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Published By: Infoblox     Published Date: Sep 04, 2013
Security challenges, costs & solutions for IT practitioners
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infoblox_dns_firewall, infoblox_dns, infoblox_dns_server, infoblox_security, infoblox_dns_security, infoblox_security_device_controller, infoblox_dhcp_fingerprinting, infoblox_sdc
    
Infoblox
Published By: Infoblox     Published Date: Nov 07, 2013
According to the Ponemon Institute, the annual cost of malware breaches averaged $8.4 million. Read this white paper to gain insights into critical information to safeguard against DNS security threats and disrupt malware communications to your DNS servers.
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infoblox_dns_firewall, infoblox_dns, infoblox_dns_server, infoblox_security, infoblox_dns_security, infoblox_security_device_controller, infoblox_dhcp_fingerprinting, infoblox_sdc
    
Infoblox
Published By: Frontrange     Published Date: Mar 13, 2013
Data is now accessed via physical and virtual desktops, laptops and mobile devices. IT organizations struggle to control and manage this widening pool of devices. View this Computerworld Survey to better understand the solutions to these challenges.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Recent new technology introductions are fundamentally changing the way we utilize and manage IT resources. This whitepaper shows how these new processes and automation solutions deliver the agility and extensibility to maintain performance and relia
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Many IT organizations are excited about the prospects of incorporating Cloud-based technologies into their present/future vision. Download this whitepaper and learn how you can leverage Cloud services for increased resiliency and efficiency.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Managing IT services has rarely been as challenging as it is today. The solution is to adopting a standards-based strategy that automates IT service management. This white paper examines what’s holding IT back and offers a potential way forward.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange
Published By: NetApp     Published Date: Dec 15, 2014
Organizations of all kinds rely on their relational databases for both transaction processing and analytics, but many still have challenges in meeting their goals of high availability, security, and performance. Whether planning for a major upgrade of existing databases or considering a net new project, enterprise solution architects should realize that the storage capabilities will matter. NetApp’s systems, software, and services offer a number of advantages as a foundation for better operational results.
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database, transaction processing, analytics, enterprise solution architects, storage capabilities, storage
    
NetApp
Published By: HP     Published Date: Nov 05, 2014
Organizations no longer have to wait months or years to deploy an all-flash storage array into their environment to host their applications. The technologies in this most recent iteration of the HP 3PAR StoreServ 7450 ensure that organizations get the performance they need, the cost at which they need it and the platform stability to offer it up to as many applications as they see fit. By taking advantage of the HP 3PAR StoreServ 7450 platform, organizations may confidently begin their journey into the all-flash world of tomorrow today with the knowledge that it will meet their various manageability, performance and scalability requirements along the way. Download this whitepaper now.
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flash memory, memory storage, buying decision, all-flash storage, data management, storage management, data reduction, performance production
    
HP
Published By: Epicor     Published Date: Jun 22, 2017
Professionals in the lumber and building materials (LBM) industry know that getting the job done right is all about having the right tools. Lumber and business materials manufacturers and distributors need intuitive software that’s smart enough to simplify the complexities of your business, leverage data to gain valuable sales insight, and deliver exceptional customer service. Epicor BisTrack software is uniquely optimized to help LBM retailers, pro dealers, and distributors grow your business. Learn about the LBM industry-specific functionality that BisTrack offers, like: • Supporting pro dealers and distributors • Optimizing inventory and purchasing • Managing and tracking customer relationships • Improving delivery dispatch efficiency • Introducing mobility and mobile access Take the tour today to see how Epicor BisTrack can help your business.
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lumber, building materials, lbm, erp, bistrack, building materials distributors, lumber distributors, lumber manufacturers
    
Epicor
Published By: Epicor     Published Date: Jun 26, 2017
Retail is changing. Now, competitors across the globe can lure your customers as easily as those across town. Location isn’t everything anymore. Thankfully, smaller retailers are more nimble than bigger ones—you just need the right tools to compete and thrive. Epicor Eagle software is built for retailers who want to: • Improve customer service at the point of sale • Offer simple payment processing • Identify and reward loyal shoppers • Gain anywhere, anytime access to their retail software Explore our virtual tour to see how retailers can compete and grow with help from Epicor.
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retail store software, retail sales software, retail saas, business retail software, tour of epicor eagle, benefits of epicor eagle, benefits of retail pos, advantages of retail saas
    
