service strategy

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Published By: Veracode     Published Date: Oct 26, 2016
20% of enterprises have suffered a security incident related to a business application or IT service consumed from external partners. With breaches like these making headlines, and enterprises’ growing reliance on third-party software, security of the cyber supply chain will garner increased attention. Download this joint Veracode/Enterprise Strategy Group (ESG) report to explore enterprises’ challenges in securing their cyber supply chain and get best practices for ensuring that every application – regardless of its origin – is secure.
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veracode, security, supply chain security, web applications, application security, enterprise applications
    
Veracode
Published By: VMware AirWatch     Published Date: Oct 14, 2016
Advances in the technologies of the electronic components essential to mobility continue to yield powerful and productive mobile computers and communicators, with an amazing range of function and raw capabilities that even seasoned professionals find remarkable. There also have been dramatic improvements in wireless networks—from Wi-Fi to the broadband cellular services that continue to expand in both coverage and capacity—that offer throughput and related performance characteristics that rival what’s possible on wire. Finally, add in apps, cloud solutions and related management capabilities, and there’s never been a better time than right now to profit from a strategy that reaps the benefits of a mobile workforce—and, really, a mobile organization.
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VMware AirWatch
Published By: IBM     Published Date: Oct 13, 2016
Cloud-based data and processing services present too much opportunity for organizations to ignore. How can organizations realize the obvious financial benefits of the cloud while ensuring information culled from cloud sources is secure and trustworthy? Good hybrid information governance implies several priorities for IT and the business which are based on these foundational pillars: - Broad agreement on what information means - Clear agreement on how owned information assets will be maintained and monitored - Standard practices for securing strategic information assets - Enterprise data integration strategy
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ibm, trusted data, big data, governance, data governance, data management, data center
    
IBM
Published By: VMware AirWatch     Published Date: Sep 21, 2016
Digital transformation (DX) is the driving force behind new worldwide initiatives in financial services. However, a recent IDC survey discovered that fewer than 5% of institutions have started or completed a digital transformation strategy. Historically, financial institutions focused on the use of mobility to directly drive improved customer experiences to their customers' devices. However, as consumer sophistication with mobility increases — particularly among younger generations —so too does the need to enable mobility for the enterprise worker. This Market Spotlight explores these issues in the larger DX context.
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VMware AirWatch
Published By: Freshdesk     Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love. In this whitepaper, we detail how you can - Provide your agents with complete context by pulling data from your third party systems into your helpdesk - Reduce ticket volume and help customers help themselves by setting up a knowledge base - Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
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Freshdesk
Published By: Dynatrace     Published Date: Jul 29, 2016
Gap free data helps you create and manage high-performing applications that deliver flawless end-user experience and customer loyalty. To be gap free, you must capture data from every single method in your application infrastructure, end-to-end, including timing and code-level context for all transactions, services and tiers, and make the data available for analysis. This eBook gives you technical and business case details that will show you why gap free data is a critical part of your application management strategy.
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dynatrace, gap free data, applications, application performance, development, devops, application infrastructure, application performance management, user experience, application management, software development, enterprise applications
    
Dynatrace
Published By: Cisco     Published Date: Jul 11, 2016
Beginning with a brief overview of private cloud computing and the evolution of on-premises private clouds, we will compare Cisco Metapod to options from VMware and the OpenStack community. We’ll also describe Cisco’s unique OpenStack as a Service (OaaS) operating model, and present Total Cost of Ownership (TCO) analyses that compare Cisco Metapod to VMware vCloud Director and an OpenStack Do-It-Yourself (DIY) strategy.
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Cisco
Published By: Microsoft     Published Date: Jul 07, 2016
Before you transform your business with mobility services, you need to consider both the management and security challenges you’ll face from the combination of mobile devices and cloud-based apps. In this IDC report, you’ll examine enterprise mobility management technology—offered through solutions such as the Microsoft Enterprise Mobility Suite—and how it helps manage the security risks of your mobility strategy. Learn about these critical benefits: • Provisioning and configuration devices and users—across platforms • Ensuring only authorized users access data with identity system integration • Ensuring only compliant devices access the corporate network through conditional access policies • Allowing mobile applications to deploy in a more secure, streamline manner with enterprise app stores • Providing security for data at rest, within workflows or over wireless networks, using granular policies around applications
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mobile, cloud, best practices, productivity, technology, business intelligence, business management
    
Microsoft
Published By: Polycom     Published Date: Jun 08, 2016
"Over the next few years, advanced collaboration products and services will make their way into the millions of smaller meeting rooms (a.k.a. huddle rooms) in order to create flexible, productive work environments. Wainhouse Research believes that huddle rooms should be an integral part of every organization’s meeting room and collaboration strategy. Download this study by Wainhouse Research to get insights into how to maximize usage of small meeting spaces."
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best practices, business optimization, business management, collaboration, business intelligence
    
