service level

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Published By: Nimsoft     Published Date: Oct 24, 2011
This paper offers tips for offering self-service capabilities to customers, therefor improving customer service levels and satisfaction.
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saas, service management, nimsoft, cloud service, delivery, models, monitor, monitoring, best practices, virtualize, virtualization, challenges, convergence, network architecture, network management, application performance management, business activity monitoring, cloud computing, content management, infrastructure
    
Nimsoft
Published By: Oracle     Published Date: Feb 10, 2016
Good supply chain management is essential to your operational efficiency, customer centricity, compliance, carbon footprint, and ultimately, your overall success. If handled correctly, your supply chain should improve customer service—along with the reputation of your brand—and boost your bottom line. But, as with many areas of business, the rules of the game are changing. What’s changing? Well, everything. New regulations, increased buyer expectations, shorter product lifecycles, fluctuations in demand, new market entrants, more ethical supplier management, poor visibility of globalized supply chains—all these things, and more, are testing the limits of the traditional supply chain model. The simple truth is that the way things used to be done, and the solutions that enabled it, are no longer up to the job. Today, organizations need levels of flexibility, integration, and visibility that are beyond what those systems were designed to deliver.
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oracle, supply chain leaders, cloud migration, supply chain management, operational efficiency best practices, it management, data management
    
Oracle
Published By: Stratavia     Published Date: Oct 03, 2007
IT organizations are looking to leverage automation to improve the delivery of business services across the enterprise, while reducing costs. Automation can be implemented in many ways; however, today’s enterprise demands a higher level of sophistication than simple scripts. This whitepaper from Stratavia discusses the key aspects of automated server provisioning that every CIO should know.
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server provisioning, automation, itil, workflow, data center automation, run book automation, configuration management, configuration, data center, vmware, virtualization, stratavia, infrastructure, network management, servers, server virtualization
    
Stratavia
Published By: Trend Micro SaaS     Published Date: Oct 08, 2008
According to experts at TrendLabs, spam now makes up close to 95% of all email and continues to grow. In the first three months of 2008 spam rates almost doubled over rates observed at the end of 2007 and TrendLabs predicts that average daily spam volumes will increase by 30 to 50 billion messages per day within the year.1 As spam continues to grow at dramatic rates, traditional on-premise email security products are failing to keep up. This limitation is one of the primary reasons that IDC predicts demand for hosted security solutions -also known as SaaS (Software as a Service) solutions-will grow by more than 30% annually through 2012.2 For context, the growth rate for hosted email security is projected to be more than eight times that of the traditional software email security market, and more than 60% faster than appliance-based email security solutions.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, distributed denial of service, ddos, filtering, anti spam, anti virus, application security, policy based management
    
Trend Micro SaaS
Published By: Trend Micro SaaS     Published Date: Feb 09, 2009
Today's confidentiality and privacy requirements drive organizations of all sizes and industries to secure sensitive data in email. Often particular types of data need to be encrypted, such as credit card numbers, intellectual property, or client information. Organizations also need to protect confidential emails for particular groups, such as executive management, human resources or legal departments. Many organizations are turning to policy-based encryption to meet their encryption needs because it automatically encrypts data using content filtering rules that identify types of content or email for particular groups. Encryption is applied when the rules are triggered. With policy-based encryption, organizations avoid relying on individual users to secure important content.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, distributed denial of service, ddos, encryption, policy based, filtering, anti spam, anti spyware
    
Trend Micro SaaS
Published By: Trend Micro SaaS     Published Date: Sep 22, 2009
Alfred Ashley Group helps small businesses overcome the daunting prospect of buying, installing, and managing computer and telephone system solutions. Building in best-in-class and cost-effective security is vital for meeting customer expectations and achieving the company's revenue and profit goals.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, distributed denial of service, ddos, filtering, worry free, security, remote manager, anti spam
    
Trend Micro SaaS
Published By: Trend Micro SaaS     Published Date: Feb 20, 2009
Hosted, or "in-the-cloud", messaging security capabilities are becoming increasingly popular with organizations of all sizes. Some have already adopted hosted services, while others are becoming more receptive to the notion of using third party services to manage their security infrastructure than they were just a year ago. Particularly driven by the current economic recession, decision makers are realizing that hosted email security can provide a cost-effective solution while actually improving security.
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saas, trend, trend micro, software as a service, on-premise, cloud, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, distributed denial of service, ddos, filtering, worry free, security
    
