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Published By: SAP EMEA Global     Published Date: Sep 13, 2019
Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a “digital open door.”
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SAP EMEA Global
Published By: BillingPlatform     Published Date: Jul 30, 2019
Explore Every Option Before Choosing Your Monetization Strategy When it comes to replacing your billing system or choosing a new billing solution to support revenue management, one of the difficult questions you will face is whether to build a custom software set or purchase a solution from a vendor. There are a variety of factors to consider when making the build vs. buy decision. This whitepaper helps you determine the right path for your organization. Download the full whitepaper to discover a practical approach to weighing your options for billing solutions. The whitepaper covers the following topics: • Question to answer before implementing a billing system • Considerations for building a billing system • Costs of building your own system • Considerations for buying a billing system • Common billing system requirements to consider By reading our systematic exploration of billing options and considerations, you will find the approach that will lend the greatest success to y
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BillingPlatform
Published By: LeadMD     Published Date: Sep 27, 2019
How can enterprise organizations get the most out of Marketo? Having implemented thousands of Marketo instances of various complexity for organizations in a variety of sizes and industries, you can imagine how much we’ve learned. Said simply, enterprise organizations are more complex—way more complex—than non-enterprise. In this guide, we’ll share best practices for the implementation of Marketo, which can also serve as a guide for those looking to overhaul an underperforming Marketo instance as well.
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LeadMD
Published By: Iovation     Published Date: Aug 02, 2019
The digitalization of business processes and the advent of mobile computing have given rise to the next generation of fraud. Cybercriminals have a variety of tools and techniques—as well as opportunities—to steal money and services. Furthermore, traditional fraud prevention tools often fail to stop this fraudulent activity. Companies need a new approach to fraud prevention—one that stops fraud early and preserves the user experience. Companies with an online presence must have the ability to: Detect and respond to fraudulent activity before incurring losses Leverage human insight and machine learning to identify advanced fraud Work with other fraud analysts to identify larger fraud trends and stop cybercriminals on a global scale Block more fraud while reducing fraud prevention costs This book explores how companies can leverage a next-generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
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Iovation
Published By: ttec     Published Date: Oct 01, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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ttec
Published By: ASG Software Solutions     Published Date: Apr 20, 2010
This paper can help you achieve successful legacy modernization projects. It presents practical steps for starting application modernization projects and describes the benefits of three high payback strategies. It also reviews the criteria for evaluating a variety of modernization tools.
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asg, application modernization, clarity consulting, apo, application performance optimization, business intelligence, application integration, application performance management, business integration, business management, business process automation, business process management, system management software
    
ASG Software Solutions
Published By: 123Together     Published Date: Feb 05, 2009
Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including: -Compliance with local, state, federal and international statutory requirements - Electronic discovery requirements and best practices - Knowledge management applications - Disaster recovery and business continuity
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123together, it strategies, ediscovery, finra, regulation, security, finra, contact management, email, economy, stability, collaboration, green it, outsourcing, microsoft exchange, hosted exchange, mobile services, compliance, configuration management, collaborative commerce
    
123Together
Published By: SAP     Published Date: Mar 09, 2017
Small and midsize retailers around the world are seeing their businesses transform in a variety of ways. These firms, typically with fewer than 1,000 employees, have been transforming themselves as customers seek new types of engagement and as suppliers expect higher levels of efficiency and effectiveness. New business models and new competitors are changing the way retailers do business. Rather than simply react to new threats, successful retailers are leveraging technology in new ways to sharpen business practices, improve agility, and better serve customers while strengthening the role of retailers in the supply chain. Through digital transformation including the effective engagement of the internet of things (IoT) to track inventory, the opportunity to maintain and gain competitive advantage can be significant.
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SAP
Published By: Entrust Datacard     Published Date: Aug 10, 2016
Consolidate SSL providers and processes, without interruption, using Entrust SSL management and monitoring services This whitepaper provides a blueprint for migrating to Entrust SSL certificates and related services. It’s based on experiences that help many customers, in a wide variety of environments, bring their SSL certificate management under centralized administration.
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Entrust Datacard
Published By: Cisco     Published Date: Dec 20, 2018
This research finds that huddle spaces deliver tremendous value to businesses, with 9 out of 10 participants stating the adoption of open space environments is increasing the need for these huddle spaces. Huddle spaces require a wide variety of technologies to enable users and the business, such as audio and video conferencing abilities, digital whiteboards and scheduling solutions. Users stated that ease of use, solution reliability, and similar technology in each huddle space is key to their productivity. But nearly 8 out 10 users shared they were frustrated with meeting room technology recently. These problems generate support calls to IT on a weekly, if not daily, basis
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Cisco
Published By: Entrust Datacard     Published Date: Oct 24, 2016
All of these elements of growing connectivity have the potential to significantly increase productivity, streamline operations and enhance service levels to citizens and stakeholders. But these benefits are only one side of the story. The added complexity of the new eGovernment environment also creates many new challenges, as government agencies search for effective ways to secure and control access to the rapidly growing number and variety of gateways to their ecosystems.
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Entrust Datacard
Published By: Hewlett Packard Enterprise     Published Date: Jul 25, 2019
"Flash has permeated enterprise storage in small, medium-sized, and large enterprises as well as among webscale customers like cloud and service providers. It is available in a variety of different system architectures, including internal storage, hyperconverged and converged platforms, and shared storage arrays. Revenue driven by shared storage arrays, of both the hybrid flash array (HFA) and the all-flash array (AFA) type, is much larger than from other segments today and will continue to dominate enterprise storage spend through at least 2020."
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Hewlett Packard Enterprise
Published By: Cisco EMEA     Published Date: Nov 13, 2017
Big data and analytics is a rapidly expanding field of information technology. Big data incorporates technologies and practices designed to support the collection, storage, and management of a wide variety of data types that are produced at ever increasing rates. Analytics combine statistics, machine learning, and data preprocessing in order to extract valuable information and insights from big data.
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big data, analytics, virtualization, cloudera, ibm, sas, sap, splunk
    
