technical desks

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Published By: LANDesk     Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
Tags : 
avocent, service desk, help desk, landesk, benchmarking, desk managers, technical desks, business management, customer relationship management, web service management, service management, desktop management
    
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