tech savvy

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Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Betterment     Published Date: Sep 12, 2018
The gig economy is built on a tech-savvy workforce, but they’re behind the curve when it comes to using technology to save or invest — especially for retirement.
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Betterment
Published By: Lexmark     Published Date: May 28, 2014
This UBM Tech white paper provides the top 10 reasons why savvy enterprises need smart MFPs.
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lexmark, mfps, multifunction products, smfps, top ten reasons, content management system, document management, information management, records management
    
Lexmark
Published By: Sponsored by HP and Intel ®     Published Date: Nov 15, 2012
It's no secret that businesses are racing to embrace the cloud. Currently employees, especially tech-savvy ones, are attracted to having immediate access to rich pools of inexpensive computing. resources.
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intel, cloudsystem, cloud computing
    
Sponsored by HP and Intel ®
Published By: Monotype     Published Date: Jun 29, 2017
After years spent hidden in the shadows of Millennials, Generation Z is taking over the spotlight and making some serious waves in the process. Gen Zs are the first true digital natives, born between the late 1990’s to the mid 2000’s, and only know a world with Internet access, social media and smartphones. This “YouTube generation” is tech-savvy and pragmatic, drives innovation and the way we consume media, and they’re pushing brands and marketers to catch up in the process. Like, follow, read, repeat In an era of massive information (and advertising) overload, the brand-consumer relationship is a delicate dance. One misstep and a disgruntled customer will gladly find a new partner. Thanks to a mobile-first, visually rich, social and digital world, people expect flexibility, authenticity and consistency in every single interaction with a brand. In order to keep your customers engaged and happy, look to the emerging behaviours and preferences of Generation Z as a beacon for what’s to c
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generation z, communication, media, marketing, branding, customer engagement, digital engagement
    
Monotype
Published By: MineralTree     Published Date: Jan 23, 2018
In today’s world of constant technological advances, automation has become the norm in most areas of business. To stay ahead of the competition and drive growth more quickly, savvy businesses are using automation as a way to stand out. Herein lies the concept that automation is not only a priority but also a strategic advantage to your business. Find out why leading finance executives are making accounts payable automation a priority.
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business payments, accounts payable, payment automation, invoice automation, accounting applications
    
MineralTree
Published By: Aternity     Published Date: Jul 20, 2012
Forrester Research projects that by 2016, 350 million employees will have smartphones, prompting businesses to drastically increase spending on mobile projects to meet the flexibility demands of increasingly tech-savvy employees. This exclusive resource describes how businesses can support mobile technologies from virtual desktops to application development with comprehensive end-user experience (EUE) management tools. Find out how this platform proactively detects performance and availability issues to help IT professionals troubleshoot and improve application performance for end-users.
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technology, mobile, management tools, end-user experience, eue, application performance, smartphones, mobile workers
    
Aternity
Published By: Oracle_Hospitality Hotels     Published Date: Sep 29, 2016
Millennials represent $200 Billion of annual spending power. Here are 5 valuable tips to engage millennials for hospitality professionals and separate your organization from your competition.
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Oracle_Hospitality Hotels
Published By: Oracle_Hospitality F&B     Published Date: Aug 25, 2016
Millennials represent $200 Billion of annual spending power. Here are 5 valuable tips to engage millennials for hospitality professionals and separate your organization from your competition.”
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millenial, millenials, hospitality, pos, hotel, restaurant
    
