skills

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Published By: ServiceNow     Published Date: Mar 24, 2015
It’s the backbone of the modern enterprise, not just another function within it. For businesses to continue to succeed in an increasingly technology-dependent world, CIOs must assume a strategic leadership role and drive change throughout the enterprise. Driving business strategy is not an entirely new role, but it is an added responsibility to the traditional CIO job function. While many CIOs possess the skills and ambition to impact business strategy, existing IT operational models and an aging infrastructure are holding them back. CIOs who have been successful in bridging the divide between IT and the business did it by ?rst accelerating IT transformation.
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modern enterprise, technology dependent, business strategy, it transformation, it management, enterprise applications
    
ServiceNow
Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow
Published By: SilverStorm Technologies     Published Date: Apr 21, 2008
If you think you know sales, you likely are bringing to this topic a history and track record that has served you well.  This paper attempts to offer the cautionary warning that what has worked in your past may not serve your current  sales reps as well today, and could actually hurt their performance. Sales 1.0 was about lone wolves, product superiority,  proven skills and making the number.
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landslide, customer relationship, customer loyalty, loyalty, crm, sales, sales, sales 2.0, sales 1.0
    
SilverStorm Technologies
Published By: Sitecore     Published Date: Jul 23, 2015
Rapid technology disruptions, high customer demands, and gaps in staff skills to address both, are some of the crucial challenges most digital marketers face today.
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marketing maturity, uponor, sitecore, crm, customer experience, digital presence, sitecore
    
Sitecore
Published By: Sitecore     Published Date: Sep 10, 2015
Rapid technology disruptions, high customer demands, and gaps in staff skills to address both, are some of the crucial challenges most digital marketers face today.
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marketing maturity, uponor, sitecore, crm, customer experience, digital presence, sitecore
    
Sitecore
Published By: Skillsoft     Published Date: Apr 01, 2011
Equipping the workforce with the critical perspectives and peripheral vision it needs to be business effective has become one of the single most vexing challenges facing organizations today. SkillSoft's 10x10x10 framework can help.
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skillsoft, 10x10x10 framework, business issues and trends, global hr management, management fundamentals, training and development
    
Skillsoft
Published By: Skillsoft     Published Date: Apr 01, 2011
Because no matter how brilliant your business plan is, if you don't have the workforce to support it, you're not going to achieve your intended business results.
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talent management, workforce performance, business issues and trends, human resources management, staffing, technology, training and development
    
Skillsoft
Published By: Skillsoft     Published Date: Apr 01, 2011
In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
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analystperspectives, itpro, books24x7, cloud computing, mobile computing, mobile data systems, mobile workers, pda, smart phones, risk management, microsoft exchange, windows, itil, green computing
    
Skillsoft
Published By: Skillsoft     Published Date: Apr 01, 2011
What does it really take to be a leader at our company? Will this program enable tomorrow's leaders to see the forest for the trees and initiate a plan to protect and grow that forest?
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leadership development, benchmarking, talent management, talent development, leadership capacity, business issues and trends, global hr management, management fundamentals, staffing
    
Skillsoft
Published By: Skillsoft     Published Date: Feb 10, 2011
What value does SkillSoft training provide to individuals and organizations? In late 2010 we asked KnowledgeAdvisors, the world's largest learning analytics firm, to conduct an independent study that would answer this question.
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training, skillsoft, elearning, e-learning, employee training, business issues and trends, training and development
    
Skillsoft
Published By: Skillsoft     Published Date: Apr 26, 2011
This paper seeks to uncover the fundamental requirements for a successful social learning program.
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social learning, skillsoft, eigth truths, ingenius, learning re-imagined blog, business value, social platform, informal learning activity, social networking, business issues and trends, management fundamentals, technology, training and development
    
Skillsoft
Published By: Skillsoft     Published Date: May 10, 2011
Is now the time to take the plunge into mobile learning or should you wait for a more stable mobile landscape to emerge? It's important for organizations to focus on some basic issues before making this important decision.
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mobile learning, smartphones, skillsoft, learning strategy, mobile learning strategy, tablets, smart phones, technology
    
Skillsoft
Published By: Skillsoft     Published Date: Sep 07, 2011
Download this free whitepaper to learn how you can reduce scrap learning within your organization.
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scrap learning, learning, employee training, employee readiness, technology, training and development
    
Skillsoft
Published By: Skillsoft     Published Date: Sep 07, 2011
This study of 428 organizations examines strategies, tools, and processes designed to improve employee engagement and performance.
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business goals, employee monitoring, management issues, employee engagement, employee expectation, business issues and trends, management fundamentals
    
Skillsoft
Published By: Skillsoft     Published Date: Oct 13, 2011
The IT department for Christiana Care Health Care Systems supports various projects throughout the health system that often require specialized training or expertise in particular IT areas, as well as project management skills. Following a recent reorganization and re-evaluation of job roles, the IT department needed to find a way to train existing staff quickly and cost-effectively to support various information technology needs.
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skillsoft, technology, human resources, christiana care, health care systems, case study, global hr management, human resources management, management fundamentals
    
