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Published By: Unitek Education     Published Date: Jan 08, 2009
Unitek's CCNA boot camp is taught by a certified industry expert, who is adept at not just CCNA curriculum, but also teaches CCNP and CSP1 (Cisco high-end security track) tracks. The instructor is also a Unitek consultant, and spends a significant portion of his time providing high-end network infrastructure consulting services. A true industry expert!!
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unitek, ccna, ccna boot camp, ccna curriculum, cisco high-end security track, network infrastructure, cisco ccna
    
Unitek Education
Published By: The Planet     Published Date: Jan 05, 2009
With all the competitive challenges and technology demands faced by web-based SMBs today, the possibility of a capital-expense-free alternative for providing world-class IT systems and services is extremely viable. By offering enterprise-class IT systems and services for a monthly fee, managed hosting helps to level the playing field as well as improve the technical capabilities of businesses that until now could not afford to match their larger competitors. Learn more today!
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the planet, managed hosting, it hosting, capex-free, enterprise-class it systems, it management, enterprise applications, application integration, application performance management, business intelligence, business management, customer relationship management, employee performance, colocation and web hosting
    
The Planet
Published By: ConcertTech     Published Date: Dec 16, 2008
When you have a technology rollout to deploy on a nationwide or global scale, service efficiency is critical. While missed deadlines and unbudgeted project costs are always a concern, they should never be a likely outcome. By understanding the details of the Rollout Services Model (the second part of the Technology Rollout System), you can avoid the potential nightmares of project implementation and ensure that your project is completed on time and within budget.
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concert technologies, rollout service model, project management, networking, enterprise applications, best practices
    
ConcertTech
Published By: Microsoft Office     Published Date: Nov 24, 2008
This white paper highlights key challenges facing the professional services industry and discusses how the 2007 Microsoft® Office system can help professional services firms enhance business performance by maximizing employee contributions. It also offers examples of firms realizing business impact from their early use of the 2007 Office system, which provides innovative and powerful enterprise-scale capabilities that extend far beyond improving personal productivity.
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2007 microsoft office system, microsoft office project 2007, infopath foams services, it management, enterprise applications, business management, business process automation, business process management, customer relationship management, customer satisfaction, risk management, employee performance
    
Microsoft Office
Published By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
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ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm, ibm mbi, service quality, telecommunications, management solutions, customer experience, dashboards, sla, netcool, service level agreement, key quality indicators, kqis, ip-tv
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
This white paper discusses how The IBM Tivoli® Netcool® customer experience management solution offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. It delivers the visibility you need to improve the customer experience as they interact with different aspects of your business — to help increase loyalty and drive new revenue opportunities.
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ibm, tivoli, service quality management, service level agreement, knowledge management, enterprise applications, sla
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
To grow your subscriber base, reduce churn and control costs, it is imperative that you achieve and maintain a deep understanding of the customer experience throughout your organization. This white paper highlights IBM Tivoli® Netcool® Service Quality Manager Service Solutions — how it can change the way telecommunications providers are taking new services to market and helping to crystallize.
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ibm, tivoli, voip, iptv, blackberry, service level agreement, knowledge management, tcp/ip protocol, voice over ip, sla
    
IBM
Published By: Intermedia     Published Date: Nov 10, 2008
This WebCast introduces Osterman Research who shows and overview of Exchange 2007 and it's growth in terms to help security issues faced by Financial Services and how Exchange 2007 addresses them. Focused on the messaging, Web and collaboration industries. There are also practice areas which include archiving, security, encryption, content management, etc...download to learn more!
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intermedia, email security, exchange 2007, archiving, encryption, content management, security, compliance, microsoft exchange
    
Intermedia
Published By: Intermedia     Published Date: Nov 10, 2008
Microsoft Exchange is the leading business email and collaboration solution for the small,up to the large, business markets, and this whitepaper compares the security of Microsoft Exchange Services deployed in-house versus a hosted model with SaaS service providers. By choosing Intermedia as their Hosted Exchange SaaS Solution Provider, businesses can achieve email and total messaging security, as well as a piece of mind, by leveraging Intermedia’s infrastructure and experience with running a secured messaging platform.
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intermedia, email security, logical server security, software as a service, saas, microsoft exchange services, security assessment testing, security, microsoft exchange
    