Oracle_Hospitality F&B
Published By: Oracle_Hospitality F&B     Published Date: Mar 02, 2017
Millennials represent $200 Billion of annual spending power. Here are 5 valuable tips to engage millennials for hospitality professionals and separate your organization from your competition.
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Oracle_Hospitality F&B
Published By: Monetate     Published Date: Jul 05, 2018
According to The Forrester Wave™: Experience Optimization Platforms, Q2 2018 report, as enterprises continue to consolidate online testing, behavioral targeting and recommendations practices, Experience Optimization Platform (EOP) Providers have been differentiating their services in two key areas: the ability to execute tests across digital channels, and sophistication of behavioral targeting and recommendation techniques. This report assesses the current offering, strategy, and market presence of eight EOP providers, including Monetate. In the report you’ll learn: • Three core capabilities Forrester considers requirements for savvy optimization. • EOP evaluation strategies you can use to evaluate your current vendor (or select a new one) • Criteria that Forrester used to determine Monetate as a “Strong Performer”
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Monetate
Published By: Zebra Technologies     Published Date: May 02, 2018
Hospitals around the globe are investing in mobile computers and it’s redefining the way healthcare is delivered. This study offers critical insights into key healthcare trends such as: The driving factors behind widespread expansion of mobile device use in the hospital What compelling, real-time advancements are promoting hospitals to further invest in technology How tech-savvy patients are pushing for increased technology use in their care
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technology, mobile, healthcare, hospital, technology
    
Zebra Technologies
Published By: Smarp     Published Date: Feb 22, 2019
As workplaces become more and more digital, diverse and scattered, internal communications are facing challenges at an accelerating speed. The emergence of digital services has brought us new ways to communicate and measure the success of our communications, and the importance of social media and internal platforms has altered the way we communicate with each other. In 2025, it is estimated 75 percent of the workforce will be comprised of millennials*. We are seeing a new, tech-savvy generation to take over the workplaces, and ensuring internal communications tackles the challenges of cross-generational workplaces. Effective communication correlates with high employee engagement, and companies who invest in communications are companies who understand the importance of an engaged workforce. Organizations with effective change and communication are 3.5 times more likely to significantly outperform their peers**. With significant changes occurring in workplaces and trough that, in intern
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internal communication, employee engagement, enterprise communication
    
Smarp
Published By: Egencia     Published Date: Aug 04, 2014
Today's tech-savvy travelers expect their companies to offer up the same kinds of tech tools they use for their own personal travel. At the same time, corporations face an ever-growing need for reliable data and information about traveler habits, spend, location and more. The right tools build program credibility-both with travelers and the C-suite.
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egencia, modern travel management, business travel, managing expenses, travel dollars, travel policy, technology, it management, enterprise applications
    
Egencia
Published By: Comcast Business     Published Date: Mar 24, 2015
Hotels and the travelers who frequent them bear little resemblance to their counterparts from just a few years ago. The explosion of new technologies has allowed hotels to change the way they operate and has made the average traveler more techsavvy and connected than ever. Mobile devices are driving this innovation. Not only have mobile devices changed how people interact with each other, they also have changed how people expect businesses to engage with them. According to SmartBrief, 40 percent of hotel guests carry three or more mobile devices. And with global mobile data traffic growing 30 percent every year according to Cisco, there will be an estimated 4.9 billion mobile users by 2018. When these mobile users travel, will they choose your hotel? Only if you have the mobile amenities they demand. In this white paper, we will review three mobile trends that every hotelier should address, and we’ll offer recommendations on how to best address them.
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travel, hotel technology, mobile devices, mobile trends, hospitality, networking, it management, wireless, best practices
    
Comcast Business
Published By: MuleSoft     Published Date: Oct 13, 2015
It’s in a retail business’ best interest to develop an omnichannel strategy; customers who engage in multiple channels spend up to 30% more than single channel customers and tend to be powerful advocates for the business. Building these strategies is a process that businesses embark upon, and that process can be made easier through MuleSoft's approach to enterprise integration, API-led connectivity. In this whitepaper, we’ll discuss the omnichannel journey and how integrating and exposing valuable data can put retailers in a competitive position to win over the tech savvy customer.
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retail business, omnichannel retailing, multiple channels, connectivity, integration, single channel customers, enterprise applications
    
MuleSoft
Published By: Globality     Published Date: Apr 05, 2018
This report shows how a growing demand for digital skills and specialist capabilities is creating opportunities for multinationals to shake up their portfolio of incumbent service providers and consider smaller, niche suppliers and new tech-savvy firms.
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globality, consulting, multinational, outsourcing, best practices, it spending, return on investment, management fundamentals, relocation, staffing
    
