customer engagement

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Published By: IBM     Published Date: Apr 27, 2016
Winning the Customer Experience Battle: How IBM Watson combines the always-available service that today’s customers demand with the benefits of automation.
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ibm, customer experience, ibm watson, watson engagement advisor, cognitive technology, business intelligence, customer interaction service, customer relationship management, customer satisfaction, customer service, customer experience management
    
IBM
Published By: IBM     Published Date: Apr 27, 2016
When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster.
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ibm, ibm watson, watson engagement advisor, customer service, customer relations, customer engagement, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer experience management
    
IBM
Published By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster."
Tags : 
ibm, ibm watson, watson engagement advisor, customer engagement, millennial, millennial generation, customer experience, customer interaction service, customer relationship management, customer satisfaction, customer service, customer experience management
    
IBM
Published By: IBM     Published Date: Apr 28, 2016
Why good mobile apps are not good enough: Measure and move your mobile app to greatness
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ibm, mobile, applications, apps, mobile apps, customer engagement, mobile computing, mobile data systems, mobile workers, smart phones, wireless application software, wireless phones
    
IBM
Published By: IBM     Published Date: May 13, 2016
The problem with good mobile experiences? They’re not great. The financial upside of delivering a great mobile app experience Key topics covered: • What makes for a great app (most companies get it wrong) • Four ways great apps outperform good apps • Tips for getting to great • How First Security Insurance is moving to greatness
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ibm, mobile, applications, apps, mobile apps, customer engagement, forrester, mobile computing, mobile data systems, mobile workers, smart phones, wireless application software, wireless phones
    
IBM
Published By: IBM     Published Date: May 02, 2016
Customers are getting more demanding. Competition is heating up. It can be difficult to get the insights you need into what customers really want—and to see your business through their eyes. And yet, that kind of insight is critical to creating effective customer engagement.
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ibm, analytics, customer journey, loyalty, customer experience, roi, enterprise applications
    
IBM
Published By: IBM     Published Date: May 03, 2016
How Customer Analytics & Insight Research enrich customer journey design: A Practicioner's Guide to Customer Engagement via Multi-Channel Journey Design A report by Hypatia Research Group
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ibm, customer analytics, insight research, customer engagement, business analytics, business intelligence, customer relationship management
    
IBM
Published By: IBM     Published Date: May 17, 2016
Digital business requires organizations to improve customer, employee, and partner engagement and satisfaction in the midst of an explosion of information, devices and apps. Portal offerings must step up to meet escalating demands.
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ibm, horizontal portals, magic quadrant, digital business, engagement, portal, business analytics, business intelligence, business management, customer interaction service, customer relationship management, corporate portals, customer experience management, cloud computing
    
IBM
Published By: IBM     Published Date: Jul 05, 2016
By modeling, analyzing, and improving their existing processes, Colorado-based, Elevations Credit Union has been able to drive out inefficiencies and increase their revenues by delighting their customers. IBM Blueworks Live is the tool that’s been at the heart of Elevations gaining visibility and insight into their existing processes, and helping them drive cross-enterprise engagement and viral cultural change. .
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ibm, process improvement, business results, elevations credit union, ibm blueworks live, analytics, application services, networking, enterprise applications, middleware
    
IBM
Published By: IBM     Published Date: Jul 05, 2016
By modeling, analyzing, and improving their existing processes, Colorado-based, Elevations Credit Union has been able to drive out inefficiencies and increase their revenues by delighting their customers. IBM Blueworks Live is the tool that’s been at the heart of Elevations gaining visibility and insight into their existing processes, and helping them drive cross-enterprise engagement and viral cultural change. .
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ibm, process improvement, business results, elevations credit union, ibm blueworks live, analytics, application services, networking, enterprise applications, middleware
    
IBM
Published By: IBM     Published Date: Jul 06, 2016
Why good mobile apps are not good enough: Measure and move your mobile app to greatness
Tags : 
ibm, mobile, applications, apps, mobile apps, customer engagement, networking, mobile computing, mobile data systems, mobile workers, smart phones, wireless application software, wireless communications, wireless hardware, wireless infrastructure, wireless phones
    
IBM
Published By: IBM     Published Date: Jul 06, 2016
Web content management remains a vibrant and growing market, fueled by the aspirations of digital strategists on the demand side and continuous innovation on the supply side. IT application leaders, marketers, digital experience specialists and merchandisers all now view WCM as mission-critical.
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ibm, mobile, applications, apps, mobile apps, customer engagement, it application, wcm, innovation, software development, wireless
    
