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Published By: Spectrum Enterprise     Published Date: Mar 01, 2019
H&S Ventures provides management services for the Anaheim Ducks hockey team and its home-ice venue—the Honda Center. This popular indoor arena hosts scores of events and concerts, and H&S oversees everything from ticket sales to marketing and finance. H&S’s performance is measured by attendance, big-name bookings and how much fans spend on merchandise and concessions. Digital innovation plays a crucial role in creating a thrilling live experience that raises fans’ satisfaction and their average “spend.”
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Spectrum Enterprise
Published By: Group M_IBM Q119     Published Date: Mar 01, 2019
Security leaders across all industries face mounting challenges. Cyberattacks are continually growing in volume, complexity, and sophistication, and incident response (IR) teams are pushed to the limit of their time, skill, and resources. Additionally, the average Security Operation Center (SOC) uses more than 75 different security tools – making full visibility nearly impossible and integrating those tools challenging as well.
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Group M_IBM Q119
Published By: Intel     Published Date: Feb 28, 2019
Digital transformation and smart technologies are paving the way towards smarter healthcare. Medwel understands that the goal of smart hospital development stems from the needs of the patient. By tapping on ICT advancements in the healthcare environment, the common goal is to reduce medical errors and achieve a holistic approach centered on the patients’ needs. Read more about the new MEDS-P1001—a 10.1” medical grade touchscreen PC that boosts • Effective computing through low power consumption • Interoperable through dual OS for different applications in hospitals • Health insights based on smart interfaces of vital sign measuring devices • Expandable functions through peripheral devices such as cameras, RFID reader, WIFI, etc. • Refined and reliable design that is slim, lightweight, antibacterial, water and dust-proof
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Intel
Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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Gameffective
Published By: Gameffective     Published Date: Feb 26, 2019
How to drive employee motivation and learning with gamification and feedback Digital engagement provides an exciting new way of breaking away from old paradigms to generate motivation, proficiency and engagement. In this white paper we will: * Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals. * Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.
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Gameffective
Published By: Red Hat     Published Date: Feb 25, 2019
Evaluate Red Hat Enterprise Linux for your application deployments, datacenter infrastructure or virtual and cloud environments. Red Hat Enterprise Linux provides a reliable and secure operating system that you can trust to run your most mission critical workloads. This evaluation: Provides a single subscription for a variant of Red Hat Enterprise Linux Offers access to Red Hat's award winning Customer Portal, including knowledge, videos, and documentation Is not intended for production use
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Red Hat
Published By: Red Hat     Published Date: Feb 25, 2019
In questo rapporto di analisi, IDC prende in esame le sfide che i clienti sono chiamati ad affrontaree in termini di bilanciamento degli investimenti nelle infrastrutture esistenti, nel miglioramento dell'efficienza e nella modernizzazione dei data center, adottando tecnologie innovative e le più recenti tecniche di deployment per ottimizzare la produttività degli sviluppatori e l'agilità operativa e contenere i costi della gestione del ciclo di vita. IDC approfondisce le alternative a disposizione dei clienti per centrare questi obiettivi, puntando su infrastrutture in grado di supportare i carichi di lavoro esistenti e quelli di prossima generazione e sul ruolo della standardizzazione e modernizzazione per l'ottimizzazione operativa.
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Red Hat
Published By: Equinix APAC     Published Date: Feb 25, 2019
The Edge Completes the Cloud Edge computing delivers the decentralized complement to today’s hyperscale cloud and legacy data centers. To maximize application potential and user experience, enterprise architects and technology innovation leaders need to plan distributed computing solutions. Enabling this thinking is that although the cloud is becoming mainstream, that does not imply that all workloads will be placed in the cloud during the next decade or so. Technical incompatibilities, decades of embedded business logic in mainframe applications, government regulations and simple economics all conspire to keep some workloads out of the cloud, driving us toward a hybrid multi cloud future.
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Equinix APAC
Published By: Oracle     Published Date: Feb 22, 2019
Migrate workloads to Oracle Cloud to simplify data center operations.
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Oracle
Published By: Red Hat     Published Date: Feb 22, 2019
Dans ce rapport d’analyse, IDC se penche sur le défi auquel font face les entreprises actuellement pour équilibrer leurs investissements dans les infrastructures en place dans le but d’améliorer l’efficacité et de moderniser leur datacenter, tout en répondant simultanément au besoin d’adopter de nouvelles techniques de développement et de déploiement des technologies apportant la promesse d’améliorations significatives en termes de productivité des développeurs, d’agilité opérationnelle et de gestion des cycles de vie à moindre coût. IDC fournit des informations approfondies sur les options à la portée des entreprises pour atteindre ces objectifs à l’aide d’une infrastructure capable de prendre en charge les applications actuelles et celles de prochaine génération, ainsi que sur le rôle joué par la standardisation et la modernisation dans l’atteinte des objectifs d’optimisation opérationnelle.
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Red Hat
Published By: Gameffective     Published Date: Feb 22, 2019
Microsoft is a leading global technology platform and productivity company headquartered in Redmond, Washington. The company’s B2C customers are served by Microsoft’s Consumer Support Services, which has a network of global support centers (provided by Business Process Outsourcing Companies) located in many regions and countries, including North America, Europe, Latin America, India, and Philippines. These centers employ thousands of agents, providing customer assistance in many languages.
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Gameffective
Published By: Apstra     Published Date: Feb 21, 2019
Modern data centers based on hyperscale, leaf-spine switching architectures are growing so large and complex they are outstripping the capacity of operators to engineer, configure and manage these networks using traditional tools and techniques. As a result, data center operators are looking for new ways to automate workflows, maximize uptime and increase operational agility while reducing operating costs
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acg, data center efficiency
    
