client service

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Published By: Spectrum Enterprise     Published Date: Mar 22, 2019
Mirazon improves service delivery and customer experience for cloud and virtualization services supported with fiber Internet. A scalable cost model provides the flexibility to serve clients large and small. Mirazon also provides faster response and problem resolution for off-site client backup and managed service solutions, and uses reliable, high-network quality Unified Communications applications to improve customer collaboration.
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Spectrum Enterprise
Published By: Rackspace     Published Date: Mar 07, 2019
SapientRazorfish is a global company that helps organizations in digital business transformation. For these enterprises, cloud migration is a mandate, and SapientRazorfish ensures the desired outcomes are achieved with Rackspace Fanatical Support for AWS services – to provide clients with expertise in planning, architecture services and counseling, migration, deployment, infrastructure maintenance and solution optimization.
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Rackspace
Published By: IBM APAC     Published Date: Mar 06, 2019
The 2019 IBM X-Force Threat Intelligence Index looks back at the threats, tactics, and trends that emerged in 2018 based on insights from IBM X-Force Security Research Team. Deriving data and insights from security clients, incident response services and penetration testing engagements, the IBM X-Force Threat Intelligence Index 2019 report outlines the most prominent threats and provides key insights into various industries, attack tactics, and major vulnerabilities that emerged during the year.
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IBM APAC
Published By: Dell DnCP     Published Date: Mar 06, 2019
Forrester Consulting a effectué une étude Total Economic Impact™ (TEI) afin d'offrir aux lecteurs un cadre pour évaluer l'impact financier potentiel que leurs entreprises peuvent réaliser grâce aux moniteurs Dell UltraSharp de plus de 27 pouces. Afin de mieux comprendre les avantages, les coûts et les risques associés à un tel investissement, Forrester a interrogé un client du secteur mondial des services financiers qui a déployé des moniteurs Dell. Le présent résumé est basé sur une étude TEI complète, qui peut être téléchargée ici.
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Dell DnCP
Published By: TIBCO Software     Published Date: Feb 28, 2019
“Convergex takes a great deal of pride in making its clients’ interests and service needs of top priority,” says CIO Ann Neidenbach. “We like to tackle the industry’s toughest challenges—from complex trades to complex business solutions. Since regulation changes in 2008, there’s been a proliferation of places to trade. In the US alone, there are over 50 light pool (LIT) and dark markets. This makes it incredibly expensive, complicated, and very difficult for our customers to find best execution. They’re seeking liquidity and trying to figure out the best place to fill their orders. We’re trying to simplify that for them. “Convergex historically had consisted of several different affiliated companies, which meant that we had silos of trading systems, technology solutions and data. As a result, it was difficult to understand the revenue and profitability for each client across our businesses.” “My number one objective is to help us improve operational efficiencies, and I’m doing that in
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TIBCO Software
Published By: Uberall     Published Date: Jan 24, 2019
We’ll give you some key insights on how consumers are using technology platforms to guide them, how your clients can leverage those tools to win business, and how you can drive recurring revenue through location marketing services. We’ll also offer some specific tips on optimizing online presence for brands and maximizing budget – taking advantage of the techniques most likely to drive business. Read on to learn more!
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Uberall
Published By: Infosys     Published Date: Dec 03, 2018
Data is a truly inexhaustible resource for an organization. It creates endless possibilities to make data do more. As a technology partner of hundreds of organizations around the world, Infosys helps clients navigate the journey from their current state to the next. Facilitating clients’ transition into data-native enterprises is a crucial part. To understand how companies are using data analytics today and their expectations in a world of endless possibilities with data, we recently commissioned an independent survey of 1,062 senior executives from organizations with annual revenues exceeding US$ 1 billion, in the United States, Europe, Australia, and New Zealand. The respondents were from business and technology roles, who were decision makers, program managers and external consultants; represented 12 industries, grouped into seven industry clusters, such as, consumer goods, retail and logistics, energy and utilities, financial services and insurance, healthcare and life sciences, h
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Infosys
Published By: Spredfast     Published Date: Nov 15, 2018
Can chatbots provide a great customer experience? Watch how top brands automate social customer service practices. You'll learn how to enhance agent workflows and use AI to better connect with the people you care about most.
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social media customer support, social media manager, social media customer service, social customer service, media com customer service, social customer care, social media and customer service, customer service through social media, social media support, social media customer care, client management software, customer support software, social media management tools, social media monitoring, social media training, social media marketing companies, social media analytics, social media marketing, social media software, social media management software
    