Epicor
Published By: Epicor     Published Date: Sep 21, 2018
Does your current software give your business the visibility and flexibility you need to be responsive and competitive, or is outdated software negatively impacting business growth and excellent service? The retail world is becoming more complex. eCommerce has grown in the U.S.—from $42 billion to $236 billion in the last decade*—and lifestyle shopping is raising customer expectations. Having the right retail management software solution—one that can keep up with your business needs and the increasing pace of technology—is critical. Given the recent advancements in technology—and higher customer expectations—perhaps it’s time to ask if your retail management software is up to the task of nurturing and managing your growth over the coming decade. Epicor has been a part of successful retail businesses for years. Here are some risks you may face from using outdated software: 1. Excessive labor costs and hiring gaps 2. Operational inefficiencies 3. Insufficient data and insights 4. Dimi
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retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor eagle, benefits of retail pos
    
Epicor
Published By: Infoblox     Published Date: Sep 09, 2014
Stories about devastating cyberattacks are plaguing the news. Why? The DNS protocol is easy to exploit. See your network the way hackers do—as an easy target. Learn how you can effectively secure your DNS infrastructure today.
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infoblox_dns_firewall, infoblox_dns, infoblox_dns_server, infoblox_security, infoblox_dns_security, infoblox_security_device_controller, infoblox_dhcp_fingerprinting, infoblox_sdc
    
Infoblox
Published By: Infoblox     Published Date: Sep 09, 2014
DNS is a key part of enterprise networks but increasingly targeted by hackers. Traditional security measures such as next-generation firewalls or secure web gateways won’t shield your infrastructure from attacks. Learn how to protect your DNS today.
Tags : 
infoblox_dns_firewall, infoblox_dns, infoblox_dns_server, infoblox_security, infoblox_dns_security, infoblox_security_device_controller, infoblox_dhcp_fingerprinting, infoblox_sdc
    
Infoblox
Published By: Infoblox     Published Date: Sep 09, 2014
An integrated DNS architecture is needed in today’s networking landscape. Designing a secure DNS architecture requires more than increased bandwidth and QPS. Learn how to build a secure and scalable DNS solution to ensure network availability.
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infoblox_dns_firewall, infoblox_dns, infoblox_dns_server, infoblox_security, infoblox_dns_security, infoblox_security_device_controller, infoblox_dhcp_fingerprinting, infoblox_sdc
    
Infoblox
Published By: CA Technologies     Published Date: Feb 13, 2015
In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities, and effciencies customers have realized. Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a Software-as-a-Service model. This paper shows how CA Cloud Service Management enables organizations to make the most of this opportunity by providing a service management solution with a breakthrough in time.
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service management, crm, cloud computing, customer relationship, saas
    
CA Technologies
Published By: Cherwell Software     Published Date: Jun 21, 2018
The concept of “shifting left” has gained traction in software development as a way to increase agility, reduce cost, and improve product and release quality. But shifting left has also been hailed as a powerful method for optimizing IT service management. When the service desk team shifts left, both end users and service desk personnel benefit from greater efficiency and service quality, which leads to happier, more productive internal customers—and ultimately, better business outcomes.
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service, management, optimization
    
Cherwell Software
Published By: AWS     Published Date: Mar 22, 2018
Healthcare and Life Sciences organizations are adopting cloud-based workloads at a significant pace. A 2017 HIMSS study found that 65% of Healthcare organizations were using cloud-based services, and nearly 88% of those organizations were utilizing Software-as-a-Service (SaaS) solutions, which have become the preferred deployment method for many clinical application vendors. This eBook highlights advantages of using AWS to create and maintain cloudbased Next-Gen BI Solutions for Healthcare and Life Sciences organizations. This includes use cases from diverse organizations that have utilized AWS and APN Partners to manage and analyze data, and to discover insights otherwise obscured by the sheer volume of available information. Solutions from APN Partners can help your organization take the next step in building robust processes for making data-driven decisions that improve patient care, organizational processes, and innovative product development efforts.
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AWS
Published By: Genesys     Published Date: Jun 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
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leadership, customer engagement, decision making
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact centre solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations The benefits of utilising a platform built on microservices architecture How to take your business to the next level with a built to scale cloud contact centre platform
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Genesys
Published By: VMware     Published Date: May 10, 2017
As a cloud-based business services suite, Microsoft® Office 365™ provides organizations with access to web, mobile and desktop versions of traditional Office software tools, cloud storage space for enterprise file sharing, and hosted services for communication and social. By making these services available across desktop, mobile, and web platforms, Microsoft is experiencing increased adoption from both consumers and businesses while expanding the possibilities for anytime-anywhere collaboration. Yet for all its promise, Office 365 poses a meaningful adoption and security challenges for the IT organization. Download this whitepaper to discover how VMware Workspace ONE™ brings together the power of VMware AirWatch® and VMware Identity Manager™ to accelerate and secure Office 365 deployments.
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VMware
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience. According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out. Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
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