interaction

Results 301 - 325 of 664Sort Results By: Published Date | Title | Company Name
Published By: IBM     Published Date: Feb 22, 2016
This ebook explores how an enhanced 360-degree view of the customer optimizes and facilitates more personalized customer interactions.
Tags : 
ibm, data, customer, mdm, customer interactions, personalization, enterprise applications, data management
    
IBM
Published By: Cisco     Published Date: Feb 12, 2016
Video collaboration opens up opportunities for greater interaction and innovation, regardless of industry. Everyone benefits. For example, in healthcare, video is dramatically changing the way institutions interact with customers and professionals. In recent years, a number of hospitals across the United States have been subscribing to video and voice call centers that enable them to share language interpretation services, psychiatric care services and other developing capabilities. In the process, video collaboration is affecting business outcomes, changing business processes and helping healthcare facilities achieve scale, cost and efficiency not seen before.
Tags : 
industry innovation, business practices, best practices, video collaboration, network management, network performance, content delivery, content integration
    
Cisco
Published By: Adobe     Published Date: Feb 12, 2016
IT and marketing teams must work together to use, manage and maximize customer data to deliver meaningful interactions that build loyalty and propel their company ahead of the competition.
Tags : 
adobe, information technology, marketing, digital, customer data
    
Adobe
Published By: Ping Identity     Published Date: Feb 12, 2016
Over the last five years, there has been a major shift in how enterprises need to look at and secure customer identities while offering access to critical applications. Hyper-connected customers are blurring the lines of customer interactions. They’re adopting new patterns of engagement that spread the customer journey and experience across multiple channels.
Tags : 
    
Ping Identity
Published By: Adobe     Published Date: Feb 10, 2016
Today’s ultra-connected consumers are interacting with brands more often and in more places than ever. In fact, the average customer comes in contact with a brand at least five times before buying — whether it’s a Google search, an in-store visit or downloading an app.
Tags : 
customer experience, customer interaction, reinventing the customer experience, marketing experiences, customer, customer relationship management, customer satisfaction, customer experience management
    
Adobe
Published By: Oracle     Published Date: Feb 10, 2016
New online/ecommerce flows and customer interactions make or break today's omni-channel customer experience. The most automated organizations have transformed business processes to understand B2B/B2C customers, channels, and costs. Leading companies (top 30% studied) successfully invest in cloud-based, customer-driven capabilities to support their omni-channel initiatives and strategies.
Tags : 
oracle, cloud based supply chain, business transformation, it management, wireless, knowledge management, data management
    
Oracle
Published By: Adobe     Published Date: Feb 09, 2016
Today’s ultra-connected consumers are interacting with brands more often and in more places than ever. In fact, the average customer comes in contact with a brand at least five times before buying — whether it’s a Google search, an in-store visit or downloading an app.
Tags : 
customer experience, customer interaction, reinventing the customer experience, marketing experiences, customer, customer relationship management, customer satisfaction, customer experience management
    
Adobe
Published By: Adobe     Published Date: Feb 09, 2016
Today’s ultra-connected consumers are interacting with brands more often and in more places than ever. In fact, the average customer comes in contact with a brand at least five times before buying — whether it’s a Google search, an in-store visit or downloading an app.
Tags : 
customer experience, customer interaction, reinventing the customer experience, marketing experiences, customer, customer interaction service, customer relationship management, customer experience management
    
Adobe
Published By: HP Software     Published Date: Feb 09, 2016
The functional software test automation market is a subsegment of the overall software test tools market (which also includes test planning, performance testing, test data management and other functions). Functional test automation focuses on the automation of tests in a way that simulates the way a real user would interact with an application — by driving the user interface (UI). They can also look at other functional aspects of an application such as testing APIs. In this Magic Quadrant, we focus on the UI automation facilities of tools, because according to our client interactions this appears to be the area of greatest need.
Tags : 
    
HP Software
Published By: Adobe     Published Date: Feb 08, 2016
Customers interact with companies across many channels and devices — and for each interaction, only seamless and personalized experiences will keep them engaged.
Tags : 
adobe, marketing, campaign, multi channel, customer interaction, engagement, enterprise applications
    
Adobe
Published By: Pega     Published Date: Feb 02, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
Tags : 
    
Pega
Published By: IBM     Published Date: Jan 27, 2016
Read this white paper to discover how predictive analytics and cognitive commerce make it possible to get instant access to integrated information and actionable insights so you can deliver superior—and profitable—interactions with customers.
Tags : 
ibm, data, insights, results, analytics, cognitive commerce, knowledge management, enterprise applications
    
IBM
Published By: Telstra     Published Date: Jan 27, 2016
This white paper reveals how Telstra helps a range of customers across multiple industries transform their businesses through digital technology.
Tags : 
digital technology, digital business, digital transformation, telstra, customer interaction, on-demand content, share content, data
    
