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Published By: Avetta     Published Date: Sep 17, 2019
In the beginning of 2019, a National Safety Council (NSC) study revealed that for the first time in US recorded history, the odds of dying from an opioid overdose (1:96) surpassed those of dying in an auto accident (1:103). As a result, opioid overdoses are now the number one cause of preventable injury deaths in the United States. The growing trend of opioid-related workplace incidents is a major concern for supply chains across the world. In fact, a recent study by Massachusetts Department of Public Health shows higher opioid overdose incidents occurring in industries that have a higher chance of worker-related injury. Among these, construction and manufacturing are the two industries most heavily affected. This whitepaper discusses tips for dealing with the opioid epidemic and gives clarity around OSHA drug testing regulations.
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Avetta
Published By: SiteImprove     Published Date: Sep 13, 2019
This handbook provides everything you need to know to make your digital presence accessible. It includes a simple and thorough explanation of accessibility, where to begin, quick wins, best practices, tips and tricks, and more.
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SiteImprove
Published By: Akamai Technologies     Published Date: Sep 10, 2019
Small and midsize businesses (SMBs) need – and want – cybersecurity. However, with limited resources, they often have to look for outsourced solutions. ISPs are well positioned to address SMBs’ security needs with their ongoing IT relationships, established contacts, and billing connections. Security offerings can help providers improve subscriber engagement, drive incremental revenues, and increase service provider affinity. This white paper will explore the following: • SMB exposure on the internet, and unique challenges they face dealing with security threats • How ISPs can help SMBs address their security exposure • The market opportunity for SMB security, and how providers can build a business case
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Akamai Technologies
Published By: ttec     Published Date: Sep 06, 2019
Companies that achieve hypergrowth don’t get there by accident. It’s the result of being laser-focused on bringing an innovative idea to life and expanding the business exponentially. It’s about changing the game. But regardless of industry or company size, every business faces a similar challenge: maintaining customer growth and transforming those early customer relationships into true loyalty. Here, we’ll discuss strategies for accelerating the customer experience and finding more ways to deepen the relationship.
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ttec
Published By: Cornerstone OnDemand     Published Date: Sep 03, 2019
Getting any business off the ground is no small feat. And once you're up and running, the key to survival and long-term success is growth. You have to grow to survive. Read this brief which contains four tips to maximize the chances of success in growing your business.
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Cornerstone OnDemand
Published By: Gigamon     Published Date: Sep 03, 2019
Network performance and security are vital elements of any business. Organisations are increasingly adopting virtualisation and cloud technologies to boost productivity, cost savings and market reach. With the added complexity of distributed network architectures, full visibility is necessary to ensure continued high performance and security. Greater volumes of data, rapidlyevolving threats and stricter regulations have forced organisations to deploy new categories of security tools, e.g. Web Access Firewalls (WAFs) or Intrusion Prevention Systems (IPS). Yet, simply adding more security tools may not always be the most efficient solution.
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Gigamon
Published By: Experian     Published Date: Aug 29, 2019
As organizations and consumers increasingly interact over digital channels, both parties must find ways to establish mutual trust. Experian’s Global Identity and Fraud Report Asia-Pacific (APAC) edition highlights that trusted online relationships are based on businesses providing both a secure environment and seamless consumer experiences. With insights from almost 6,000 APAC consumers, the report found that majority (71%) value ‘security’ as the most important element of an online experience, followed by ‘convenience’ (20%) and ‘personalisation’ (9%). Download the complete 2019 Asia-Pacific Identity and Fraud Report for more details.
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Experian
Published By: igus     Published Date: Aug 28, 2019
Cable carriers, sometimes referred to as cat tracks, drag chains or energy chains, can be manufactured in many ways. They can be made with different materials, such as steel or plastic, and they can have simple lightweight designs or complex multi-axis configurations. But how do you know which carrier is best for your application? Choosing the right energy chain is crucial because it offers the following benefits: Longer service life for cables and hoses Improved machine safety Reduced operating costs Read this basics guide to discover a range of cable carrier design and material options, as well as tips for selecting the ideal energy chain. You can also review installation guidelines for maximizing the service life of your cable carrier and the energy supply system it protects.
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igus
Published By: Ahead     Published Date: Aug 27, 2019
Digital Transformation Requires a Commitment to Automation Digital transformation requires a focus on agility, innovation, and the end customer; as well as for infrastructure leaders to strike deeper partnerships with lines of business leaders around business outcomes they care about.
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Ahead
Published By: Kustomer     Published Date: Aug 27, 2019
The modern-day customer expects their needs to be met immediately, no matter the channel. Drive meaningful customer relationships, increase revenue streams and improve operational performance, with omnichannel support.
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customer service, customer support, customer experience, customer service software, “conversational commerce, omnichannel support, omnichannel customer service, omnichannel customer support
    
Kustomer
Published By: Kustomer     Published Date: Aug 27, 2019
The digital age has forever changed customer expectations. By unifying customer data and tracking interactions, Kustomer gives retailers the power to better understand customers and deliver great experiences wherever they happen to engage.
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retail customer service”, “retail customer support”, “retail customer experience”, “customer support”, “customer service”, “customer experience”, “conversational commerce”, “omnichannel support”
    