Apstra
Published By: Apstra     Published Date: Feb 21, 2019
The enterprise data center has undergone several major shifts since the introduction of computing as a business resource. Data centers have evolved from mainframes to client/server to virtual servers, and then to being “software defned,” and fnally to their current state of disaggregation. Today, we sit on the precipice of the next major data center transition—the evolution to an intent-based data center (IBDC) (Exhibit 1). Each transition saw the cost of computing decrease and the importance of the network increase, and each enabled organizations to boost the efciency of their data center operations and improve asset utilization—ultimately leading to a better experience for users
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ibn, ibdc, data center infrastructure
    
Apstra
Published By: Apstra     Published Date: Feb 21, 2019
IT organizations are facing new challenges as a result of digital transformation, widespread cloud and SaaS adoption, mobile proliferation and pervasive IoT deployments. They must build and operate their internal data centers to deliver high availability for mission critical applications, rapidly onboard new applications and scale capacity on demand – all within the mandate to be cost competitive with infrastructure as a service providers (IaaS) like AWS and Azure. They are architecting and building new Intent-Based Data Centers to deliver private cloud services to their internal and external customers.
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saas, data center automation
    
Apstra
Published By: Oracle     Published Date: Feb 20, 2019
How Oracle SCM Cloud Can Enhance Your SAP Install An end-to-end supply chain can transform your business operating model—if you’re willing to seize the opportunity. See how Oracle SCM Cloud can seamlessly integrate with SAP to turn your supply chain into an innovation center.
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Oracle
Published By: VMware SD-WAN by VeloCloud     Published Date: Feb 19, 2019
Software-Defined Wide Area Network (SD-WAN) is the application of software-based network technologies to WAN connections to more effectively route all network traffic between headquarters or data centers, remote and branch offices, and the cloud.
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software-based networking, cloud data, sd-wan
    
VMware SD-WAN by VeloCloud
Published By: VMware SD-WAN by VeloCloud     Published Date: Feb 19, 2019
As organizations prioritize digital transformation initiatives, many are finding that legacy networks are holding them back. To support new business models, cloud adoption, and an explosion in connected devices, modern networks must support interoperability across data centers, multiple clouds, branch locations, and edge devices. Applications now run at every point on this spectrum, and they are critical to businesses’ ability to win in hypercompetitive marketplaces. Yet, even as business success has become more dependent on this new architecture, and the amount of data flowing across connections has increased, many organizations still lack a unified approach to management, automation, and security.
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virtual cloud network, cloud adoption, data automation
    
