service delivery

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Published By: BMC Software     Published Date: May 16, 2011
Learn how you can combine the benefits of traditional IT management with the dynamic potential of cloud architectures in this white paper.
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bmc software, hybrid cloud delivery, cloud services management, bmc cloud lifecycle management, cloud service delivery, cloud resource management, service catalog establishment, hybrid cloud integration, cloud computing
    
BMC Software
Published By: HP     Published Date: May 10, 2011
This paper describes how a properly converged and shared IT infrastructure can improve the speed and reliability of service delivery while increasing IT efficiency and lowering associated costs.
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hp bladesystem matrix, converged infrastructure strategy, server virtualization, capacity management, bc/dr
    
HP
Published By: GoToMeeting     Published Date: Apr 04, 2011
This new Service Performance Insight explores why professional service organizations are increasingly relying on remote service delivery and collaboration tools to expand geographic reach, attract the best talent and increase satisfaction - all while reducing costs.
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citrix gotomeeting, collaboration, psos, citrix, gotomeeting, web conferencing, telecommuting, mobile workers, video conferencing
    
GoToMeeting
Published By: SAP     Published Date: Mar 24, 2011
Between May and June 2010 Aberdeen examined the experiences and intentations of more than 170 service and manufacturing enterprises in the use and selection of non-field based service delivery channels enterprises.
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multi-channel service delivery, service delivery, multi-channel framework, traffic management, application performance management, call center management, customer interaction service, customer relationship management, customer satisfaction, customer service, service oriented architecture
    
SAP
Published By: Cisco     Published Date: Mar 15, 2011
This whitepaper discusses how the Cisco Unified Computing System and Cisco Tidal Enterprise Orchestrator can help IT departments to control costs, improve efficiency, and speed service delivery to the business.
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cisco, run book automation, unified computing system, operations management, automated infrastructure platform, tidal enterprise orchestrator, infrastructure, interoperability, business process automation, cloud computing
    
Cisco
Published By: N-able     Published Date: Nov 23, 2010
IT Service Delivery: From Basic Automation through to Managed Services
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it automation, network monitoring, remote desktop, network management, msp, managed services software, productivity, service management, desktop management
    
N-able
Published By: Adobe     Published Date: Sep 28, 2010
This IDC Government Insights White Paper discusses government's new efforts to achieve its goals regarding service delivery to citizens, businesses, and other government agencies.
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adobe, government enterprise, service delivery, customer interaction, data sharing, intelligent application, business analytics, business process management, business intelligence, business management, business process automation, data integration, content delivery, data warehousing
    
Adobe
Published By: PitneyBowes     Published Date: Sep 22, 2010
Focus on your most critical, high-value mail while streamlining the delivery of lower-value mail. As a result, your mail management volumes stay more in line with your budget.
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pitney bowes precision mail services, simplified delivery, mailing services, postage, mail management, options, financial advisors, marketing, capital, benefits, technology
    
PitneyBowes
Published By: PitneyBowes     Published Date: Sep 22, 2010
Provide your business with pricing flexibility for fluctuating mail volumes.
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pitney bowes precision mail services, financial services, volume based pricing, mailing cost, postage, pitney bowes management services, pbms, mail delivery, credit, taxes, mortgage/real estate, options, financial advisors
    
PitneyBowes
Published By: CA Service Assurance     Published Date: Sep 16, 2010
CA Technologies Newsletter featuring Gartner Research. This publication, enhanced by Gartner research, reveals how to take a proactive IT approach which ensures visibility and control during the adoption of virtualization and cloud environments.
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apm, application performance, ca technologies, service delivery, application delivery, user experience, gartner, business services, application integration, application performance management, business integration, ebusiness, service management, cloud computing
    
CA Service Assurance
Published By: Citrix Online     Published Date: Aug 09, 2010
This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
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citrix, gotoassist, remote support, help desk, configuration, service delivery, return on investment, roi, mobile worker, performance measure, remote access, remote network management, test and measurement, mobile computing, mobile data systems, mobile workers, configuration management, service management
    
Citrix Online
Published By: Arcserve     Published Date: Jul 23, 2010
This white paper describes an approach that provides these performance metrics for specific IT stakeholders, all drawn from data collection and analytics that support a holistic, integrated approach to optimizing IT service delivery.
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ca technologies, performance metric, it service, monitoring, productivity, customer retention, service assurance, network performance, application performance management, business activity monitoring, business metrics, customer satisfaction, quality assurance
    