Polycom
Published By: Cisco     Published Date: Apr 15, 2016
Beginning with a brief overview of private cloud computing and the evolution of on-premises private clouds, we will compare Cisco Metapod to options from VMware and the OpenStack community. We’ll also describe Cisco’s unique OpenStack as a Service (OaaS) operating model, and present Total Cost of Ownership (TCO) analyses that compare Cisco Metapod to VMware vCloud Director and an OpenStack Do-It-Yourself (DIY) strategy.
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cloud management, cloud services, cloud management, best practices, cloud computing, application performance management, infrastructure
    
Cisco
Published By: MuleSoft     Published Date: Apr 13, 2016
New Enterprise challenge has emerged. With the number of APIs growing rapidly, managing them one-off or via Excel or corporate wiki is no longer feasible. The smartest organizations have discovered a set of best practices to design powerful APIs that leverage existing services, to effectively manage those APIs throughout their lifecycle and to scale their deployment across consumers and devices. This eBook examines the relationship between APIs and services and presents the key elements of a successful API strategy in the form of 7 habits. In this eBook you will learn: - How to leverage existing services in the API economy - Where to get started with your API strategy - Key criteria for selecting an API Management solution - Strategies to overcome API security and identity challenges - How and why to apply the fundamentals of API First Design
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service management, enterprise applications, best practices, business management, business strategy, application integration, business intelligence, service oriented architecture, web service management, content management system
    
MuleSoft
Published By: MuleSoft     Published Date: Apr 13, 2016
Since it first emerged more than a decade ago, Service Oriented Architecture (SOA) has been both widely praised as a modern, agile approach to software development and infrastructure architecture as well as dismissed as a colossal waste of time and money. Missed expectations for many SOA projects led one analyst in 2009 to declare, “SOA is dead.” Far from being dead, however, service oriented architecture is in fact more relevant than ever.
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service management, enterprise applications, best practices, business management, business strategy, application performance management, business activity monitoring, business intelligence, content management system
    
MuleSoft
Published By: Oracle     Published Date: Apr 05, 2016
While the cloud can be a disruptive force, this global survey, conducted by Harvard Business Review and sponsored by Oracle, shows it is no longer a divisive one. The cloud is emerging as a unifying force that’s forging tighter collaboration between business and IT managers to drive innovation. The survey debunks three myths around implementing a public and/or private cloud strategy, including whether corporate systems need public cloud app data and how aligned IT and business are when it comes to the cloud.
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cloud services, cloud management, best practices, information technology, business strategy, application performance management, information management, cloud computing
    
Oracle
Published By: Avi Networks     Published Date: Mar 24, 2016
This buyer’s guide for load balancers is based on research, best practices, and conversations with network administrators and IT operations teams at over 110 Global 2000 enterprises. It presents guidelines for choosing application services that mirror the needs of modern data centers and public cloud initiatives. The guide is organized in sections, starting with a pre-assessment of your current application delivery capabilities. With data gathered from your pre-assessment, you can review the considerations involved in creating a software-defined application services strategy; identify opportunities to improve automation of application services and operations. Finally, use the software-defined application services checklist at the end of the guide to identify key priorities in your choice of application service solutions for your enterprise.
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avi networks, best practices, application services, modern data centers, public cloud initiatives, load balancer, load balancing, application delivery, application delivery controller, adc, software-defined networks, sdn, networking, it management
    
Avi Networks
Published By: CloudEndure     Published Date: Mar 23, 2016
While a public cloud provides an easy and scalable way to manage and deploy your app or website, you also need to have a contingency plan for business continuity and disaster recovery. Often overlooked on Amazon Web Services (AWS), an extremely effective cloud disaster recovery (DR) strategy is to spread the application stack across regions versus availability zones. This eBook provides a guide for planning and implementing a robust cross-region cloud disaster recovery (CDR) plan for business continuity and critical application uptime on AWS-based applications.
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cloudendure, aws, cloud disaster recovery plan, disaster recovery, cloud, cloud computing
    
CloudEndure
Published By: SAP     Published Date: Mar 18, 2016
There is a familiar refrain among CEOs today, perhaps best captured by the CEO of a major global financial institution who said, "We are no longer a bank, but a technology company in the financial services industry." IDC has accumulated dozens of similar quotes from executives across all industry segments. Digital transformation is at the heart of business strategies.
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sap, iot, digital, financial services, business strategysap, iot, digital, financial services, business strategy
    