Trend Micro SaaS
Published By: Trend Micro SaaS     Published Date: Dec 17, 2008
All businesses face a daily bombardment of email spam that consumes valuable IT staff time as well as end-user productivity. In addition, email is an attack vector for many types of security threats to businesses, including phishing, viruses, spyware, and malicious URLs. Given that all businesses are experiencing the financial pressures of a tightening world economy, coupled with the uncertainty of any near-term recovery, small and medium-sized business (SMB) managers are searching for ways to cut costs while continuing to maintain a consistent level of service and protection for their businesses.
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saas, trend, trend micro, software as a service, smb, spyware, hacker, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, distributed denial of service, ddos, filtering, anti spam
    
Trend Micro SaaS
Published By: Trend Micro SaaS     Published Date: Sep 01, 2009
This comprehensive hosted service blocks email threats before they can touch the network, integrating powerful anti-spam and anti-phishing with award-winning antivirus and anti-spyware. Security leader Trend Micro updates and tunes the solution to keep the customer's network secure while saving valuable IT resources.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, distributed denial of service, ddos, filtering, worry free, security, remote manager, anti spam
    
Trend Micro SaaS
Published By: Trend Micro SaaS     Published Date: Sep 22, 2009
Just about anybody with an email address knows about spam and spam filters-or at least they think they do. However, it is a complex subject, with far more to it than meets the eye. This Ferris Research white paper looks at spam: what it is, how it is sent, and how it is filtered. It unravels the complexities and gives an accessible, factual overview into the scourge of spam.
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saas, trend, trend micro, phishing, spam filters, software as a service, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, distributed denial of service, ddos, filtering, worry free, security
    
Trend Micro SaaS
Published By: Trend Micro SaaS     Published Date: Oct 08, 2008
Businesses are experiencing a dramatic increase in spam and email-based attacks. These assaults not only hurt employee productivity, they consume valuable IT staff time and infrastructure resources. These threats can also expose organizations to data leaks, compliance issues and legal risks. Trend Micro's SaaS email security solution blocks spam, viruses, phishing, and other email threats before they touch your network, helping you reclaim IT staff time, end-user productivity, bandwidth, mail server storage and cpu capacity. Optional content filtering enforces compliance and helps prevent data leaks.
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saas, trend, trend micro, software as a service, email threats, mail server, productivity, bandwidth, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, distributed denial of service, ddos, filtering
    
Trend Micro SaaS
Published By: Trend Micro SaaS     Published Date: Mar 17, 2009
West Coast Labs performed an anti-spam comparative test on various email solutions related to spam detection rate over a series of at least 100,000 emails per solution.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, sophos, symantec, west coast, interscan, distributed denial of service, ddos, filtering
    
Trend Micro SaaS
Published By: Trend Micro SaaS     Published Date: Feb 09, 2009
West Coast Labs performed a comparison test on a range of email solutions (appliances, software, and hosted service solutions) to measure their relative spam detection rates over a series of at least 100,000 genuine spam emails using West Coast Labs real-time spam feed.
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saas, trend, trend micro, websense, barracuda, anti-spam, antispam, spam filter service, spam filter for exchange, hosted antispam, managed antispam, enterprise anti-spam, mcafee, ironport, fortinet, software as a service, trendlabs, email security, security, interscan messaging
    
Trend Micro SaaS
Published By: EMC Backup & Recovery Solutions     Published Date: Aug 27, 2009
Data profile assessments will let us help you determine the best match for your situation, the data you are looking to protect, your service level agreements, and the specifics of your current challenges and environment.
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emc, data domain, efficiency, api, disk backup, recovery, vmware, server consolidation, servers, data integrity, backup, recovery, idc, roi, it costs, infrastructure, dedupe, deduplication, backup and recovery, storage area networks
    
EMC Backup & Recovery Solutions
Published By: Internap     Published Date: Dec 29, 2011
Performance plays a vital role in the success of your online applications and web-based content - whether you are processing millions of transactions, delivering business-critical software or servicing a massive gaming community. Research shows that even one second of delay on a typical website can result in 7% fewer customer conversions. For many businesses, that means lost revenue and damage to their brand. As cloud is becoming an increasingly viable infrastructure choice for enterprise applications, it is essential to select a high-performance cloud service that will support the best possible experience for your end users. Determining the right cloud solution for your needs also necessitates thorough analysis of the level of security, control, customization and support your business requires. In this webcast, thought leaders from Gartner and Internap outline the performance factors that affect your cloud decision-making process and discuss how to optimize your IT Infrastructure to create satisfied end users.
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enterprise cloud, cloud computing, technology, cloud solution, application integration, enterprise software
    
