software service

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Published By: CA Technologies     Published Date: Aug 21, 2017
By necessity, every company is now a software company. By 2017, two-thirds of customer service transactions will no longer require the support of a human intermediary. That means that if you haven’t already done so, you must adapt your business model to meet the needs of online customers. Failure to do so will put you at a severe competitive disadvantage. And chief among those demands is that you provide an exceptional user experience. App speed, reliability and ease of use are the new currency in this fast-changing landscape. In fact, app characteristics such as convenience and the ability to save users time can enhance brand loyalty by 60 percent or more.
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CA Technologies
Published By: CA Technologies     Published Date: Aug 21, 2017
Agile software development is no longer a fad, a niche methodology, or just for startups: it’s a requirement for any modern and adaptive development organization. Without the adoption of agile practices, your business may be challenged to keep pace with customer commitments, beat the competition to market, and establish a roadmap for strategic innovation. But a proven framework for agile transformation—including services and tooling can enhance your productivity and speed, and support you as you scale.
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CA Technologies
Published By: CA Technologies     Published Date: Aug 21, 2017
Agile Softwareentwicklung ist keine Modeerscheinung bzw. keine Nischenmethode mehr, und sie ist auch nicht nur für Start-ups relevant: Sie ist eine Voraussetzung für jede moderne und anpassungsfähige Softwareentwicklungsabteilung. Ohne die Einführung agiler Praktiken kann es Ihrem Unternehmen Probleme bereiten, mit Kundenverpflichtungen Schritt zu halten, im Wettbewerb zu bestehen und eine Roadmap für strategische Innovationen zu erstellen. Ein bewährtes Framework für die agile Transformation, das Services und Tools umfasst, kann Ihre Produktivität und Ihre Geschwindigkeit jedoch steigern und Ihr Wachstum unterstützen.
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CA Technologies
Published By: Juniper Networks     Published Date: Aug 10, 2017
The digital economy is transforming the financial services sector. The pace of innovation is accelerating, customers have higher expectations than ever, and new competitors are emerging from nontraditional markets. At the same time, financial services has long been a favorite target of cyber attackers, and despite firms’ best efforts, cybersecurity threats are rising and attacks are more successful than ever. Financial services firms need a more effective, adaptable approach to detecting and stopping cyberthreats.
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account security, data management, network security, secure systems, application security, network performance, network diagnostics
    
Juniper Networks
Published By: CA Technologies EMEA     Published Date: Sep 30, 2018
If you’re relying on manual processes for testing applications, artificial and automated intelligence (AI) and machine learning (ML) can help you build more efficient continuous frameworks for quality delivery. In this on-demand webinar, “Continuous Intelligent Testing: Applying AI and ML to Your Testing Practices,” you’ll learn how to: Use AI and ML as the new, necessary approach for testing intelligent applications. Strategically apply AI and ML to your testing practices. Identify the tangible benefits of continuous intelligent testing. Reduce risk while driving test efficiency and improvement. This webinar offers practical steps to applying AI and ML to your app testing. The speaker, Jeff Scheaffer, is senior vice president and general manager of the Continuous Delivery Business Unit at CA Technologies. His specialties include DevOps, Mobility, Software as a Service (SaaS) and Continuous Delivery (CDCI).
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continuous delivery, application delivery, testing, test data management
    
CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
This infographic looks at Software Engineers who do awesome ops, ensuring millions of users having super-fast and reliable service from today’s massively complex systems! We look at the key skills and tools required in Modern monitoring and analytics: -Full Stack Visibility -Noise Reduction -Anomaly Detection -Modern Instrumentation -Data- Driven Insights Put your SRE Teams in the Driver's Seat with a new model for application monitoring.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
SD-WAN ist aktuell die wichtigste Technologie für softwaredefiniertes Networking (SDN). Sie ermöglicht eine höhere Anwendungsperformance, besseren Zugriff auf Cloud-Services und geringere Betriebskosten. Werden diese Ziele mit Ihrer aktuellen Netzwerk-Monitoring-Strategie wirklich erreicht?
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Hard- und Softwaresysteme werden immer effizienter, ausgereifter und nutzbringender, nehmen tendenziell allerdings auch an Komplexität zu. Als z. B. virtuelle Maschinen die Bare-Metal-Softwareumgebungen ablösten, entstand durch die Virtualisierung eine neue Ebene der Komplexität, die die IT-Teams mit einplanen und managen mussten. Auch der in den letzten Jahren zunehmende Einsatz von Microservices und Containern hat dazu geführt, dass immer mehr Komponenten in eine einzige Anwendung integriert und somit auch orchestriert werden müssen. In der Regel sind die für den IT-Betrieb zuständigen Teams jedoch in ihrer Fähigkeit begrenzt, dieser wachsenden Komplexität Herr zu werden. Naheliegend wäre sicher, mehr Personal einzustellen, dies ist allerdings keine sehr wirtschaftliche Lösung, die zudem keine guten Skalierungsmöglichkeiten bietet.
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CA Technologies EMEA
Published By: TIBCO Software     Published Date: May 31, 2018
Integration is the lifeblood of today’s digital economy, and middleware is the software layer connecting different applications, services, devices, data sources, and business entities. This Ovum Decision Matrix (ODM) is a comprehensive evaluation to help enterprise IT leaders, including chief information officers (CIOs), enterprise/integration architects, integration competency center (ICC)/integration center of excellence (CoE) directors, and digital transformation leaders select a middleware-as-aservice (MWaaS) suite best suited to their specific hybrid integration requirements.
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TIBCO Software
Published By: TIBCO Software     Published Date: May 31, 2018
With data the new competitive battleground, businesses that take advantage of their data will be the leaders; those that do not will fall behind. But gaining an advantage is a more difficult technical challenge than ever because your business requirements are ever-changing, your analytic workloads are exploding, and your data is now widely-distributed across on-premises, big data, the Internet of Things, and the Cloud. TIBCO® Data Virtualization is data virtualization software that lets you integrate data at big data scale with breakthrough speed and cost effectiveness. With TIBCO Data Virtualization, you can build and manage virtualized views / data services that access, transform, and deliver the data your business requires to accelerate revenue, reduce costs, lessen risk, improve compliance, and more.
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TIBCO Software
Published By: VMware     Published Date: Dec 14, 2018
Hyperconverged infrastructure (HCI) is the best strategic option for meeting your organization’s demands for increased efficiency and agility while leveraging existing apps and data. HCI is a scale-out software-defined infrastructure that converges core data services on flash-accelerated, industry standard servers, delivering flexible and powerful building blocks under unified management. Put simply, HCI has the potential to revolutionise your security environment and increase efficiencies relating to application performance. In this whitepaper, we break down the top 5 reasons why hyperconverged infrastructure is the right way forward for your organisation. Please enter your details to access the whitepaper.
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VMware
Published By: CA Technologies     Published Date: Jun 09, 2015
Today’s organizations are challenged to be the first to market with ‘The Next Big Thing’. They must innovate with new and unique services to satisfy customer demands and differentiate themselves in the marketplace. Software drives that innovation and has turned every organization into a software organization. This Executive Brief describes how the efficient collaboration between the development and IT operations teams can bring high-quality applications to market as quickly as possible. The CA Application Delivery suite helps organizations achieve collaborative DevOps through innovative technology tools used to: •Accelerate application development by removing constraints with CA LISA® Service Virtualization. •Expedite release time with CA LISA® Release Automation. •Improve application testing and quality with CA LISA® Pathfinder
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CA Technologies
Published By: IBM     Published Date: Jun 13, 2018
In the digital era, businesses in every industry are becoming technology companies. New business models such as “product as a service” (in which traditional manufacturers and distributors are driving new revenue streams by integrating software-based services into their offerings) and new operational models, such as collaboration, social business, and mobile platforms, mean that nearly every company is deriving at least part of its revenue from cloudbased solutions. So, why are so many of these new cloud solution providers building their businesses on shaky foundations? The truth is, when your business is based in the cloud, you need more than on-demand leased compute and storage capacity. You need a cloud that is enterprise-grade, secure, and resilient. Equally important—and overlooked by too many cloud solution providers—you need a cloud platform that is able to grow your business into the future, supporting next-generation functionality like Artificial Intelligence (AI). No matter wh
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IBM
Published By: Cisco     Published Date: Oct 08, 2018
Cisco DNA takes a software-delivered approach to automating and assuring services across your campus, WAN, and branch networks. Based on an open and extensible platform, DNA allows you to build value on the network, so you can streamline operations and facilitate IT and business innovation.
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networking, intent-based networking, gartner, wan, network, innovation, digital, digital network
    