Intermedia
Published By: Sparta Social Networks     Published Date: Oct 10, 2008
This case-study talks about how the Packet8 broadband voice over Internet protocol (VoIP) and video communications service which lets broadband Internet users add digital voice and video communications services to their high-speed Internet connection. Videophone users now account for almost 5 percent of Packet8’s 74,000 lines, and are one of several drivers in the company's quarterly growth, up 54 percent in the most period to $6 million in revenue. Download to learn more.
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sparta, social network, packet8, internet protocol (voip)
    
Sparta Social Networks
Published By: HP     Published Date: Oct 09, 2008
Despite its six syllables, 'virtualization' is a straight - forward concept. It can enable your organization to get more value not only from computer and storage hardware but also from the labor required to keep your systems up and running. Virtualization is an approach to pooling and sharing IT resources so the supply of resources—processing power, storage, networking and so on—can flexibly and automatically meet fluctuating business demand. Virtualization can improve the quality of your IT services, enabling more consistency and predictability of operational availability.
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mission critical, virtualization, storage, data management, storage virtualization, database development
    
HP
Published By: Likewise Software     Published Date: Oct 07, 2008
This document describes how Likewise and Microsoft Active Directory can foster compliance with the Payment Card Industry Data Security Standard, a set of requirements for businesses that process payment card information. Developed by Visa, American Express, Discover Financial Services, and other members of the PCI Security Standards Council, the standard sets forth policies, procedures, and practices to protect customer account data. The standard includes specific requirements for strictly controlling access to customer data, authenticating business users, monitoring access, maintaining a secure network, and auditing system resources. Likewise integrates Linux, Unix, and Mac OS X workstations and servers into Active Directory, providing the basis to assign each user a unique ID for authentication, authorization, monitoring, and tracking. Likewise also provides group policies for non-Windows computers so that their security settings and other configurations can be centrally managed in the same way as Windows computers.
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likewise, pci data security, linux, unix, mac os x, windows, data protection
    
Likewise Software
Published By: Quocirca     Published Date: Oct 01, 2008
The internet has grown rapidly from a random collection of mainly academic networks and military control and routing protocols into a global, integrated and sophisticated commercial utility. No longer simply an 'Information Superhighway', it has extended to embrace voice telephony, video and mobile communications as part of a converged network. Connection options and services have expanded, with opportunities for internet service providers (ISPs) to add value beyond simply forwarding bit and bytes.
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quocirca, isp, isps, internet service provider, convergence, ip telephony, voip, networking
    
Quocirca
Published By: Stratus Technologies     Published Date: Sep 30, 2008
The Choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.
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stratus technologies, it services, business impact analysis (bia), recovery point (rpo), recovery time objectives (rto), business continuity (bc), disaster recovery (dr) protection, service level agreement (sla), software development, it management, itil
    
Stratus Technologies
Published By: VMware Dell     Published Date: Sep 29, 2008
As a growing law firm, Sills Cummis found itself presented with several classic IT challenges. It had to contend with server proliferation within its data center, implement a cost-effective disaster recovery system, and ensure high availability of key applications and services for its attorneys. Through its purchase of the VMware Infrastructure 3 suite, Sills Cummis was able to tackle all of these problems.
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vmware, dell, sills cummis epstein, gross p.c., servers, sql server, disaster recovery, high availability
    
VMware Dell
Published By: Breakout Solutions     Published Date: Sep 24, 2008
Breakout Solutions is pioneering the way in which organizations utilize Social Media to meet their online promotional objectives. Our proprietary video contest platform provides a turnkey solution for organizations that value interacting and communicating directly with their target market through social media. Web 2.0, has led to a more interactive and social landscape where content is no longer king, conversation is. Breakout Solutions can help your brand become a part of these conversations so that you have a better understanding of how others view your brand and utilize your products and services.
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breakout solutions, promotional contest, branded promotion, videos, photos, audio, myspace, facebook, youtube, social networks, social media, web 2.0
    
