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Published By: IBM     Published Date: Apr 01, 2016
Learn about the latest IBM DevOps solutions for IBM z Systems mainframe that can accelerate and simplify deployments. Attend this session to find out about leveraging skills and teams dealing with multiple tools, processes and platforms.
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ibm, z systems, devops, software delivery, it management, enterprise applications, mobile computing, cloud computing
    
IBM
Published By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
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oracle, service cloud, customer interaction, customer support, best practices, business intelligence, customer interaction service, customer relationship management, customer satisfaction, customer service
    
Oracle Service Cloud
Published By: VISANOW     Published Date: Mar 16, 2016
Employers are placing substantial value on the role of foreign nationals within their organizations — investing considerable time and money in order to bridge the skills gap and remain competitive in today’s global environment, according to the VISANOW Immigration Trends 2016 survey.
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visanow, hiring, international, visa, talent management, immigration
    
VISANOW
Published By: SAP     Published Date: Feb 26, 2016
Goal management is among the most powerful methods companies have to execute business strategies. Thousands of studies have examined the impact of goal management on workforce productivity. This white paper discusses what it means to be a goal driven organization, how goal management fits into an overall integrated talent management process, and explains the relationships between goals and other factors that drive employee performance such as skills and competencies.
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sap, business management, goal, human resources
    
SAP
Published By: Cornerstone OnDemand     Published Date: Feb 22, 2016
Coaching is all about maximising performance, regardless of whether it’s a superstar looking to reach greater heights, a new hire wanting to start off on the right foot, or even a struggling employee who needs to improve. Anyone can be a coach, as long as they have certain intangible skills and receive the proper training. The company, coach, and employee need to agree on what to improve, how to do it, and how to define success. As long as everyone is on the same page and dedicated to professional development, the end result will be employees, and a bottom line, that reach their potential. But how can you ensure that everyone from seasoned veterans to new hires reach their full potential? By offering coaching. Over 70% of employees who received coaching saw an increase in work performance, relationships, and communication skills, and 80% reported having more self-confidence.
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communication skills, performance, coaching, employee, playbook, training, success, human resources
    
Cornerstone OnDemand
Published By: Dice     Published Date: Feb 10, 2016
Learn to ‘speak geek’ in 4 simple steps. Dice’s Tech Hiring Guide explains different tech roles and how they relate to one another in plain English. It even includes sample interview Q and A’s, specific to common job titles, and a skills cheat sheet.
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reachmail dice, speak geek, tech hiring guide, recruitment strategies, human resources
    
Dice
Published By: Northeastern University     Published Date: Dec 14, 2015
Looking for a career change or considering the ways to maximize your career? Giving your resume a facelift could help you get there. This resume guide brought to you by Northeastern University can help you refresh your skills, education, experience and references to boost your marketability. Experience Northeastern.
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grad school, northeastern university, graduate studies, masters, mba, career growth, career change
    
Northeastern University
Published By: Northeastern University     Published Date: Dec 14, 2015
Looking for a career change or considering the ways to maximize your career? Giving your resume a facelift could help you get there. This resume guide brought to you by Northeastern University can help you refresh your skills, education, experience and references to boost your marketability. Experience Northeastern.
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grad school, northeastern university, graduate studies, masters, mba, career growth, career change
    
Northeastern University
Published By: Optimizely     Published Date: Dec 01, 2015
Statistics are the underpinning of how Optimizely’s customers use data to make decisions. We use experiments to understand how changes we make affect the performance of our online experiences. To do this, we need a framework for evaluating how likely those changes are to have an impact, positive or negative, on a business over time. To run great experiments, investing in an understanding of statistics is one of the most important skills you can develop. Statistics provide inference on your results and help to determine whether you have a winning variation. Using statistical values to decide leads to stable, replicable results you can bet your business on. Lack of understanding can lead to errors and unreliable outcomes from your experiments.
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statistics, experiments, data, customers, results, variation, it management, knowledge management
    
Optimizely
Published By: Cisco     Published Date: Nov 17, 2015
You have three choices for using Cisco® Unified Communications and Collaboration applications: on-premises, in the cloud, or a hybrid of the two. The option that is best for your company depends on your IT skills, budget priorities, growth plans, and customization requirements. This guide, intended for organizations with 100 to 1000 employees, will help you compare the options.
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cisco, cloud technology, ucc, deployment options, networking, it management, wireless, knowledge management
    
Cisco
Published By: Optimizely     Published Date: Nov 05, 2015
Statistics are the underpinning of how Optimizely’s customers use data to make decisions. We use experiments to understand how changes we make affect the performance of our online experiences. To do this, we need a framework for evaluating how likely those changes are to have an impact, positive or negative, on a business over time. To run great experiments, investing in an understanding of statistics is one of the most important skills you can develop. Statistics provide inference on your results and help to determine whether you have a winning variation. Using statistical values to decide leads to stable, replicable results you can bet your business on. Lack of understanding can lead to errors and unreliable outcomes from your experiments.
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statistics, experiments, data, customers, results, variation
    
