engagement

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Published By: InMoment     Published Date: Oct 16, 2019
According to research from Digital Banking Report2, FinServ organizations must focus on five crucial CX priorities in order to meet the needs of their evolving clients: Digital Experience Enhancement Advanced Analytics for Personalization Omnichannel Engagement Proactive Sales and Advisory Lifetime Engagement Download the report to read more about the five priorities
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InMoment
Published By: Kazoo     Published Date: Oct 11, 2019
Are you ready for a new Recognition & Rewards Platform? Recognition and rewards are an integral part of your company’s employee experience and engagement levels. To determine whether an HR technology provider is the right fit for your organization, we recommend asking questions that address the various components of recognition and rewards, as well as background on the provider’s company and technology. Download our buyers guide for the five major areas you'll need to cover before making a purchase, including: The business value and ROI of recognition & rewards Identifying your need and specific goals for an employee experience program Key questions to ask engagement platform vendors A decision checklist and a detailed comparison sheet Two budgeting exercises to justify your investment
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Kazoo
Published By: The Economist Group     Published Date: Oct 10, 2019
With unprecedented choice and access to information, today’s customers demand an overall experience that matches their standards for product quality. In the Fourth Industrial Revolution, the definition of a “good” experience has changed. Customers demand not only relevant offers, but to feel truly known and understood as individuals. In a culture of immediacy, they also expect engagement at their exact moment of need. What’s more, this level of engagement is viewed as standard across the entire customer journey, prompting marketers to think well beyond their traditional domain.
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The Economist Group
Published By: Adobe     Published Date: Oct 10, 2019
In this white paper we discuss the opportunities and challenges associated with customer experience management and highlight three key areas of future focus for successful European marketing leaders: customer consent management in marketing in the light of GDPR; the future of AI-driven customer engagement in marketing; and customer journey management as the new mantra and operating model for marketing operations management. Our observations and conclusions are backed by rigorous research results based on a representative sample of telephone interviews with marketing leaders across Europe. We hope you enjoy this paper and would be interested to hear your feedback. We believe the paper provides the benchmarks and insights to guide the next generation of marketing domain digital technology deployments and beyond into enterprisewide customer experience management.
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Adobe
Published By: Adobe     Published Date: Oct 10, 2019
The customer experience is changing. Personalized engagement is now king. And as your business scales up and grows, this begins to present several promising opportunities
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Adobe
Published By: Citibank     Published Date: Oct 10, 2019
With unprecedented choice and access to information, today’s customers demand an overall experience that matches their standards for product quality. In the Fourth Industrial Revolution, the definition of a “good” experience has changed. Customers demand not only relevant offers, but to feel truly known and understood as individuals. In a culture of immediacy, they also expect engagement at their exact moment of need. What’s more, this level of engagement is viewed as standard across the entire customer journey, prompting marketers to think well beyond their traditional domain.
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Citibank
Published By: Citrix     Published Date: Oct 09, 2019
An alarming 2019 study suggested that workplaces in the region have exhausted staff morale with negative impacts on productivity. In this report, top technology leaders in Australia address some of the "employee experience" challenges they the face and how they aim to tailor systems around ways of working to drive better engagement and productivity. The EIU's own survey results show that while leadership and management still set the tone for workers in the region, they value flexible-working policies and technology available to employees more than global peers.
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Citrix
Published By: Adobe     Published Date: Oct 08, 2019
As the lines between business-to-business (B2B) and business-to-consumer (B2C) marketing continue to blur, the B2B marketing environment looks set to change, with companies seeing more demands placed on their operations to satisfy their audiences. To stay competitive, B2B marketers must expand their existing operating models to incorporate data-driven decision-making, relationship engagement, and digital technologies that enable individualized communications.
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Adobe
Published By: Blend     Published Date: Oct 07, 2019
Every lender, bank, and credit union has different product mixes and marketing priorities, but one thing they all share is the goal of winning, retaining, and growing our customer relationships. Typically, there are two ways to maximize customer engagement: seek margin with products like credit cards, or seek volume and deeper relationships with products like home equity. This report analyzes both of these options through three key lenses: current market conditions, access to today’s high-quality borrowers, and the rich opportunity for integrated, targeted marketing. Our goal is to enable you to determine the best way to fine-tune your strategic customer engagement for 2019 by helping you: Review current market conditions. Connect with higher-quality borrowers. Develop a 360-degree, integrated marketing mix.
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Blend
Published By: MindTouch     Published Date: Oct 02, 2019
Understanding the important role that your support content plays (i.e. help docs, user guides, FAQs, troubleshooting steps, product information, etc.) can help organizations avoid creating frustrating journeys for their customers who simply need help. Undervaluing how customers seek answers is a critical oversight. To understand why, it helps to examine the place they’re most likely to start: Google.
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content strategy, customer engagement, customer journey, customer success, digital transformation, knowledge base, online help, product documentation
    
MindTouch
Published By: SiteImprove     Published Date: Oct 02, 2019
This report is an attempt to understand what marketing leaders view as their top issues with regard to corporate websites and broader digital presences, and to identify their focus areas today and over the next 12 months. The results point to a desire for marketers to optimise the customer experience across every touchpoint. That aim is commendable but, as our research makes clear, there are serious obstacles along the way.
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SiteImprove
Published By: Oracle     Published Date: Sep 30, 2019
It takes more than a single interaction to net a customer. By now, marketers understand the importance of multichannel engagement, but most still struggle to seamlessly connect the customer experience across channels. Simply put, it’s easy to batch and blast a broadcast message to email, social, and mobile audiences, but consumers today want more. They want to see themselves in the brand, not just see the brand talk about themselves. Additionally, personalizing messaging in one channel can be tricky enough, but connecting messaging, for an audience who is sprinting from one channel to the next, is a whole other hurdle.
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Oracle
Published By: Workday     Published Date: Sep 30, 2019
Getting the most out of your workforce data isn’t easy, but the six key steps outlined in this eBook can help. Read now to learn how you can improve your people analytics capabilities and empower HR to become a more strategic partner to the business. 
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workday inc (wday), career development, employee engagement, human capital management, human resource management
    