Globality
Published By: Interactive Intelligence     Published Date: Dec 02, 2010
How a contact center deploys and manages eServices - non-voice interaction channels such as email, chat, SMS and social media - is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.
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interactive intelligence, sms, media channel, short message service, wireless, mobile communications, gsm, social media, wireless communications, wireless messaging
    
Interactive Intelligence
Published By: Cisco     Published Date: Jan 13, 2016
Time and technology — never enough of the former, and how to best deploy the latter — often shape the daily existence of modern B2B sales professionals. If you're looking for an additional edge in beating your quota next year, this research report will provide actionable guidance around how web conferencing solutions can help you make better, faster, and more effective connections with today’s savvy buyers.
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Cisco
Published By: WayUp     Published Date: Feb 09, 2016
We all know it’s taking longer and becoming more costly to land key talent as unemployment remains low and voluntary turnover increases. Several other factors — retiring baby boomers, the need for technology savvy workers, and companies’ increasing demand for new employees — are all creating one of the most urgent talent landscapes in more than a decade.
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wayup, college, technology, hiring, talent, reducing cost, human resources
    
WayUp
Published By: Microsoft Office 365     Published Date: Mar 01, 2018
Much has been written about how to understand and work with millennials—but it's been from the perspective of forcing this group of tech-savvy and connected people into old ways of working. But consider this: by 2020, millennials will make up 50% of the workforce. Also consider: the way we work changes almost daily. That means it's time to rethink the entire conversation about working with millennials. In this eBook, learn 4 ways to motivate millennials in the workplace—and how the right technology plays a critical role.
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Microsoft Office 365
Published By: Comcast Business     Published Date: Feb 06, 2019
Hospitality is a customer-focused industry, with a hotel brand’s reputation and ultimate success dependent on the quality of the experience of its guests. It is no surprise then, that digital transformation efforts within the hospitality sector are focused on technologies that improve the guest experience, from check-in to check-out and everything in between. Today’s travelers are digitally savvy, using their smartphones and mobile devices for a multitude of tasks. They expect a high-quality connection throughout the property and the ability to perform certain tasks from the hotel’s app, such as checking in and choosing their own room. They expect in-room entertainment beyond basic cable and in-room digital devices they can use to order food, book a massage or control the lighting, for example.
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hospitality, hospitality providers, hotel technology, motel technology, guest experience, pos, digital entertainment, wifi, hospitality technology, network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet, ethernet, unified communication, digital initiative
    
Comcast Business
Published By: iCIMS     Published Date: Dec 02, 2013
Are you actively solving your company's "skills gap" problem? View this webcast to understand how to find and engage hidden, passive candidates through traditional channels and over social media. This webcast includes a sneak peek of the best-of-breed iCIMS Talent Platform.
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icims, workforce mangement, hiring talent, talent pool, human resources, tech employees, it employees, building talent, workforce management, staffing, technology
    
iCIMS
Published By: Kaseya     Published Date: Feb 11, 2014
Embrace a new concept and adopt these 4 steps to create IT efficiencies without having to cut service levels. This might just be the change you need.
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kaseya, systems management, technology savvy, it efficiencies, systems management strategy, discovery process, mobile workers, it policies, management data, itam lifecycles, manage environment, automate maintenance, automate remediation, troubleshoot solution, service levels, it service levels, tangible results, distributed systems, automation streamlines, it management
    
Kaseya
Published By: Curalate     Published Date: May 03, 2016
By the end of 2015, millennials are set to overtake Baby Boomers as the largest living generation in the U.S. By 2017, they will carry the bulk of the spending power. The problem? This tech-savvy generation of consumers is also incredibly diverse. The key to effectively engaging millennials is recognizing that a “one-size-fits-all” strategy simply won’t cut it. In this guide, you’ll learn: - 14 influential millennial personas, from the “Brogrammer” to the “Millennial Mom”; - How to engage each of the 14 millennial personas through relevant imagery; - 5 proven ways to monetize your visual content across multiple marketing channels, from social to your website. Fill out the form to get your free guide, and start building lasting relationships with your millennial customers.
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curalate, visual buyers, millenials, millenial personas, imagery, social media
    
Curalate
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