service level

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Published By: HP     Published Date: Nov 05, 2014
The old model of IT involved deploying more of everything just to keep up with demands. However, IT departments that are able to deliver solutions for business needs and support business goals have moved beyond managing siloed systems. Adopting a more efficient model of IT service and systems is the key to freeing IT to improve business operations. Reaching that level of efficiency through “do-it-yourself” efforts requires an immense amount of time and expense up front. What if someone has already pre-engineered, pre-tested, and optimized a perfect solution for your IT needs? See the difference a converged system can make. Download this whitepaper now.
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frost and sullivan, business value, it optimization, converged systems, it organization, virtualization, application availability, data center, it management, infrastructure, cloud computing
    
HP
Published By: CA Technologies     Published Date: Feb 13, 2015
For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to ensure their service desk fully supports operational efficiency, optimal service levels and business growth.
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service desk, customer service, msp business, service providers
    
CA Technologies
Published By: CA Technologies     Published Date: Feb 13, 2015
Over the past 15 years, we’ve seen generations of service management platforms come and go—but many critical limitations persist. Consequently, IT organizations, and the businesses they serve, suffer from a lack of agility, poor service levels and high costs. This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.
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service desk, management platforms, it organizations, limitations, solutions addresses, poor service levels
    
CA Technologies
Published By: Blue Coat     Published Date: Feb 04, 2016
As more and more organizations adopt cloud services, it’s essential to maintain a consistent level of security to protect data. There is no silver bullet. But there are some basic cloud security components. Find out now!
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Blue Coat
Published By: OpenText     Published Date: Sep 27, 2017
Many companies today are looking for ways to improve their aftermarket service and support processes, as this is a key way to help improve customer satisfaction levels. Ensuring that field service teams have access to a complete digital representation of a product or piece of equipment can significantly improve the uptime and ongoing maintenance of serviceable products.
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opentext, manufacturing, serviceable products, digital
    
OpenText
Published By: Genesys     Published Date: Feb 12, 2019
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact centre solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations The benefits of utilising a platform built on microservices architecture How to take your business to the next level with a built to scale cloud contact centre platform
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Genesys
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Built on Amazon Web Services, Deltek’s powerful ERP software delivers an enterprise level of service and collaboration. Our best-in class ERP solution maximizes end user productivity through industry and role specific functionality, while providing unparalleled speed, scalability, flexibility, security and agility for advanced performance. Deltek can help your firm better serve clients and increase profitability.
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deltek, roi, professional, services, firm, web, amazon
    
WorkBook from Deltek
Published By: UPS     Published Date: Aug 22, 2018
The world is changing, and so are we. The e-commerce revolution continues to disrupt how goods and services are bought and sold, creating new demands and opportunities for our global logistics network. We’re making bold investments in advanced technologies to keep pace with this change, taking our integrated network to new levels of efficiency that translate into tangible sustainability benefits.ups.com/sustainability
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healthcare supply chain, specimen logistics, digital supply newtork, dsn, ups
    
UPS
Published By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
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north face, online, customer, products, engagement, professional
    
LogMeIn
Published By: Oracle     Published Date: Oct 20, 2017
In this white paper, IDC discusses the inherent difficulties associated with traditional backup schemes and the changing dynamics of data protection strategies. We examine Oracle's Zero Data Loss Recovery Appliance (ZDLRA) and the role it can play in providing significantly improved service levels for all types of Oracle databases.
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Oracle
Published By: Solidcore     Published Date: Jan 07, 2008
It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability.  Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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control change, change management, high availability, change control, sla, service level, solidcore, infrastructure, itil, business continuity, service management
    
Solidcore
Published By: SAP Inc.     Published Date: Jun 16, 2009
This white paper introduces operational strategies and trends in ERP that drive the consideration of an Enterprise Services Architecture (ESA). You will be able to assess whether ESA can help your organization deliver operational excellence and realize new levels of innovation.
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sap, erp, soa, enterprise services architecture, esa, operational excellence, enterprise resource planning, enterprise applications, data management, service oriented architecture, international computing
    
SAP Inc.
Published By: SAP Inc.     Published Date: Jul 28, 2009
Learn how core corporate processes can help your company meet financial objectives and mitigate risk in troubled economic times.
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sap, lean, lean enterprise, three-tierd, operations, lehman, costs, operations, shared services level, corporate level, division level, leadership, crisis management, corporate strategy, enterprise visibility, enterprise applications, governance, united pipe, benchmark, procurement
    