Workday
Published By: Workday     Published Date: Sep 30, 2019
According to UN data, close to 20 percent of Australia and New Zealand’s population will be over age 65 by 2030, with many still active in the labor market. How can you ensure high employee engagement in your increasingly multi-generational workforce?   Read this whitepaper to learn the differences in work styles among generations—and how the right strategies and technology can help keep everyone engaged, motivated, and productive.
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workday inc (wday), career development, employee engagement, human capital management, human resource management
    
Workday
Published By: Workday     Published Date: Sep 30, 2019
Be a more strategic partner to the business with data-driven HR analytics. Follow these five steps to: Streamline data processes Develop key metrics to answer essential business questions Share timely HR insights across the organization
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workday inc (wday), career development, employee engagement, human capital management, human resource management
    
Workday
Published By: Workday     Published Date: Sep 30, 2019
HR can do more for your organization than just day-to-day tasks. In fact, many of your peers are using HR to achieve growth goals and other business objectives. See how technology can help you break out of administrative silos, and hear from Workday customers that made HR a more strategic partner for the business.  Read the eBook to learn more. 
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workday inc (wday), career development, employee engagement, human capital management, human resource management
    
Workday
Published By: Workday     Published Date: Sep 30, 2019
Whether informing talent strategy or building more effective teams, data-driven insights about your workforce can set you up for success. This eBook from Human Capital Institute explores how people analytics can empower your entire organization. Read now.
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workday inc (wday), career development, employee engagement, human capital management, human resource management
    
Workday
Published By: Workday     Published Date: Sep 30, 2019
Transform HR from a cost center into a profit center.   By strengthening the partnership between the CFO and HR leaders, you can:   Reduce costs Meet business goals Drive revenue   Read this eBook from CFO.com to learn five steps your organization can take to help your finance and HR teams work better together.
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workday inc (wday), career development, employee engagement, human capital management, human resource management
    
Workday
Published By: Workday     Published Date: Sep 30, 2019
f you’re updating your technology strategy for today’s fast-paced era of disruption, then consider moving to the cloud. Read this Gartner report to learn how other IT leaders are upgrading their technology foundations and the value cloud-based solutions can deliver. 
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workday inc (wday), career development, employee engagement, human capital management, human resource management
    
Workday
Published By: Workday     Published Date: Sep 30, 2019
Read the Smart CIO newsletter to gain insights into industry thought leaders mindset, how digital is shaping the future of the CIO and importance of C-Suite collaboration.
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workday inc (wday), career development, employee engagement, human capital management, human resource management
    
Workday
Published By: Pure Storage     Published Date: Sep 27, 2019
In today’s environment, business continuity is a necessity. As organizations embrace digital transformation and turn to IT for almost all most critical operations, downtime can be crippling. Those that are able to tolerate technology failures transparently—so the business remains up and running— can drive dramatic gains in competitive advantage, customer engagement and business innovation. However, achieving the highest levels of business continuity, with zero recovery point objectives (RPOs) and recovery time objectives (RTOs), has been possible only for the largest companies and their most business-critical applications. The associated costs and complexity have simply been too much for most organizations to achieve those levels. That is no longer the case. This white paper discusses a new active/active stretched cluster technology that allows companies of all sizes to achieve the highest levels of business continuity without the costs and complexities that have typically marked thi
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Pure Storage
Published By: Pure Storage     Published Date: Sep 27, 2019
Dans le contexte actuel, la continuité d’activité est une nécessité. A l’heure où les entreprises adoptent la transformation numérique et se tournent vers l’informatique pour pratiquement toutes leurs opérations stratégiques, les interruptions de service peuvent constituer un handicap sévère. Celles qui parviennent à faire face aux défaillances technologiques de manière transparente (l’entreprise demeure opérationnelle) peuvent accroître considérablement leur avantage concurrentiel, l’engagement de leurs clients et leur capacité d’innovation. Toutefois, jusqu’à présent, seules les plus grandes entreprises et leurs applications les plus stratégiques étaient en mesure d’atteindre les niveaux les plus avancés de continuité d’activité, avec des objectifs de point de restauration (RPO) et de délai de restauration (RTO) nuls. En effet, les coûts et la complexité connexes étaient tout simplement trop élevés pour que la plupart des entreprises puissent atteindre de tels objectifs. Mais ce n’e
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Pure Storage
Published By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
Banking engagement is about to come full circle. Over the past few decades, banks have pushed customers to digital and self-service channels, with significant consequences. As customers take their transactions from the branches to the digital channels, banking has become less and less personal. Will this trend continue? To predict the future let’s first review how we got here.
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Group M_IBM Q4'19
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Sep 27, 2019
Download our latest whitepaper on the role of micro-personalization in OTT, for enhanced consumer engagement and experience.
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Larsen & Toubro Infotech(LTI)
Published By: pepperjam     Published Date: Sep 25, 2019
Did you know that the right influencer can produce content that's 11x more effective than banner ads? Driving awareness, engagement and delivering customer conversions, influencers are more important than ever. Download Pepperjam’s Guide to Influencer Marketing to learn more about: What makes influencer marketing so effective How to find the right influencers Handling challenges with influencer marketing Getting started with influencers Plus more!
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pepperjam
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