Perot Systems Innovation Labs, and author of Smartsourcing. A widely recognized authority on IT, innovation and the globalization of business, Tom was named one of the industry’s six most influential consultants by InformationWeek magazine.
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offshore, offshoring, outsource, outsourcing, cost, costs, cost savings, spend management, spending, cost efficient, 6th sense, best practices, it spending, workforce management, software outsourcing
    
6th Sense Analytics
Published By: Taleo     Published Date: Nov 11, 2010
Podcast interview with Gerry Crispin of CareerXroads and Peter Clayton of Total Picture Radio on how recruiters are using Web 2.0 technologies to recruit, brand, collect data, and strategize new avenues in today's talent landscape.
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talent management, human capital management, hcm, integrated, integration, visibility, integrate, alignment, employee performance, quality of hire, benefits, business issues and trends, compensation, global hr management, human resources management, legal issues, management fundamentals, relocation, staffing, technology
    
Taleo
Published By: DellEMC and Intel®     Published Date: Sep 25, 2017
A fundamental people-process-technology transformation enables businesses to remain competitive in today’s innovation economy. Initiatives such as advanced security, fraud detection services, connected consumer Internet of Things (IoT) devices, augmented or virtual reality experience, machine and deep learning, and cognitively enabled applications drive superior business outcomes such as predictive marketing and maintenance. Procesador Intel® Xeon® Intel Inside®. Produtividade poderosa no exterior. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel logotyp, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside logotyp, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi och Xeon Inside är varumärken som tillhör Intel Corporation eller dess dotterbolag i USA och/eller andra länder
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ultrabook, celeron, celeron inside, core inside, intel, el logotipo de intel, intel atom, intel atom inside, intel core, intel inside, el logotipo de intel inside, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Sep 25, 2017
By refreshing servers in a timely fashion, IT can avoid operating costs that increase significantly in years 4-6 of a server’s life span while benefiting from improved performance and agility. In fact, operating costs in years 4-6 of a server’s life span increase to 10x the cost of the initial server acquisition cost. Procesador Intel® Xeon® Intel Inside®. Produtividade poderosa no exterior. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel logotyp, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside logotyp, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi och Xeon Inside är varumärken som tillhör Intel Corporation eller dess dotterbolag i USA och/eller andra länder
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ultrabook, celeron, celeron inside, core inside, intel, el logotipo de intel, intel atom, intel atom inside, intel core, intel inside, el logotipo de intel inside, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon
    
DellEMC and  Intel®
Published By: SAP SME     Published Date: May 09, 2017
As funções de finanças em pequenas e médias empresas (PMEs) estão evoluindo para ficarem à altura das necessidades em constante mudança das empresas. E os que comandam a função de finanças estão convencidos de que o sucesso futuro pode depender da habilidade de usar uma tecnologia de informações sofisticada para acompanhar o ritmo das mudanças. Esses foram os temas de destaque no recente estudo global conduzido pela CFO Research e patrocinado pela SAP. Como parte de uma pesquisa global com empresas de todos os portes, a CFO Research entrevistou mais de 1.000 profissionais de finanças de pequenas e médias empresas para entender melhor a visão da função de finanças e o que os profissionais de finanças consideravam a possível fonte do sucesso futuro. Nesta pesquisa, as PMEs foram definidas com receitas anuais entre US$10 milhões e US$1 bilhão.
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SAP SME
Published By: Apple Corporation     Published Date: Jan 20, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
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ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes, ipod mp3 player, airport, displays, isight, magic mouse, magic trackpad, remote, superdrive, time capsule, wireless keyboard, keyboards, wireless
    
Apple Corporation
Published By: Apple     Published Date: Jan 23, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
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ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes, ipod mp3 player, airport, displays, isight, magic mouse, magic trackpad, remote, superdrive, time capsule, wireless keyboard, keyboards, wireless
    
Apple
Published By: Apple Corporation     Published Date: Nov 19, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
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ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes, ipod mp3 player, airport, displays, isight, magic mouse, magic trackpad, remote, superdrive, time capsule, wireless keyboard, keyboards, wireless
    
Apple Corporation
Published By: ESET     Published Date: Feb 01, 2008
With the ever evolving threat landscape, what will 2008 hold for IT Managers?  This podcast provides a high level overview of a few trends to watch for this year.
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2008 predications, it security predictions, it security, mobile devices, laptops, endpoint, operating systems, antivirus, spam, viruses, trojans, rootkits, malware, threats, eset, nod32, trends, security, networks, spyware
    
ESET
Published By: HP Data Center     Published Date: Mar 25, 2009
Data centers are large, important investments that when properly designed, built and operated, are an integral part of the business strategy driving the success of any enterprise, yet the central focus of organizations is often the acquisition and deployment of the IT architecture equipment and systems, with little thought given to the structure and space in which it is to be housed, serviced and maintained. This invariably leads to facility infrastructure problems, such as thermal hot spots, lack of UPS, rack power, lack of redundancy, system overloading and other issues that threaten or prevent the realization of the return on the investment in the IT systems.
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hp data center, data center, business strategy, it architecture, ups, uninterruptible power supply, rack power, lack of redundancy, system overloading, return on investment, roi, virtualization, going green, return on investment, scopes of work, sow, itsm assessments, energy assessments, it security and risk assessments, performance analysis for hp-unix
    