VMware SD-WAN by VeloCloud
Published By: VMware SD-WAN by VeloCloud     Published Date: Feb 19, 2019
The network of yesterday is not the network that can take businesses into the future. As mission critical enterprise applications move to the cloud, wide area network (WAN) must adapt to become agile, flexible, and scale rapidly. Leading IT trends such as Internet of Things (IoT), Software as a Service (SaaS), cloud storage, enterprise mobility, emerging transport alternatives, and globalization increase the importance of how network assets are leveraged and how the network is conceptualized. The advantages of public and private data centers and cloud-based applications are significantly diminished if the network is slow, inflexible, and unpredictable. Erratic network performance with high latency, jitter and packet loss can significantly impact user adoption, satisfaction, and overall corporate productivity. As connectivity options continue to emerge, end users are no longer tethered to the office or to the localized applications and services that were trademarks of a primary or branc
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sd-wan, saas, cloud storage
    
VMware SD-WAN by VeloCloud
Published By: Unit4     Published Date: Feb 18, 2019
Looking to enhance productivity and efficiency across your people-centered services organization? A Professional Services Automation (PSA) solution can have an enormous impact. This eGuide is a must read for PSO professionals weighing up its benefits. Download it to discover why and how professional services firms are implementing PSA, to learn the major difference those PSA tools are making, and to get a checklist for selecting the right PSA solution for your business.
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psa, psa tools, productivity, professional services automation, productivity, pso, professional services organization
    
Unit4
Published By: CrowdStrike     Published Date: Feb 14, 2019
A SANS Review of CrowdStrike Falcon X While threat intelligence can transform an organization's security posture, it can also be complex and costly for organizations to adopt and operationalize. With that in mind, SANS Analyst Dave Shackleford tested CrowdStrike Falcon XTM threat intelligence and the report of his findings is now available. Falcon X enables cybersecurity teams to automatically analyze malware found on endpoints, find related threats and enrich the results with customized threat intelligence. The SANS Review of Falcon X encapsulates and explains the analyst’s findings and details how CrowdStrike can help your security operations center (SOC) team make predictive security a reality. Download this report to learn: • How intelligence automation, built into the Falcon endpoint protection platform, enables teams, of all skills and sizes, to make better decisions and respond faster • How Falcon X performs investigations and delivers actionable intelligence with custom indicat
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CrowdStrike
Published By: Citrix Systems     Published Date: Feb 14, 2019
"Read this white paper to learn how a secure digital workspace can help you put people at the center of IT. Create a happier, more engaged workforce - Deliver the tools that fuel productivity - Remove the temptation for shadow IT - Boost security and simplify management"
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Citrix Systems
Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Abbiamo chiesto a una serie di analisti e figure di riferimento del settore di indicarci quali saranno secondo loro le tendenze chiave relative all’engagement del cliente a partire dal 2017. Da tecnologie all’avanguardia come l’IoT e i Bot fino a nuove interpretazioni di idee del passato, i temi caldi indicati hanno fatto emergere cinque trend fondamentali destinati a ridefinire il futuro della Customer Experience. In questo ebook, scoprirai: I cinque trend che avranno il maggiore impatto sulla Customer Experience Come usare il machine learning per identificare tendenze e modelli utili a offrire un’eccezionale Customer Experience di nuova generazione Come avere un contact center all’avanguardia e adattarlo alle esigenze in rapida evoluzione dei clienti
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
I tuoi clienti sono ultra connessi. Fai in modo di esserlo anche tu. Trovare nuovi clienti e mantenere relazioni con quelli esistenti è un’attività impegnativa che porta via tempo. Quando i tuoi clienti sono pronti a interagire, li incontri proprio lì dove si trovano? In un mondo dai contorni sempre più digitali è fondamentale per tutte le aziende essere in grado di comunicare quando e dovunque il cliente desideri, che si tratti di una chiamata telefonica, SMS, chat online o social media. Scarica subito questo eBook per scoprire: Come coinvolgere e interagire con i tuoi clienti in un mondo ultra-connesso Come rendere semplici ed efficienti le tue attività di engagement del cliente Perché è arrivato il momento di adottare una soluzione di cloud contact center all-in-one
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Genesys
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