service level

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Published By: IBM     Published Date: Aug 21, 2008
IT is becoming increasingly important in virtually every aspect of business. For enterprises to compete effectively in the marketplace, IT service management must broaden its focus and take a more holistic attitude toward IT service provision. The goal is to resolve the disconnect between IT and business within organizations in order to achieve necessary levels of resilience, control, availability and quality of service.
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ibm, ibm mi, ibm grm, service management, it management, itil, itsm
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
This white paper discusses how The IBM Tivoli® Netcool® customer experience management solution offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. It delivers the visibility you need to improve the customer experience as they interact with different aspects of your business — to help increase loyalty and drive new revenue opportunities.
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ibm, tivoli, service quality management, service level agreement, knowledge management, enterprise applications, sla
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
To grow your subscriber base, reduce churn and control costs, it is imperative that you achieve and maintain a deep understanding of the customer experience throughout your organization. This white paper highlights IBM Tivoli® Netcool® Service Quality Manager Service Solutions — how it can change the way telecommunications providers are taking new services to market and helping to crystallize.
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ibm, tivoli, voip, iptv, blackberry, service level agreement, knowledge management, tcp/ip protocol, voice over ip, sla
    
IBM
Published By: IBM     Published Date: Mar 17, 2009
IBM and PTC, leaders in product development and innovation, are offering joint solutions that combine our expertise and technology to fully support cross-enterprise product development optimization. Together, we enable companies to meet time-to-market, cost-reduction and quality requirements, in an ever-increasing, complex global marketplace.
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ibm, ptc, telelogic, product development, product innovation, joint solutions, product lifecycle management plm, return on investment, roi, ptc product development system, pds, windchill plm system, product content, intellectual property, service oriented architecture, soa, enterprise resource planning, erp, service level agreements, slas
    
IBM
Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes, service levels, ibm, service level agreements slas, key perfor¬mance indicators, kpis, it asset management, itam, it infrastructure library, itil, it asset management, itam, work management
    
IBM
Published By: Reactivity     Published Date: Aug 21, 2009
Businesses are rapidly adopting Web services to provide new levels of integration between applications. By comparison with earlier data communications techniques, Web services are faster and cheaper to develop, quicker to deploy, and easier to adapt to emerging business needs. This paper discusses the special security challenges posed by the use of Web services, and how to secure networks against them.
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web services, web service management, web service deployment, web service, web service security, network security, secure networks, reactivity, xml, analytical applications, service oriented architecture
    
Reactivity
Published By: Quocirca     Published Date: Sep 13, 2007
A sound IT infrastructure is fundamental to today’s businesses and when that infrastructure fails the consequences can be far reaching. Whether it is business-to-business, business-to-consumer or public sector organizations serving citizens, applications and the services they drive increasingly need to be available all day, every day. Many organizations find it hard to achieve such service levels. This briefing looks at some possible solutions.
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data center, datacenter, data centers, datacenters, data centre, data centres, infrastructure, mission critical, high availability, small business, smb, smbs, outsourcing networking, network management, symantec, quocirca, small business networks
    
Quocirca
Published By: Quocirca     Published Date: Dec 02, 2008
The internet offers any business the opportunity to present a commercial image independent of the organization's size and location. Small and medium sized businesses (SMBs) across the UK have exploited the internet as it has evolved from an interesting medium for the technology-aware to an essential commercial platform. With this increasing importance, and the internet’s ability to extend the reach of a business, it is valuable to realize precisely what different internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the UK.
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quocirca, smbs, internet service providers, information technology, security, compliance, email security, internet security, intrusion prevention
    
Quocirca
Published By: Infor     Published Date: Feb 27, 2007
American Dairy Brands, a $300M division of Dairy Farmers of America (DFA) which is the largest U.S. dairy cooperative marketing over 45 billion pounds of milk per year, has achieved substantial supply chain savings through Infor's Supply Chain solutions. Infor has given Dairy Farmers of America the ability to successfully manage the supply chain to drive service levels to greater than 99% for their Borden-brand cheese products.
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productivity, supply chain management, customer service, customer satisfaction, dairy, food, infor, scm, enterprise resource management, erp, american dairy brands, borden, enterprise resource planning
    
Infor
Published By: GAO RFID Inc.     Published Date: Feb 28, 2007
Institutional (academic) libraries and public libraries face growing challenges in managing the assets of their collection and maintaining or improving service levels to patrons. Learn how libraries can leverage RFID solutions to save time, reduce cost, and increase productivity.
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mobile data systems, rfid, rfid tags, libraries, library, mobile data systems, gao, gao rfid, gao group, wireless infrastructure
    
GAO RFID Inc.
Published By: HP     Published Date: May 11, 2011
This paper demonstrates how migrating to HP BladeSystem delivers significant ROI through reduction in hardware and facilities expenditures.
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hp intel, blade server, hp bladesystem, roi, it infrastructure, hardware, facilities, slas, service level agreements, vms, x86 servers, cost savings, datacenter
    
HP
Published By: Torry Harris Business Solutions     Published Date: Jul 18, 2007
Service-Oriented Architecture (SOA) promises significant benefits to today's organizations. Successfully delivering SOA benefits, especially Business Agility and Component Reuse, will be dependant on the Test Approach that your organization adopts to implement your SOA.
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soa, service oriented architecture, middleware, service level, performance testing, business agility, quality of service, qos, quality assurance, governance testing, testing, soa governance, torry harris, thbs, open source, software outsourcing, software testing, sla
    