HP Data Center
Published By: CA Technologies     Published Date: Jun 04, 2015
As organizações ágeis de hoje delegam às equipes de operações um tremendo desafio: implementar novas versões em produção imediatamente depois de completar o desenvolvimento e a prova. Para garantir a implementação exitosa dos aplicativos, se requer um processo automático e transparente. Este proceso é conhecido como Zero Touch Deployment™. Este white paper revisa os dois enfoques de Zero Touch Deployment: uma solução baseada em scripts e uma plataforma de automatização da implementação. O artigo explica como cada um pode resolver os principais desafios tecnológicos e organizacionais que enfrentam as organizações ágeis quando elas se dispõem a por em prática um sistema de implementação automática.
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CA Technologies
Published By: CA Technologies     Published Date: Aug 10, 2015
As organizações ágeis de hoje delegam às equipes de operações um tremendo desafio: implementar novas versões em produção imediatamente depois de completar o desenvolvimento e a prova. Para garantir a implementação exitosa dos aplicativos, se requer um processo automático e transparente. Este proceso é conhecido como Zero Touch Deployment™. Este white paper revisa os dois enfoques de Zero Touch Deployment: uma solução baseada em scripts e uma plataforma de automatização da implementação. O artigo explica como cada um pode resolver os principais desafios tecnológicos e organizacionais que enfrentam as organizações ágeis quando elas se dispõem a por em prática um sistema de implementação automática.
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CA Technologies
Published By: CA Technologies     Published Date: Jun 04, 2015
À medida que a complexidade dos aplicativos aumenta e a exigência da redução do tempo de colocação no mercado continua aumentando, as empresas adotam cada vez mais a solução Application Release Automation para manter sua vantagem competitiva. Este white paper ajudará a entender como a solução Application Release Automation pode ajudar você a economizar recursos valiosos e otimizar seu processo de implementação de aplicativos, e evitar muitos dos problemas que os clientes sofrem no momento de desenvolver e manter scripts com recursos próprios.
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CA Technologies
Published By: Godfrey     Published Date: Oct 02, 2008
Branding has always been about much more than logos and graphics. It comprises the total experience customers and prospects have with your company. By adding newer, richer choices, today’s new communications technologies – everything from blogs and podcasts to wikis and mobile – are changing the fundamental basis of business-to-business marketing. Almost daily. While some are saying that branding is no longer relevant in that increasingly fragmented media world, we believe branding actually is more important than ever. In fact, it’s critical to your success.
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godfrey, b-to-b branding, business-to-business branding, b-to-b branding in web 2.0, b-to-b interactive media, brand guardians, brand ambassadors, media proliferation, brand fragmentation, business-to-business marketing
    
Godfrey
Published By: Bloomberg     Published Date: Dec 14, 2010
An open symbology framework for financial instrument identifiers can automate and accelerate transaction processes while driving out costs and introducing higher levels of transparency for effective risk management. Bloomberg explores open symbology in the securities industry. *Whitepaper content is specific to Financial Industry Executives*.
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bloomberg, open symbology, market identifiers, financial instruments, analytics, marketing, capital, taxes, benefits, technology
    
Bloomberg
Published By: Brainshark     Published Date: Oct 16, 2013
With the time investment required to develop high quality marketing content, marketers aim to maximize the use, value and impact of the content for their varied audiences. To accomplish this, they need talent, technology and processes that help them “do more with less.” Inside this E-book, you'll hear from marketers that have found a way to easily combine the power of video, mobile and social media with their existing efforts to engage their audiences and drive demand generation.
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video marketing, content marketing, marketing best practices, social media, viral video, inbound marketing, outbound marketing, tracking video, event promotion, creating video, youtube, video seo, mobile, webinar, webcast, podcast, slidecast, video production, online video, tablet
    
Brainshark
Published By: ESET     Published Date: Feb 01, 2008
It is important for businesses to have a plan in place that addresses the changing threat landscape.  This podcast discusses various items for businesses to consider when developing an IT threat model.
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threat planning, testing, penetration testing, defense in depth, multilayered, firewall, filtering, white listing, it strategy, eset, nod32, antivirus, malware, internet threats, web based threats, web 2.0, smb, small business, medium business, eset
    
ESET
Published By: Marketo, INC.     Published Date: Sep 25, 2008
Listen to this free podcast at your desk or on the road and learn the business challenges and problems causing B2B companies to look at marketing automation ... the near-term and longer-term ROI benefits to expect... what key features and capabilities you should look for in a B2B marketing automation system... and more.  Find out what marketing automation can do for your organization—and how to choose the system that’s right for you. Download this free 15-minute podcast now.
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promo code: wp1, marketing automation, marketo, eloqua, salesforce, saas, crm, customer relationship management, crm integration, leads, lead nurturing, lead scoring, lead qualification, lead filtering, lead follow-up, lead management, lead conversion, inbound leads, raw leads, telesales
    
Marketo, INC.
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