Skillsoft
Published By: Skillsoft     Published Date: Oct 13, 2011
Christiana Care saw the need to provide consistent and ongoing leadership skills education to all of its managers. Existing leadership programs focused on newly hired or newly promoted managers, and consisted entirely of classroom training.
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skillsoft, christiana care, health system, health care, leadership excellence, leadership programs, human resources, business issues and trends, global hr management, human resources management, management fundamentals, training and development
    
Skillsoft
Published By: Skillsoft     Published Date: Oct 13, 2011
At their best, elearning solutions provide the affordable, effective workforce training that companies need to thrive in today's challenging business environment.
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skillsoft, e-learning, business solution, human resources, community-based, whitepaper, company, business, business issues and trends, global hr management, human resources management, management fundamentals, technology
    
Skillsoft
Published By: Skillsoft     Published Date: Oct 13, 2011
Today's IT departments must be true business partners, actively engaged in serving internal and external customers, and aligned with company goals. IT leaders discuss how educating and training IT professionals for leadership leads to high-performance, business-savvy tech teams.
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skillsoft, human resources, execblueprints, staff, experience, skill sets, it staff, technology, business issues and trends, global hr management, human resources management, management fundamentals, staffing, training and development
    
Skillsoft
Published By: Skillsoft     Published Date: Oct 13, 2011
From understanding the potential of e-learning to understanding how to measure its ROI, Dorman Woodall, director of Skillsoft Learning addresses the eight key questions to ask of your e-learning strategy.
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skillsoft, technology, human resources, e-learning, roi, dorman woodall, business issues and trends, global hr management, human resources management, management fundamentals
    
Skillsoft
Published By: Skillsoft     Published Date: Oct 13, 2011
With thousands of employees spread across hundreds of sites, delivering and tracking compliance training is extremely difficult. Koch Industries places huge emphasis on the health and safety of its companies' employees.
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skillsoft, technology, employees, human resources, safety, compliance training, e-learning, business issues and trends, global hr management, human resources management, management fundamentals, training and development
    
Skillsoft
Published By: Skillsoft     Published Date: Oct 29, 2013
With a constantly evolving business climate, encountering change is the new normal. Organizations that embrace and practice agility are proven to be more effective in dealing with change. Key to fostering agility is continuous learning and development. Learning is not an event-based occurrence where one-time training can satisfy skill gaps; learning opportunities need to be accessible, targeted, and continuous. With a strong learning culture that aligns with business objectives, companies are better able to embrace an agile mindset, and with increased agility, performance will improve and the overall business impact will increase.
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learning, training, certification, workforce agility, elearning, content delivery, career advancement, cloud computing, content management
    
Skillsoft
Published By: Skillsoft     Published Date: Nov 21, 2013
Learning is critical to enabling business strategy, from onboarding new hires to developing future leaders, to educating channel partners and customers. This study, based on responses collected from 185 organizations between July and September 2013, looks at how organizations connect learning to business priorities, create development programs that impact every stage of the employee lifecycle and utilize technology to support learning initiatives. It also examines the business impact of building learning capability and running effective learning programs. Research conducted by Aberdeen Group and brought to you thanks to Skillsoft.
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career advancement, learning, training, certification, onboarding, employee development, human capital management, learning, employee performance, enterprise software, human resources
    
Skillsoft
Published By: Skillsoft     Published Date: Nov 22, 2013
Cloud solutions are the “new normal” as organizations opt to deploy more business systems “in the cloud.” For learning professionals, cloud-based solutions provide a wide range of benefits from cost savings to decreased delivery time, to global reach. Before selecting a cloud-based learning provider, you should understand all the benefits and be prepared to ask potential providers critical questions regarding the architecture and management of the service you are considering.
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skillsoft, cloud computing, learning management, system of engagement, cloud-based, learning architecture, cost savings, global reach, rapid deployment, application reliability, secure environment, enterprise integration, scalable for organizations, cloud solution, learning experience, cloud benefits companies, system integration, infrastructure, business integration, change management
    
Skillsoft
Published By: Skillsoft     Published Date: Mar 06, 2014
Establishing an integrated GRC framework gives a company visibility and insight, plus the ability to reduce cost and exposure to violations, and increased control over remote operations and employees.
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skillsoft, governance, risk management, compliance, grc framework, remote operations, human resources
    
Skillsoft
Published By: Skillsoft     Published Date: Mar 06, 2014
Compliance training is a necessity to reduce the liability and legal risks businesses face on a daily basis.
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risk management, compliance, code of conduct, governance, risk assessment, safety, training, risk prevention, skillsoft, human resources, corporate counsel
    
Skillsoft
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