Cisco
Published By: CA Mainframe     Published Date: Sep 12, 2008
Business and IT executives should not have to choose between their desire to innovate for future growth and the desire to avoid disrupting current operations. Enterprise innovation that embraces and extends existing infrastructure and applications is possible through modern software architectures such as web services and SOA – as long as those investments perform competitively when measured against alternative platforms and they are able to be modernized to participate in these architectures.
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ca mainframe, mainframe, infrastructure, architecture, platforms, network architecture, network management
    
CA Mainframe
Published By: ClickSoftware     Published Date: Sep 24, 2012
This paper explores the business benefits that contractors can gain by adopting field workforce scheduling & optimization technologies.
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field service management software, field service software, workforce management, field service management, service management software, field management software, field service scheduling software, mobile workforce management
    
ClickSoftware
Published By: Genesys     Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution. SIP delivers two important advantages over legacy switching: 1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment. 2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video. SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs. Learn more about how to build the next-generation customer service platform.
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contact center, customer service, social media, mobile, sip, technology solution, technology, enterprise applications
    
Genesys
Published By: ClickExpress     Published Date: May 01, 2013
Businesses with between 15-250 mobile workforce employees are looking for optimization software. At the same time, they don’t want a complex enterprise solution with long integration times and complex IT requirements. Many vendors are offering cloud-based solutions. But what does that mean? Is it secure? In this Q&A, we answer the most common questions about cloud-based software solutions for field service management.
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cloud-based, solution, mobile, workforce, optimization, employees, software, enterprise
    
ClickExpress
Published By: Logicalis     Published Date: Sep 05, 2013
6 Things to Look for in Your Software as a Service partner Start
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logicalis, ebook, saas, saas solution, software solutions, software as a service, software testing
    
Logicalis
Published By: goTransverse     Published Date: Nov 02, 2016
In this era of cloud computing, mobile devices, and the Internet of Things (IoT), firms are testing new product offerings that combine elements of content, software, services, and hardware together. Like the innovative products themselves, the rulebook on monetizing them is evolving. Firms are shifting from one-time perpetual sales or fixed monthly subscriptions to consumption models that blend onetime, subscription, and usage-based billing. Download this white paper to learn the eight subscription billing solution providers that matter most and how they stack up.
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goTransverse
Published By: Genesys     Published Date: Jul 27, 2016
Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions. The IDC MarketScape examines 12 key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer term strategies that impact their ability to service customers and gain market share going forward.
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: VMware     Published Date: Jul 24, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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VMware
Published By: Intel     Published Date: May 15, 2017
Many system integrators, software vendors, and platform providers rely on Intel® technologies to deliver the performance and scalability required for vE-CPE solutions. Using vE-CPE solutions based on Intel technologies, service providers can offer a full range of services without having to use multiple purpose-built systems. Read on to find out more.
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virtualization, intel, agility, reduce costs, flexibility, cpe, customer premises equipment
    
Intel
Published By: Intel     Published Date: May 17, 2017
The network functions virtualization (NFV) revolution – where software-based services running in virtualized environments on Intel® architecture servers replace purpose built appliances – has taken communications service providers by storm.
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intel, vmware, nfv infrastructure, nfvi, network functions virtualization, architecture, infrastructure, network architecture
    
Intel
Published By: FinancialForce     Published Date: Dec 01, 2017
software solutions that have been available to manufacturers and other entities. Custom, bespoke solutions have figured greatly in service organizations during this time frame. Spreadsheets, PC-based applications and components of larger ERP suites have rounded out the software portfolio of countless service firms globally.
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FinancialForce
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