Spredfast
Published By: Group M_IBM Q418     Published Date: Oct 23, 2018
Trust can be viewed as a key factor amongst clients and service providers working together towards preparing for readiness with the EU General Data Protection Regulation (GDPR). These stringent regulations come into force in May 2018 to ensure that personal data is processed adhering to strict privacy and security requirements.
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Group M_IBM Q418
Published By: KPMG     Published Date: Sep 20, 2018
Our client had grown significantly over the years through organic and inorganic growth which had expanded its global footprint and service offerings. We deliver results that matter.
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kpmg, business transformation
    
KPMG
Published By: Dell EMC & Intel     Published Date: Sep 06, 2018
Jusqu’à présent, les améliorations du datacenter se sont limitées à la réduction des coûts et à des solutions ponctuelles. La consolidation des serveurs, le Cloud computing, la virtualisation et l’implémentation de stockage Flash ont contribué à réduire la prolifération des serveurs, ainsi que les coûts de personnel et d’installations associés. Regroupant ressources de calcul, de stockage et de réseau au sein d’une même solution, les systèmes convergés se révèlent particulièrement efficaces dans la baisse des dépenses de personnel et de fonctionnement. Ces systèmes définis par logiciel (software-defined) exigent peu d’interventions humaines. Le code intégré dans le logiciel configure le matériel et automatise de nombreux processus autrefois manuels, ce qui réduit considérablement le risque d’erreurs humaines. Ensemble, ces technologies ont permis aux entreprises d’améliorer progressivement les processus et stratégies d’engagement client et de prestation de services.
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Dell EMC & Intel
Published By: Thomson Reuters     Published Date: Jul 30, 2018
Law firms are – or should be – rethinking the way they approach the delivery of legal services and leveraging service providers to achieve the efficiency their clients are demanding. According to the Alternative Legal Service Study, 51% of law firms report using an Alternative Legal Service Provider (ALSP) such as a managed review provider for at least one type of service today. And the use among law firms is set to grow dramatically in the next five years.
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firm, demand, clients, legal, services, thomson, reuters
    
Thomson Reuters
Published By: Carbonite     Published Date: Jul 18, 2018
© 2018 Carbonite, Inc. All rights reserved. Case study Diamond Foods’ Diamond of California® nuts are household staples for shoppers across the U.S. But constantly filling grocery store shelves with snacks requires intricate supply chain management that relies on critical business data, including complex spreadsheets and enterprise resource planning files, to keep production and deliveries on schedule. “If our critical servers go down or we lose important data on employee laptops, it has a direct impact on our bottom line,” says Kentrell Davis, Senior Client Support Services Analyst at Diamond Foods.
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Carbonite
Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Zendesk     Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Infosys     Published Date: May 21, 2018
Our client offered electronic money transfer services. For years they had provided the digital links and the networks of agents that enabled people to send money quickly and easily around the world. But digital technology introduced a number of challenges to their business. Not only were pure digital payment companies threatening the agent-based model, but their business models had lower operating costs than a network of physical agents. Also, other technologies such as virtual money transfer via blockchain were being more widely adopted. In addition, industry mergers strengthened competitors, while increased protectionism began to reduce the number of migrant workers - the core customers of our client. The digital world was looking like a difficult place to operate in.
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money, transfer, digital, technology, business
    
Infosys
Published By: Infosys     Published Date: May 21, 2018
A major telecoms client was struggling with time to market. Keen to launch a new youth brand, it had a number of innovative value-added digital services it wanted to offer; but it was taking a long time to implement them. Launching a new brand meant a 12-15 month cycle, which was unacceptable. The reason was that, whenever anyone wanted to launch a new product or feature, they had to work on both the back-end and the front-end and then integrate it with the front end applications to make it work. This was so time-consuming and difficult that we were appointed to introduce a micro services layer in between, which would shorten development timescales.
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market, brand, launch, digital, services, client
    
Infosys
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
La transformation numérique est incontournable pour les entreprises de taille moyenne (de 100 à 999 salariés) si elles veulent prospérer dans l’économie numérique. La transformation numérique permet aux entreprises d’augmenter leur avantage concurrentiel au travers d’initiatives telles que l’automatisation des processus métier, l’amélioration de l’efficacité opérationnelle, le renforcement des relations client, et la création de nouvelles sources de revenus basées sur des produits et des services reposant sur la technologie. La transformation numérique est un parcours. Ce parcours commence avec des entreprises qui adoptent une vision centrée sur l’informatique pour favoriser une stratégie elle-même centrée sur les données et les analyses. Le résultat des initiatives de transformation numérique dépend de la capacité d’une entreprise à exploiter efficacement les talents, les processus, les plates- formes et la gestion pour atteindre les objectifs commerciaux de l’entreprise.
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Hewlett Packard Enterprise
Published By: IBM     Published Date: Apr 18, 2018
How IBM can help As one of the world’s leading research organizations, and one of the world’s top contributors to open source projects, IBM is committed to fostering the collaborative effort required to transform how people, governments and businesses transact and interact. IBM provides clients the blockchain technology fabric, consulting and systems integration capabilities to design and rapidly adopt distributed ledgers, digital identity and blockchain solutions. IBM helps clients leverage the global scale, business domain expertise and deep cloud integration experience required for the application of these technologies. Learn more at ibm.com/blockchain. The IBM Global Electronics practice uniquely combines IBM and partner services, hardware, software and research into integrated solutions that can help you deliver innovation, create differentiated customer experiences and optimize your global operations. Please visit ibm.com/electronics
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ibm, blockchain, electronics
    