SAP
Published By: LogicNow     Published Date: Mar 10, 2016
Focusing your managed services business on cybersecurity creates several opportunities to increase margins; most significantly, by implementing layers of security at client sites you can reduce costly security-related issues. In this whitepaper we highlight the reasons why an effective cyberdefense strategy should involve multiple layers of technology and detail why customer disruption is a revenue killer in world of the managed service provider (MSP).
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managed services, cyber security, logicnow, cyberdefense, security, best practices, business activity monitoring, risk management
    
LogicNow
Published By: Honeywell     Published Date: Feb 18, 2016
A revolution is taking place, and it’s happening in every corporate office across the globe. Mobile devices have completely transformed the way we work, and with the increasing capabilities of the next generation of devices, the need to incorporate mobility into your strategic planning is only going to increase.
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managed mobility services, mobility-as-a service, enterprise mobile, honeywell enterprise mobility, mobility, enterprise mobility, mobile strategy, mobile management, device management, mobility planning, networking, it management, wireless, enterprise applications, platforms, electronics, telecom
    
Honeywell
Published By: NetSuite     Published Date: Feb 17, 2016
Download this report to learn more about the Seven Deadly Stiflers and how to rid them to drive growth: The hairball Waiting for real time information Billing and rev rec: necessary bedfellows Upgrades equal downgrades Where's the money? Uncoupled product and service Misalignment of Strategy and execution
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revenue, profits, netsuite, financial viability, strategic planning, growth, real time information, upgrade, small business, finance
    
NetSuite
Published By: Cisco     Published Date: Jan 08, 2016
Financial services customers are increasingly going digital, but human assistance continues to play a pivotal role — especially in the purchase journey — and many banks still only allow customers to get this assistance over the phone or in a branch. To improve the customer experience, increase the productivity of frontline experts, and increase sales, eBusiness and channel strategy executives should consider weaving human advisors and digital technologies together with video banking. Success will require more than just a simple video call. eBusiness and channel strategy executives need to ensure that video banking capabilities let prospects collaborate effectively with an expert when and where they choose and that experts are supported by the right processes, tools, and training.
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cisco, video banking, driving digital sales, improving customer experience, best practices, small business, finance
    
Cisco
Published By: Cisco     Published Date: Jan 05, 2016
Beginning with a brief overview of private cloud computing and the evolution of on-premises private clouds, we will compare Cisco Metapod to options from VMware and the OpenStack community. We’ll also describe Cisco’s unique OpenStack as a Service (OaaS) operating model, and present Total Cost of Ownership (TCO) analyses that compare Cisco Metapod to VMware vCloud Director and an OpenStack Do-It-Yourself (DIY) strategy.
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Cisco
Published By: Oracle     Published Date: Oct 29, 2015
For the past two years, Oracle has committed substantial R&D resources to developing a new software-as-a-service (SaaS) version of its popular on-premises commerce product. This Forrester Research brief analyzes the key differentiating capabilities of this new offering and will provide guidance to eBusiness and channel strategy professionals on how to evaluate this solution as part of their commerce technology replatforming initiatives.
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Oracle
Published By: Equinix     Published Date: Oct 20, 2015
In real estate, the most important factor is location, location, location! Your services are not quite as sensitive to the physical position of your technology, but location certainly can be a pivotal factor in optimizing your service design and service delivery. Ideally, location shouldn’t matter; however, it does have an e?ect on customer experience. When technology services were simpler, location was largely irrelevant, but now the complexity of new services demands a strategy more in line with your BT agenda than your former IT agenda. The e?ects of regulatory, cost, risk, and performance factors will vary based on the physical location of your technology resources. Colocation providers, cloud service providers, and even traditional hosting services o?er plenty of evolving options to help infrastructure and operations (I&O) professionals balance these factors to optimize service design and delivery.
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data center, optimizing service, infrastructure and operations, service design and delivery, cloud service, hosting services, enterprise applications
    
Equinix
Published By: MuleSoft     Published Date: Oct 13, 2015
In this paper we’ll discuss how enterprises can connect legacy systems to the cloud to create a hybrid ecosystem. We’ll learn how solutions like enterprise service buses (ESB), and integration platforms as a service (iPaaS) can address present integration challenges and help IT executives future-proof their companies. The best practices covered in this paper will help businesses with both evaluation and implementation of a successful hybrid integration strategy.
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hybrid environments, integration platforms as a service, enterprise service buses, integrating hybrid environments, enterprise applications
    
MuleSoft
Published By: Windstream     Published Date: Aug 12, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
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windstream, solutions, smart, personalized, service, enterprise technology, cloud, computing, data center, innovation, strategy, expansion, customer service, agility, migration, performance, complexity, system, value, roi
    
Windstream
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