SAP Inc.
Published By: Oracle     Published Date: Apr 03, 2012
Learn how you can transform your business, budgets, and service levels with Oracle Database 11g Release 2
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grid computing, oracle, database applications, enterprise applications, infrastructure
    
Oracle
Published By: ProfitBricks     Published Date: Apr 01, 2013
The value of conventional on-premises servers is eroding. As with all decay, it starts slowly and declines steadily. Bits and pieces of the physical server market are peeling off as businesses turn away from conventional data center and IT closet deployments in favor of cloud-based infrastructure-as-a-service (IaaS). And there’s no shortage of IaaS; hosting and service-provider companies are flooding the market with low-cost access to hosted servers. The challenge for adopting businesses is leveraging hosted assets that guarantee data security and integrity with fine-grained levels of adjustable capacity, high performance and price predictability.
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iaas, solution, cloud-based
    
ProfitBricks
Published By: Dell EMC     Published Date: Jun 29, 2016
IDC believes that EMC Isilon is indeed an easy to operate, highly scalable and efficient Enterprise Data Lake Platform. IDC validated that a shared storage model based on the Data Lake can in fact provide enterprise-grade service-levels while performing better than dedicated commodity off-the-shelf storage for Hadoop workloads.
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storage, data, enterprise, best practices, platform, network attached storage, storage area networks, storage management
    
Dell EMC
Published By: Cherwell Software     Published Date: Jun 29, 2015
This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.
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service catalogue, service level agreement, service catalog template, operational service agreements, continual service improvement, best practices, information management, itil, productivity, project management, service management
    
Cherwell Software
Published By: AT&T     Published Date: Jul 28, 2015
Download this white paper to learn how AT&T DDoS Defense with KONA Site Defender service can extend protection from origin servers to edge servers for a comprehensive, multi-level approach to security.
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at&t, ddos, ddos attack, kona site defender, origin services, security, cybersecurity, hackers
    
AT&T
Published By: Comcast Business     Published Date: Nov 04, 2016
Technology has provided its share of pros and cons for the financial services industry. On one hand, it has created a level of transparency between customers and their financial health, giving them access to their account information and enabling them to apply for loans, transfer funds, pay bills and withdraw funds with the click of a mouse or the push of a few buttons. On the other hand, it has changed consumers’ expectations regarding banking as a whole, expecting a level of service other online sites provide, such as immediate customer assistance and problem resolution.
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Comcast Business
Published By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Moxie     Published Date: Feb 06, 2019
Download this report for an in-depth analysis of trends in customer experience management strategies for financial services companies. The study was developed using independent research and survey responses from 100 senior-level leaders across marketing, customer experience management, analytics, digital strategy, and innovation roles. After identifying key market stressors, the report analyzes the five key drivers of successful customer engagement: Customer Understanding, Prioritization, Design, Measurement, and Culture.
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customer engagement, customer experience, customer service
    
Moxie
Published By: Red Hat     Published Date: Jun 26, 2019
Everything changes. We are in a period of significant shifts in companies—even entire industries—demonstrated in rankings, like the Fortune Global 500. For the last century, these periods of volatility have been driven by a combination of technological change and capital expansion.1 There is obvious competition between direct, traditional market segments, but digital disruption also opens up the ability to compete and gain revenue in new areas. For example, a movie streaming service like Netflix also launches a community around the software it created to run its services, or an online retailer like Amazon also innovates with public cloud management. Innovation requires more than a slick customer user interface (UI). There has to be a foundation of technology, processes, and culture that allow an organization to be flexible, to build on its existing knowledge, and to incorporate new ideas. At a strategic level, today’s software is expected to deliver on a multitude of new and different
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Red Hat
Published By: Dell Software     Published Date: Feb 19, 2014
In an ever-changing world, DBAs are managing more complex, business-critical systems. With demands of high performance and around-the-clock uptime, how can they keep providing maximum service levels? Advanced performance management is the answer. Learn more – read this Dell Software white paper.
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oracle performance, dbas, database management, database performance, advanced performance, maximum service levels, software, database development, data protection
    
Dell Software
Published By: Epicor     Published Date: Aug 03, 2012
As the saying goes, what you can't measure, you can't manage. You may understand the importance of Key Performance Indicators (KPIs), but how do you measure them?
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gross margin, epicor, sales per employee, inventory turns, service level, days sales outstanding, average collection period, days payables outstanding, average payables period, cash conversion cycle, inventory control, warehouse fulfillment, purchasing, sales, finance
    
Epicor
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