IBM
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Il est plus difficile que jamais d’offrir une expérience parfaite. Pour véritablement capter l’intérêt et fidéliser vos clients, vous devez les combler en leur proposant des applications et services fiables et capables d’évoluer pour répondre à l’évolution de leurs besoins. Pour ce faire, vous devez pouvoir mesurer des métriques pertinentes, à savoir l’engagement, la fidélité et la satisfaction de vos clients. Il est également impératif que vous associiez agilité et qualité, pour faire des performances de vos applications l’objectif prioritaire pour toutes les parties prenantes au sein de votre entreprise, des équipes métier au marketing en passant par l’IT. Enfin, vous devez préparer votre activité pour l’avenir, en adoptant rapidement les technologies et innovations les plus récentes qui permettront de répondre aux attentes de vos clients, voire de les dépasser.
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CA Technologies EMEA
Published By: Carbonite     Published Date: Apr 09, 2018
No one ever wants a recovery to go south—whether it’s your first or 50th time completing a data recovery operation. But your organization will experience a bit more anxiety when it goes to perform its first recovery using a new solution. If the phrase “successful recovery”, in your experience, has applied to only a few applications or a limited set of files, it’s understandable that you may be anxious the first time you test a recovery of your entire environment. Know this: you can successfully conduct a full recovery of your environment the first time as well as every time thereafter. This is the challenge and opportunity that I face every day in my role: to deliver successful cloud recovery for my clients no matter what. While we never guarantee that a recovery will occur without some hiccups during the process, I can point to the fact that every cloud recovery that I have overseen has met our agreed upon service levels whether that guarantee is for a 1-hour recovery, a 24-hour rec
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Carbonite
Published By: LogMeIn EMEA     Published Date: Mar 22, 2018
La prolifération de nouveaux appareils, la montée des préoccupations de sécurité en raison de l’augmentation de la cybercriminalité, ainsi que le nombre d’utilisateurs avertis qui veulent un service clientèle accessible en permanence sont des phénomènes qui contribuent tous à accroître la complexité du paysage des services informatiques. Heureusement, il existe une solution pour dénouer le problème. Selon une nouvelle étude menée par IDG Research et sponsorisée par LogMeIn auprès de professionnels de l’informatique en Europe, les outils d’assistance informatique à distance constituent la solution idéale pour soulager les services d’assistance informatique sous-dimensionnés en personnel.
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LogMeIn EMEA
Published By: LogMeIn     Published Date: Mar 12, 2018
La prolifération de nouveaux appareils, la montée des préoccupations de sécurité en raison de l’augmentation de la cybercriminalité, ainsi que le nombre d’utilisateurs avertis qui veulent un service clientèle accessible en permanence sont des phénomènes qui contribuent tous à accroître la complexité du paysage des services informatiques. Heureusement, il existe une solution pour dénouer le problème. Selon une nouvelle étude menée par IDG Research et sponsorisée par LogMeIn auprès de professionnels de l’informatique en Europe, les outils d’assistance informatique à distance constituent la solution idéale pour soulager les services d’assistance informatique sous-dimensionnés en personnel.
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complexite, croissante, l'informatique, l'assistance, indispensable, europe
    
LogMeIn
Published By: Thomson Reuters     Published Date: Mar 08, 2018
In recent years, the legal marketplace has seen an influx of new start-ups and new entrants looking to challenge the long-standing service model offered by law firms to their clients. Traditionally, clients looked to their law firms to provide a full range of legal and legal-related services, i.e., to handle every aspect of a matter, even including those activities that did not involve the direct provision of legal services. Today, by contrast, consumers of legal services find themselves the beneficiaries of a new and growing number of nontraditional service providers that are changing the way legal work is getting done. These alternative providers comprise a new sector of the legal market, one that is emerging and evolving rapidly, but is still very much in its infancy.
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legal, services, lpo, accounting, audit, revenue, thomson, reuters
    
Thomson Reuters
Published By: Spectrum Enterprise     Published Date: Feb 07, 2018
Partnering with Spectrum Enterprise sustains client loyalty by instilling confidence in how the bank operates, provides superior network service level agreements that ensure minimal downtime and assures smoother state and FDIC audits thanks to cybersecurity safeguards such as built-in redundancy and private network service.
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Spectrum Enterprise
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