Cisco EMEA
Published By: goTransverse     Published Date: Oct 15, 2015
Stratecast regularly examines the monetization processes and functions within the communications service provider (CSP) sector. This week’s SPIE looks at how other industries are now benefiting from monetization concepts first developed within telecom; and how taking advantage of the details within the monetization process itself enables innovation in surprising new ways. This report also assesses how one company—goTransverse—is enabling a variety of customers across various industries to change how they do business; applying monetization principles in somewhat unconventional ways.
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goTransverse
Published By: SAP     Published Date: May 18, 2014
From its conception, this special edition has had a simple goal: to help SAP customers better understand SAP HANA and determine how they can best leverage this transformative technology in their organization. Accordingly, we reached out to a variety of experts and authorities across the SAP ecosystem to provide a true 360-degree perspective on SAP HANA.
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sap, big data, real time data, in memory technology, data warehousing, analytics, big data analytics, data management, business insights, architecture, business intelligence, big data tools, analytical applications
    
SAP
Published By: Coupa     Published Date: Dec 14, 2018
What P2P Leaders Do That You Can, Too Purchase-to-pay (P2P) organizations are under high-stakes stress. With constant changes in market volatility, fierce competition, and disruptive technology, P2P teams need to re-think their approach to balancing traditional cost concerns and emphasize agility. The question is: how? To help companies discover the answer, The Hackett Group looked at P2P organizations across a variety of industries and areas over a 12-month period to identify what top performers had in common—and what set them apart. Read this report to gain insight into three key areas: Ensuring stakeholder needs guide day-to-day decisions Digitizing information to increase availability and agility Automating processes to accelerate response to change
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Coupa
Published By: Hewlett Packard Enterprise     Published Date: Dec 13, 2016
HPE Helion—Hewlett Packard Enterprise’s portfolio of cloud products and expert services built on an open architecture with support for a wide variety of environments—is designed to help you be successful in the Idea Economy. It realizes the potential of hybrid and the power of cloud with the experience, governance, and technology you need to accelerate your business.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
As enterprises steer toward the future, they find themselves constrained by a variety of obstacles to embracing new IT operating models.
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information technology, it operations, it management, technology adaption
    
Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
As enterprises steer toward the future, they find themselves constrained by a variety of obstacles to embracing new IT operating models.
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it operations, technology adaptation, it operation models, management strategies
    
Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Oct 24, 2017
Big Data is not just a big buzzword. Government agencies have been collecting large amounts of data for some time and analyzing the data collected to one degree or another. Big data is a term that describes high volume, variety and velocity of information that inundates an organization on a regular basis. But it’s not the amount of data that’s important. It’s what organizations do with the data that matters. Big data can be analyzed for insights that lead to better decisions and better services.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Hewlett Packard Enterprise
Published By: Genesys     Published Date: Jun 07, 2017
Although today’s customers interact with your brand through a variety of channels, they want one thing from you: a consistent experience. Savvy customers expect that you will meet them where they are, when they need you, and with the highest quality, informed service.
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genesys, omnicannel, contact center, customer experience, customer experience management, cross-channel customer service
    
Genesys
Published By: Hewlett Packard Enterprise     Published Date: Sep 25, 2017
IT organizations today must work in an “and” world, rather than an “or” world to meet the demands of their users. In an “and” world, IT architectures and strategies leverage an ever-broadening variety of tools while still supporting and propelling a single strategy.
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Hewlett Packard Enterprise
Published By: Frontier Communications     Published Date: Dec 22, 2016
It is often hard for owners to ensure a business with geographically diverse locations run seamlessly as a unified company. This is especially true as there are a number of trends emerging that complicate the task of running a business that has multiple locations. At the same time, there are technologies and capabilities than can help your business and staff create an integrated work environment. This ebook will examine a variety of solutions that can make it easy for staff to work across all of your business locations, helping to make your business run more efficiently and providing your staff with the tools they need to be more productive.
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Frontier Communications
Published By: Cisco     Published Date: Nov 17, 2015
This white paper presents IDC’s analysis of the business value organizations are achieving by using Cisco UCS as a platform for SAP HANA and other SAP Business Suite applications. This analysis is based on IDC’s interviews with 12 Cisco UCS customers. These organizations are all relatively large organizations (1,500–85,000 employees), with an average of 25,383 employees. Interviewees represent a variety of industries: natural resources, agriculture, energy, government, automotive, retail, food and beverage, distribution, technology, healthcare, and IT. These organizations are based in the United States, EMEA, Mexico, and Brazil.
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cisco, idc, business values, cisco ucs, sap hana, sap business suite, networking, it management, wireless, knowledge management, enterprise applications, data management
    
Cisco
Published By: Cherwell Software     Published Date: Apr 07, 2016
Recently awarded Best Sandwich Menu Variety from NRN’s Consumer Picks Survey, Jason’s Deli is known for providing healthy menu options and excellent customer service to millions of customers each year. Their goal is to delight customers and create a positive experience every time. The Jason’s Deli IT department is no different. IT sets the same high standards for service delivery as Jason’s Deli does in their restaurants. IT partners with all areas of the business and wants to be “easy to do business with.”
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best practices, customer support, business intelligence, business optimization, business integration, business management
    
Cherwell Software
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