Optimizely
Published By: Dell EMC     Published Date: Nov 02, 2015
Converged solutions are being widely adopted by large enterprises where infrastructure sprawl has chewed up budgets and made scalability a challenge, and as a method to speed delivery of IT services. They are also proving to be beneficial to IT-strapped small and mid-sized organizations, which often lack the skills and resources to keep up with increased business demands for IT services.
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Dell EMC
Published By: Cornerstone OnDemand     Published Date: Oct 21, 2015
How do you make a struggling employee great, or turn a high-performer into a true corporate superstar? By offering professional coaching. The new white paper, The Coaching Playbook, provides you with an in-depth breakdown on how coaching improves employee performance at every level of your company, as well as what to look for in a coach, and most importantly, how it benefits your bottom line. In the piece, you’ll discover: • the six different types of coaches, and how they achieve company and employee goals • what skills a coach should have, and what traits to avoid • a five-part strategy that all coaches should possess To learn more about how coaching can fuel productivity and drive profits, download The Coaching Playbook today!
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reachmail, employee performance, maximize employee performance, bottom line, coaching, human resources
    
Cornerstone OnDemand
Published By: Skillsoft     Published Date: Oct 20, 2015
Download a complimentary webinar, Are you ready for When Millennials Take Over? and listen to how companies today are innovating and improving based on upcoming challenges.
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millennials, talent gap, digital, social internet, leadership, diversity, visibility, digital operations, millennial generation, human resources
    
Skillsoft
Published By: Skillsoft     Published Date: Oct 20, 2015
SumTotal Systems, a Skillsoft company, delivers the SumTotal Work suite of solutions that provides time and attendance, scheduling, absence and leave management, and payroll data processing.
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skillsoft, sumtotal, workforce management, wfm data, payroll processing, human capital management, human resources
    
Skillsoft
Published By: Skillsoft     Published Date: Oct 20, 2015
Before you buy HR software, you should understand that your organization isn’t like everyone else’s. It’s doubtful that a general one-size-fits-all solution or what you might see in a brief demo will actually fit your needs. Besides, how can you develop a competitive advantage if you’re using the software the same way as everyone else?
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skillsoft, hr software, tech buyers, software hr solutions, human resources
    
Skillsoft
Published By: Skillsoft     Published Date: Oct 20, 2015
This paper examines how the role of the CIO has been evolving to meet today’s new world of IT.
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skillsoft, cio, new world of it, it function, human resources
    
Skillsoft
Published By: Skillsoft     Published Date: Oct 20, 2015
A global survey of IT leaders at finance organizations, conducted by IDG Research Services, reveals their investments are predominantly reactive despite a desire to remain ahead of the curve.
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skillsoft, sumtotal, it leaders, role of it, human resources
    
Skillsoft
Published By: IBM     Published Date: Oct 06, 2015
When you’re faced with growing expectations to create business value with limited resources, where can you turn? Increasingly, IT organizations are looking to trusted IT services providers like IBM to help reduce cost, manage complexity, maintain leading-edge skills and adopt technology innovation. Read the white paper to find out how managed services and cloud computing can help you deliver on the transformation agenda your business requires. Plus get guidance on the top 10 criteria to consider when selecting an external partner.
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ibm, services provider, services provider selection, it organizations, it service providers, reduce cost, technology innovation, top ten criteria, it management, wireless, data management
    
IBM
Published By: Cisco     Published Date: Sep 16, 2015
Comparisons to the invention of the printing press and Gutenberg’s Bible might be slightly exaggerated—but only slightly. The era of the Internet of Everything (IoE) is upon us and IoE will inevitably change the way companies operate. But too much of the discussion about IoE glosses over the skills and capabilities required of data engineering.
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unified computing system, virtualization, networking, storage, convergence, network architecture, network management, network performance, network performance management, network security, cloud computing, power and cooling, data center design and management
    
Cisco
Published By: Symantec     Published Date: Sep 14, 2015
In the running battle with cyberthreats, your first line of defense is your IT staff: the system and network administrators, SOC and NOC operators, incident response and forensics analysts, and application development and QA teams. Are these IT professionals ready to take on an ever-growing army of innovative, persistent cybercriminals and hackers? Probably not, if you expect them to acquire the knowledge and skills they need through self-directed study and on-the-job training. There is too much to learn, and few members of the IT staff have the time to research every new threat. And you can’t afford to suffer through APTs, breaches and data leakages just to provide “teachable moments” for IT personnel. There is another solution. Security simulation immerses IT professionals in a realistic online environment and challenges them to fill the roles of cyberattackers and cyberdefenders. It borrows from education theory and online gaming to present knowledge in ways that motivate learning a
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on-the-job training, it professionals, cyber security services, security programs, security
    
Symantec
Published By: Sitecore     Published Date: Sep 10, 2015
Rapid technology disruptions, high customer demands, and gaps in staff skills to address both, are some of the crucial challenges most digital marketers face today.
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marketing maturity, uponor, sitecore, crm, customer experience, digital presence, sitecore
    
Sitecore
Published By: Oracle     Published Date: Sep 09, 2015
Meeting modern business challenges centers on grooming finance teams with cooperative problem-solving skills that leverage technology.
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oracle, management fundamentals, training and development
    
Oracle
Published By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
Read this report to explore best practices of a workforce strategy.
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workforce solutions, workforce strategy, optimization, performance management, recruiting, payroll, sumtotal, human resources
    
SumTotal, a Skillsoft Company
Published By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
Read this report to learn how measurement takes a front seat in communicating the importance and pertinence of training to core business objectives.
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analytics, emerging talent, employee engagement, retention, leadership, workforce initiatives, business strategy, human resources
    
SumTotal, a Skillsoft Company
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