Internap
Published By: IBM     Published Date: Feb 18, 2009
The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.
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ibm integrated data management, peoplesoft, business critical erp applications, daily operations, database archiving, data growth, archiving project, data classification, service level agreements, slas, ibm optim data growth solution, enterprise applications, data management, enterprise resource planning
    
IBM
Published By: IBM     Published Date: Feb 18, 2009
This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
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ibm integrated data management, siebel crm, archiving project, service level goals, data retention compliance, archiving strategies, ibm optim data growth solution, rapid data growth, data classification, enterprise applications, data management, customer relationship management, return on investment, sla
    
IBM
Published By: IBM     Published Date: Feb 18, 2009
This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
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ibm integrated data management, oracle e-business suite, business-critical erp applications, archiving project, service level goals, data retention compliance, archiving strategies, ibm optim data growth solution, rapid data growth, data classification, enterprise applications, data management, ebusiness, enterprise resource planning, oracle
    
IBM
Published By: IBM     Published Date: Feb 18, 2009
This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
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ibm integrated data management, jd edwards, business-critical erp applications, archiving project, service level goals, data retention compliance, archiving strategies, ibm optim data growth solution, rapid data growth, data classification, enterprise applications, data management, business management, customer relationship management, enterprise resource planning
    
IBM
Published By: Oco, Inc.     Published Date: Dec 10, 2008
In today’s tough economic times, more and more companies are looking to Software-as-a-Service (SaaS) on-demand business intelligence (BI) solutions to assess how they can quickly reduce inventory levels, assemble information, analyze operations and gain new insights in how to improve performance. 
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oco, roi, software-as-a-service, saas, business intelligence, enterprise resource planning, manufacturing execution system, enterprise applications, return on investment
    
Oco, Inc.
Published By: DataDirect Technologies     Published Date: Mar 17, 2009
Since the SQL Access Group created the Call Level Interface, ODBC has become the most ubiquitous method for connecting to relational database sources. ODBC was developed to allow programmers to access relational data in a uniform manner, regardless of the database backend. ODBC translates those generic commands into the specific esoteric commands of the database backend, so the quality of the driver directly determines the performance of the database connectivity layer. Learn more today!
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data direct, open database, sql, call level interface, odbc, drivers, rdbms, 64-bit applications, single architecture, power consumption, rack space, scalability, oracle rac, database availability, service level agreements, slas, software development, database development, sla
    
DataDirect Technologies
Published By: Marketo     Published Date: Mar 11, 2014
In order for enterprise companies to be successful in today’s economy, sales and marketing teams must be aligned. Both departments must come together to develop strategies, processes and best practices to pave the foundation for collaboration. Understanding what marketing will provide and what to expect from sales is the first step. Use this playbook to begin your aligned lead generation efforts today.
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marketo, sales, marketing, collaboration, sales tactics, lead generation, revenue success, team integration, middle of the funnel, bottom of the funnel, service level agreements, demographics
    
Marketo
Published By: Concentric     Published Date: Mar 27, 2009
Email, calendaring, collaboration, and mobility solutions are moving from corporate data centers to service provider networks. Service providers can realize far greater economies of scale than most businesses and deliver higher levels of service to more users at a lower cost; in fact, the fewer the users, the higher cost for each. Concentric Hosted Exchange is a fast, reliable and affordable solution for email, calendaring, collaboration, and mobility based on Microsoft® Exchange Server 2007 Service Pack 1 (SP1) and Microsoft Outlook® 2007. Concentric Hosted Exchange provides all of the benefits of Microsoft Exchange and Outlook 2007 without the up-front infrastructure costs or ongoing overhead.
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concentric, hosted exchanged, email, calendaring, collaboration, mobility, corporate data centers, service provider networks, service providers, microsoft® exchange server 2007, sp1, microsoft outlook® 2007, total cost of ownership, tco, concentric hosted exchange, cli, command line interface, lower bandwidth cost, hmc, global address list
    
Concentric
Published By: Kaseya     Published Date: Mar 01, 2010
IDC research shows that standardized IT operations processes and workflows supported by automated, integrated tools consistently save time and money while improving service levels.
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kaseya, automated, integrated it operations, productivity, system management software, automation, operations management, business integration, business process automation
    
Kaseya
Published By: Kaseya     Published Date: Feb 11, 2014
Embrace a new concept and adopt these 4 steps to create IT efficiencies without having to cut service levels. This might just be the change you need.
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kaseya, systems management, technology savvy, it efficiencies, systems management strategy, discovery process, mobile workers, it policies, management data, itam lifecycles, manage environment, automate maintenance, automate remediation, troubleshoot solution, service levels, it service levels, tangible results, distributed systems, automation streamlines, it management
    
Kaseya
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