IBM
Published By: IBM     Published Date: Jul 19, 2016
This video demonstrates how IBM’s Behavior Based Customer Insight for Banking leverages predictive analytics to help you personalize customer engagement and deliver customized actions. The solution leverages advanced predictive models to analyze customer transactions and spending behavior to more deeply understand customer needs and propensities, anticipate life events, and help provide a unique customer experience.
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ibm, banking, finance, consumer insights, business intelligence, business anlytics, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Jul 19, 2016
This interactive demo demonstrates how IBM’s Behavior Based Customer Insight for Banking leverages predictive analytics to help you personalize customer engagement and deliver customized actions.
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ibm, banking, finance, consumer insights, business intelligence, business anlytics, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
Read this Forrester report to learn how digital intelligence can help you combine insights from existing, new and emerging channels to drive timely, customer-obsessed decision-making. Get an up-close look at the disruptive nature of digital intelligence technology and find out how to continuously improve customer engagement.
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ibm, commerce, customer analytics, customer experience, digital intelligence, forrester, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Jul 29, 2016
Read this Forrester report to learn how digital intelligence can help you combine insights from existing, new and emerging channels to drive timely, customer-obsessed decision-making. Get an up-close look at the disruptive nature of digital intelligence technology and find out how to continuously improve customer engagement.
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ibm, commerce, cx experience, digital intelligence, customer engagement, enterprise applications
    
IBM
Published By: IBM     Published Date: Aug 01, 2016
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer insights professionals to compete, the use of customer understanding to optimize experiences at scale must be at the heart of all digital transformation initiatives. Digital intelligence provides a vision and approach that captures a holistic view of the customer in order to optimize digital interactions, engagements, and experiences. During his talk James McCormick will describe the vision and need for digital intelligence; the approach needed to make it a strategic initiative, and ultimately, how it will provide a competitive advantage.
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ibm, commerce, customer experience, analytics, customer engagement, customer insight, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Aug 09, 2016
This brochure displays how Watson Engagement Advisor is transforming the way people and organizations interact with the latest evolution of self-service.
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ibm, watson, customer engagement, customer experience, cognitive computing, watson engagement advisor, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Aug 09, 2016
Download this white paper to learn: - How you can scale the expertise of your best agent using cognitive technology - The 5-step process behind how Watson Engagement Advisor works - What you can do to improve customer engagement
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ibm, watson, customer engagement, customer experience, cognitive computing, watson engagement advisor, millennials, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Aug 09, 2016
This white paper breaks down the Watson Engagement Advisor in full.
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ibm, watson, customer engagement, customer experience, cognitive computing, watson engagement advisor, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Aug 17, 2016
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer insights professionals to compete, the use of customer understanding to optimize experiences at scale must be at the heart of all digital transformation initiatives. Digital intelligence provides a vision and approach that captures a holistic view of the customer in order to optimize digital interactions, engagements, and experiences. During his talk James McCormick will describe the vision and need for digital intelligence; the approach needed to make it a strategic initiative, and ultimately, how it will provide a competitive advantage.
Tags : 
ibm, customer experience, commerce, customer experience analytics, data insights, digital intelligence, digital interaction, engagement, customer insights, enterprise applications
    
IBM
Published By: IBM     Published Date: Sep 08, 2016
Watch this short video to see how the right commerce solution can help you understand your customers like never before, and deliver exactly what they want.
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ibm, commerce, b2c, b2c ecommerce, ecommerce, cloud, customer engagement, enterprise applications
    
IBM
Published By: IBM     Published Date: Oct 07, 2016
The world of IT is rapidly transforming — from back office process automation to front line engagement. Put another way, IT no longer supports the business, it *is* the business. The challenge is, the application architectures and processes of existing applications are inadequate to support the requirements of tomorrow’s IT. This presentation will discuss the changing nature of business and customer engagement and discuss what capabilities IT must put in place to deliver the next generation of enterprise applications.
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ibm, cloud, middleware, infrastructure, enterprise applications, application performance management, apm, networking, knowledge management
    
IBM
Published By: IBM     Published Date: Oct 11, 2016
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer insights professionals to compete, the use of customer understanding to optimize experiences at scale must be at the heart of all digital transformation initiatives. Digital intelligence provides a vision and approach that captures a holistic view of the customer in order to optimize digital interactions, engagements, and experiences. During his talk James McCormick will describe the vision and need for digital intelligence; the approach needed to make it a strategic initiative, and ultimately, how it will provide a competitive advantage.
Tags : 
ibm, commerce, customer analytics, digital intelligence, customer experience, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Oct 12, 2016
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer insights professionals to compete, the use of customer understanding to optimize experiences at scale must be at the heart of all digital transformation initiatives. Digital intelligence provides a vision and approach that captures a holistic view of the customer in order to optimize digital interactions, engagements, and experiences. During his talk James McCormick will describe the vision and need for digital intelligence; the approach needed to make it a strategic initiative, and ultimately, how it will provide a competitive advantage.
Tags : 
ibm, commerce, customer analytics, digital intelligence, customer experience, knowledge management, enterprise applications
    
IBM
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