Telstra
Published By: Nanorep     Published Date: Jan 25, 2016
This whitepaper illustrates how nanoRep’s precise interaction of technology and the human touch illuminates your customer's journey with your brand, allowing you to give them the convenience and personal connection they crave.
Tags : 
customer experience, customer satisfaction, customer support, digital channels, online customer support, customer experience management, personalized content strategy, content strategy
    
Nanorep
Published By: Nanorep     Published Date: Jan 25, 2016
As technology evolves, it is rapidly pushing the bar higher for more intuitive user interactions and transcendent usability. With these revolutionary developments, achieving a customer experience (CX) that exceeds the customers’ expectations is becoming increasingly challenging.
Tags : 
customer experience, customer experience management, customer engagement, personalized content, customer support, customer interaction service, customer relationship management, customer satisfaction
    
Nanorep
Published By: Nanorep     Published Date: Jan 25, 2016
This white paper explores the importance of shifting customer service from being perceived as a “cost center”, which implies a place that only generates expenses, to becoming a “value center”, which is a place that generates growth.
Tags : 
customer experience, shift from cost center to value center, customer experience management, customer service, customer interaction, customer interaction service, customer relationship management, customer satisfaction
    
Nanorep
Published By: IBM     Published Date: Jan 21, 2016
The intelligent commerce experience (ICE) is a cloud-based analytics and intelligence platform that utilizes cutting edge interaction technologies.
Tags : 
ibm, commerce, intelligent commerce, ice, cloud, enterprise applications, human resources
    
IBM
Published By: Rackspace     Published Date: Jan 19, 2016
In recent years, the term “cloud” has appeared seemingly everywhere. But it’s become difficult to understand what precisely someone means when they say “cloud.” The National Institute of Standards and Technology defines cloud computing as a “model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g. networks, servers, storage, applications and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.”
Tags : 
rackspace, cloud, application, software development, security
    
Rackspace
Published By: CrowdTwist     Published Date: Jan 19, 2016
Three out of four consumers belong to up to 10 loyalty programs, so it’s more important than ever to stand out. To capture interest and drive repeat purchases, brands must interact with consumers beyond transactions and reward them for their behaviors across channels.
Tags : 
crowdtwist, marketing loyalty programs, acquisition rates, consumer interactions, content marketing, consumer data
    
CrowdTwist
Published By: IBM     Published Date: Jan 12, 2016
Analysis of cyber attack and incident data for the Retail industry from IBM's worldwide security services operations.
Tags : 
customer experience, transaction processing, omnichannel banking, consumer demands, customer interaction, shopper experience, retail
    
IBM
Published By: IBM     Published Date: Jan 12, 2016
The core principles of retailing may remain the same but the methods by which retailers must reach out to customers are constantly evolving. As the need for real-time analytics and customer information grows more important, retailers need robust systems to manage the ever-expanding volumes of data.
Tags : 
customer experience, transaction processing, omnichannel banking, consumer demands, customer interaction, shopper experience, retail
    
IBM
Published By: Smart Technologies     Published Date: Dec 11, 2015
In this whitepaper, learn how corporate culture is the key to unlocking effective collaboration. Most users are effective at driving more meetings, more emails and more interactions but the question is… are we collaborating better?
Tags : 
culture, collaboration, strategy, best practices, business intelligence, business management, productivity
    
Smart Technologies
Published By: Cisco     Published Date: Dec 04, 2015
Group video systems primarily serve the need for high-quality video interaction across a range of meeting room sizes.
Tags : 
video, system, high quality interaction, sip, network management, network performance, network security, wide area networks
    
Cisco
Published By: Cisco     Published Date: Nov 18, 2015
The Internet of Everything (IoE) is a continuous interaction among people, processes, data, and things. Sensors, networks, and smart devices are ubiquitous, providing a torrent of streaming data or big data. The Internet of Things (IoT), which is a network of physical objects accessed through the Internet that can sense and communicate, is a component of IoE. Cisco is helping customers and strategic partners leverage the full potential of IoE to achieve radical results across all sectors and industries. Indeed, IoE is capable of helping public safety and justice agencies increase cost efficiency, improve safety and security, provide better response times, and increase productivity.
Tags : 
ioe, public safety, justice, emergency response, networking, security, enterprise applications
    
Cisco
Published By: Adobe     Published Date: Nov 11, 2015
This paper reveals the seven trends impacting how digital marketers create, manage, deliver, and optimise their digital assets.
Tags : 
7 trends in digital asset use, create content, manage content, delivery content, omptimise content, customer experience, marketing channel, customer interaction
    
Adobe
Start   Previous    6 7 8 9 10 11 12 13 14 15 16 17 18 19 20    Next    End
Search Resource Library      

Add Resources

Get your company's resources in the hands of targeted business professionals.