Kustomer
Published By: Kustomer     Published Date: Aug 27, 2019
UNTUCKit wanted to ensure their stellar shopping experience was supported across every customer touchpoint, especially support. But the growing UNTUCKit team was spread across multiple platforms, without visibility into customer history or lifetime value. Learn how Kustomer enabled them to deliver exceptional service while increasing agent efficiency by 25%.
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retail customer service”, “retail customer support”, “retail customer experience”, “customer support”, “customer service”, “customer experience”, “conversational commerce”, “agent efficiency”
    
Kustomer
Published By: ConnectWise     Published Date: Aug 22, 2019
ConnectWise has helped more than 5,000 companies like yours create new practice areas for managed services to build upon their monthly recurring revenue. We’re confident that with the right tools and support, incorporating managed services into your existing portfolio is easy. Use these strategies and tips to sell the value of managed services to your clients.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Start new client relationships off right with professional looking, timely, and accurate sales proposals that demonstrate the excellent customer service clients should expect from your organization. Quote and proposal automation speeds up the sales closing process. It allows sales professionals to spend less time on administration and more time doing what they do best—selling. Automate the quote and proposal process so your organization can quote and close more deals, leading to stronger sales revenue.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
The goal of automation is not to eliminate or replace human labor, but to increase productivity and quality beyond what is possible with your existing team, so as to realize economies of scale and predictable quality levels. With automation, your team is able to manage more endpoints, because automation eliminates routine and mundane responsibilities or efforts, giving your technicians the time to focus on higher priority and more complex tasks. In addition, as a managed service provider (MSP), you receive a fixed fee for your services. As a result, you need to provide service in the most efficient way possible while delivering the highest levels of consistency and quality. Building automation into your IT services business will enable you to do so. In this eBook, you’ll learn tips and best practices to successfully incorporate automation into your IT services business, including:
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ConnectWise
Published By: Limelight Network     Published Date: Aug 12, 2019
As businesses continue to expand their online reach globally, user experience is one of the most important factors for building audience satisfaction and driving revenue. But whether you are delivering videos, web content or even ? les, ensuring engaging online experiences from an increasing variety of devices around the world, is a huge challenge. Organizations have a number of methods for improving user experiences, one of which is leveraging a content delivery network (CDN). But not all CDNs deliver the same level of service. This guide will provide some tips on how to determine what is most important to your organization and how to choose a CDN that meets your needs.
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Limelight Network
Published By: Sitecore     Published Date: Aug 07, 2019
The 9 keys to driving stronger relationships—one customer at a time.
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Sitecore
Published By: SAP Concur     Published Date: Aug 07, 2019
"Creating an expense policy can be a time-consuming process, but when you consider that almost 20% of T&E expenses fall outside of policy it makes sense to invest the time and effort. This template walks you through how to build a best-practice expense policy and also explains what each section should cover. In the template you will find: Explanations for each expense category in plain language Lists of common questions about expense policies, pitfalls 11 tips for creating a straight-forward policy that increases compliance Get started on your expense policy today."
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SAP Concur
Published By: SAP Concur     Published Date: Aug 07, 2019
"Reworking an outdated invoice policy can be intimidating. Get a head start with this whitepaper, produced by Proformative and sponsored by SAP Concur. You'll get 9 tips for building an invoice policy and a template to help you create a vendor invoice and will take the pain out of accounts payable management. Once created and enforced, an effective accounts payable policy will: Reduce time spent on approving invoices Better store and retain important documents Make pulling documents for research, audit or litigation easier"
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SAP Concur
Published By: SAP Concur     Published Date: Aug 07, 2019
"Decided you want - or need - an automated AP solution? AP automation lets you improve the way you manage and pay your vendor invoices. But full disclosure: we know it can be challenging for many people to drive accounts payable change within their business - especially when you're bogged down in your day-to-day tasks. That's why we built this guide. It'll help you lay the groundwork to plan, write, and present a business case that you can sell into your business leaders. This includes: Tips, data, templates, and worksheets for calculating ROI What information to collect and present Real-life “horror stories” How to corral your business case committee"
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SAP Concur
Published By: SAP Concur     Published Date: Aug 07, 2019
"What's often lost in employee wellness programs is the fact that making business processes more efficient can also support wellness. Yes, your everyday workflows, systems, and tools play a significant role in realizing wellness -- both insight and outside of the office. This ebook explores the relationship between business processes and wellness, including: 3 of the most common workplace stressors and what they mean How process improvement can help overcome or prevent these stressors Best practices and other tips you can apply to your business"
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SAP Concur
Published By: Icertis     Published Date: Aug 06, 2019
Real-world examples of how large enterprises were able to minimize risk, reduce costs and realize the full potential of their contractual relationships
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enterprise contact management, contract management software
    
Icertis
Published By: Google     Published Date: Aug 05, 2019
According to Dimensional Research, nearly two-thirds of migration projects prove very difficult or fail entirely, while more than half go over budget. Get to the cloud 10x faster while cutting costs and reducing risks with this ebook from Google Cloud. Read about: - Critical considerations for a seamless migration - Questions to help you understand your existing environment - Tips for maximizing the ROI of your move - Examples of successful migrations from companies like Twitter, Evernote, and Etsy
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google cloud, migration, cloud management, cloud infrastructure, cloud providers
    
Google
Published By: Group M_IBM Q3'19     Published Date: Aug 05, 2019
The possibilities for the machine-augmented future are endless — but while artificial intelligence has become ubiquitous in the commercial world, its adoption in government has been slow. This toolkit will help agencies identify the necessary steps to embark on an AI journey — and provide tips for government innovators to easily progress from crawling and walking to the running stage with the technology.
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Group M_IBM Q3'19
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