Torry Harris Business Solutions
Published By: Perimeter     Published Date: Jul 17, 2007
Before Microsoft released Microsoft XP Service Pack 2 (SP2), most attackers would compromise a computer system by simply attacking it with known vulnerabilities or "bugs" that could allow the attacker to gain some level of control over the system. Newer attack methods were starting to be seen where the attacker would take advantage of vulnerabilities within the Internet browser itself.
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virus, anti-virus, anti virus, spyware, windows xp, xp sp2, intrusion detection, ids, intrusion prevention, ips, spam, filtering, blocking, malware, malicious code, windows firewall, perimeter, perimeter esecurity, anti spam, anti spyware
    
Perimeter
Published By: MASERGY     Published Date: Jul 20, 2007
Organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total Customer Experience (TCE). This white paper describes the evolution toward a TCE approach and the benefits and clarity that TCE brings to the marketplace.
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mice, multimedia, internet, communications, entertainment, service level, service level agreement, ip networks, collaboration, tce, quality of service, service provider, network provider, isp, masergy, wide area networks, customer interaction service, customer satisfaction, customer service, customer experience management
    
MASERGY
Published By: OneNeck IT Services     Published Date: Aug 24, 2007
When Spyder Active Sports offered to pay its IT outsourcing provider more money in return for more services, and the provider not only refused the offer but its service levels continued to go downhill, it was time to look for a new provider. It came down to three potential vendors, however, a number of factors lead Spyder to select OneNeck IT Services.
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oneneck, erp hosting, erp outsourcing, it outsourcing, it hosting, outsourcing, governance, outsource, enterprise resource planning, it services, spyder, sports, it management, business management, it spending, return on investment, workforce management, employee performance, productivity
    
OneNeck IT Services
Published By: Asentria Corporation     Published Date: Sep 04, 2007
Today’s service providers face more pressure than ever to keep remote equipment up and running as customers continue to demand higher levels of reliable service while keeping costs competitive. Thus, there is a growing need for remote site management solutions that can help service providers monitor, access and control telecom equipment located at customer sites.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation
Published By: Echopass     Published Date: Sep 07, 2007
Not all companies that have adopted multi-sourcing have realized the expected levels of savings.  A single over-arching problem is often the cause when multi-sourcing delivers disappointing results in service and/or savings.
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multi-sourcing, call center outsourcing, remote agents, disaster prevention, ip call center, ip contact center, contact center solutions, contact center software, hosted call center, contact center, on-demand contact center, hosted contact center systems, crm, echopass, business continuity, call center management, call center software, customer relationship management, enterprise resource planning, contact management
    
Echopass
Published By: Tideway Systems     Published Date: Dec 11, 2007
IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
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service management, itil, change management, configuration management, knowledge management, service strategy, service design, tideway, tideway systems
    
Tideway Systems
Published By: Oce Business Services     Published Date: Jun 24, 2009
Download this free report to explore the potential of applying business performance management principles to advance document performance management to reduce costs; better manage documents as vital strategic, financial and information assets; and secure positive returns on investments from outsourcing. Learn more today!
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oce, kpi, ekg, document processes, mail center, print/copy operations, records, operations, cost cutting, documents, information, roi, return on investments, oce max, real time, dpm, document intensive, bpm, ediscovery, key performance indicator
    
Oce Business Services
Published By: BlueHornet     Published Date: Apr 12, 2010
Email marketing service provider BlueHornet recently partnered with mobile marketing solutions provider SmartReply to develop an automated sign up process via mobile text messaging for email marketing communications. In this free case study, learn how Chuck E. Cheese's, a nationally recognized leader in full-service family entertainment and dining, used text messaging as a sign up method for their Chuck E-Club email program to grow their email list and increase engagement levels.
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bluehornet, email marketing, mobile text messaging
    
BlueHornet
Published By: CA ITAM     Published Date: Sep 09, 2008
Robin Bloor addresses the business value to be derived by evaluating key client management processes such as asset management, service management, change management, security and integration/automation against four maturity levels. Read this white paper to learn how to align your people, processes and technology to elevate the maturity of your client management.
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CA ITAM
Published By: CA ITAM     Published Date: Sep 09, 2008
This white paper discusses how to make the leap from basic asset tracking to a more robust asset management program that can improve decision-making and service levels, reduce costs and mitigate risks. The focus is the CA IT Asset Management solution's ability to accelerate your IT Asset Management program's maturity by providing asset ownership information (the complement to discovery information).
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CA ITAM
Published By: Tail-f Systems     Published Date: Sep 16, 2008
The NETCONF protocol is a modern building block for device management automation, offering a unified approach to network configuration, rather than a device-specific methodology. To equipment vendors, NETCONF is a way to standardize the management interface of network elements. To service providers, NETCONF is a way to optimize the administrative workflow, by moving management intelligence out of the device under management, and consolidating this management into higher-level applications.
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netconf, netconf standard, device management automation, network standard, ietf standard, tail-f, tailf, networking, network management, configuration management
    
Tail-f Systems
Published By: HP - Enterprise     Published Date: Jun 04, 2013
Many organizations are now moving parts of their IT infrastructure to the Cloud. However, managing these resources within a comprehensive management framework is still essential. And the management approach for these hybrid environments needs to take a step forward and start to focus on service level management, not the care and feeding of discrete components. This whitepaper provides the information needed on implementing Business Service Management (BSM) in hybrid environments.
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it infrastructure, cloud, business service management, hybrid environments, project management, service management
    
HP - Enterprise
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