Breakout Solutions
Published By: IBM     Published Date: Sep 18, 2008
Organizations of all sizes need security that can adapt to their ever-changing environments. IBM Managed Security Services can help you integrate security with business processes for increased flexibility, efficiency and productivity. Read this white paper to learn how IBM can put you in the driver’s seat with protection on demand.
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ibm, ibm mmdg, managed security, productivity, security, it management, security management
    
IBM
Published By: CA Mainframe     Published Date: Sep 12, 2008
Automated application quality assurance and testing are fundamental to the delivery of the service levels and managed risks that are essential to delivering business outcomes you can depend on. In this context, CA’s mainframe Application Quality Management and Testing Tools send very strong messages: the tools are being actively developed and, where appropriate, integrated with equivalent tools on the distributed platforms, to help companies deliver holistic, automated, business services.
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ca mainframe, mainframe, application quality, application testing, testing, application performance management, software testing
    
CA Mainframe
Published By: CA Mainframe     Published Date: Sep 12, 2008
Data Professionals are now being asked to perform higher-level tasks and interact with businesses as “data stewards”.  In this survey, you will learn the challenges as outlined by over 850 data professionals. Get this CA-sponsored survey of the International DB2 Users Group (IDUG) conducted by Unisphere Research. The closer link between corporate performance and database performance is increasing pressure on data professionals to provide higher-level services to enterprise business customers.
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database administrator, dba, database, data management, ca mainframe, mainframe, database security
    
CA Mainframe
Published By: CA Mainframe     Published Date: Sep 12, 2008
Business and IT executives should not have to choose between their desire to innovate for future growth and the desire to avoid disrupting current operations. Enterprise innovation that embraces and extends existing infrastructure and applications is possible through modern software architectures such as web services and SOA – as long as those investments perform competitively when measured against alternative platforms and they are able to be modernized to participate in these architectures.
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ca mainframe, mainframe, infrastructure, architecture, platforms, network architecture, network management
    
CA Mainframe
Published By: IBM     Published Date: Aug 21, 2008
Financial services companies face an array of demanding and ongoing challenges—global competition, mergers, acquisitions, converging service offerings, and an imperative to build and maintain customer loyalty. This white paper explores the landscape of operational risk in the financial services industry, and suggests ways an IBM Maximo IT asset management solution can reduce IT and operation risk while adding strategic benefits.
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asset management, service management, maximo, financial services, ibm, ibm mi, ibm grm, it management, risk management
    
IBM
Published By: IBM     Published Date: Aug 21, 2008
For a growing business, it’s increasingly difficult to integrate technological solutions and services to improve service management. So various frameworks have been created to help today’s IT professionals optimize their use of technology in managing IT processes. The third version of the Information Technology Infrastructure Library (ITIL) provides the latest set of process best practices for any service management improvement effort.
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ibm, ibm mi, ibm grm, itil, service management, it management
    
IBM
Published By: IBM     Published Date: Aug 21, 2008
In highly competitive markets, technologies that save time and money earn top consideration. Until now, XML Web Services, often touted for their ability to create business value, has been left off the short list for implementation. In this case study you’ll see how RouteOne LLC redefined the credit application process for automobile dealers and their customers using XML Web Services technologies.
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xml, web services, ibm, ibm mi, ibm grm, software development
    
IBM
Published By: ASG Software Solutions     Published Date: Aug 08, 2008
Business runs on content and that content must be managed holistically, across the entire business. However, managing content is, in itself, not enough to drive business. Enterprises must incorporate ECM with other IT management systems to provide complete Business Service Management (BSM).
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization, business activity monitoring, business analytics, business intelligence, business management, business process management, enterprise resource planning, enterprise software, application integration
    
ASG Software Solutions
Published By: KEMP Technologies     Published Date: Aug 04, 2008
KEMP Technologies LoadMaster Application Delivery Controller and Server Load Balancer appliances provide full support for Microsoft Windows Terminal Services (WTS). The LoadMaster WTS capabilities helps organizations maximize the efficiency and effectiveness of their networks. KEMP delivers this at an affordable price.
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load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching, server load balancing, application security, network security, kemp, kemp technologies, servers, application performance management, windows server
    
KEMP Technologies
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