Arcserve
Published By: Zebra Technologies     Published Date: Mar 25, 2010
Mobile printing provides a series of quality improvements and timesaving benefits that are often overlooked in route automation, but can have a significant impact on the bottom line. This white paper will: • Describe uses for mobile printing in route accounting applications; •Provide return on investment calculation tools to measure the financial impact mobile printing can have; • Demonstrate how mobile printing processes can improve billing, distribution, and customer service operations; • Detail how on-demand thermal printing can reduce forms expenses; • Provide an overview of mobile printer and wireless communications options for route accounting systems. Read on to see how your route delivery and sales staff can make more stops and fewer errors each day by using mobile printing to support their work.
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zebra technologies, dsd, manufacturing, mobile printing, wireless printing
    
Zebra Technologies
Published By: Microsoft Dynamics CRM     Published Date: Mar 11, 2010
Covering All Points of Attack. As the availability of product and service information on the Internet grows, both the providers and receivers of service have larger networks through which to communicate, interact and transact.
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microsoft dynamic crm, service delivery, contact center, customer satisfaction, customer relationship management, call center management, call center software, customer interaction service, customer service
    
Microsoft Dynamics CRM
Published By: En Pointe Global Services     Published Date: Jan 25, 2010
So how do you make sure you will gain the benefits of outsourcing and avoid the pitfalls? We have done the research and drawn from our own experience to bring you.
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en pointe global services, outsourcing, help desk, it service delivery, single point of contact, spoc, roi, customer relationship management, customer satisfaction, customer service, it spending, return on investment, total cost of ownership, software outsourcing, customer experience management
    
En Pointe Global Services
Published By: BMC ESM     Published Date: Nov 05, 2009
This paper discusses the pressing need for IT modernization. It describes how a strong service assurance capability enabled by available BSM solutions can help you meet this need and deliver compelling business benefits. These benefits include greater IT staff efficiency, improved service delivery to the business, less risk, and lower costs.
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bmc esm, it modernization, business service management, consolidation, automation, configuration management database, business process automation, business process management, it spending, server virtualization, configuration management, database development, productivity
    
BMC ESM
Published By: IBM ILOG.     Published Date: Oct 26, 2009
Smarter State Government Processes in 2010 - Enabling Citizen-Centric Processes, Transforming Service Delivery and Reducing Costs with IBM WebSphere ILOG Business Rule Management System (BRMS) Technology
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ibm, ilog, business rule management systems, brms, websphere, government, tax, revenue management, system intergration, business management, business process automation, business process management, web sphere, application integration
    
IBM ILOG.
Published By: IBM     Published Date: Sep 10, 2009
In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton - an IT advisory firm that specializes in issues of IT-business alignment
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the new face of it service management, ibm, aligning business, neil ward-dutton, it architecture, integration, management, organisation and culture, soa, itsm, itil, application integration, business integration, business intelligence, business process management, productivity, project management
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
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netcool, ibm, idc, mobile service providers, fixed-line service providers, operational efficiencies, communications, media and entertainment, consolidate, operations management, automate, productivity, service delivery costs, standards-based, off-the-shelf, cost of ownership, service assurance, oss, ibm service management, business process automation
    
IBM
Published By: Altova     Published Date: Aug 21, 2009
The ability to offer customers business content in multiple formats, such as Web pages, email messages, Word documents, PDF documents, etc., is vital for meeting customers' needs and expectations in today's hyper-competitive Internet economy.
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xml, search engine, multiple format, multiple formats, customer service, content delivery, altova, software development, information management, records management, search and retrieval
    
Altova
Published By: OpSource     Published Date: Aug 21, 2009
SaaS is vastly different from traditional client-server software. Learn how to adapt a single instance, multi instance, or multi tenant application for effective SaaS delivery.
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saas, software as a service, saas delivery, software development, service management, opsource, web development, web services, web service security
    
OpSource
Published By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
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genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center, voip, service delivery optimization, lob, line-of-business, sla, service level agreement, backlog, websphere, backlog, workload distribution, iwd, customer interaction management
    
Genesys
Published By: ASG Software Solutions     Published Date: Jul 20, 2009
Managing service delivery in todayís complex and dynamic business environments demands new and different approaches from IT. The explosive growth and the rate of change of information has brought particularly daunting challenges for IT that have contributed to incredibly complex underlying infrastructures. To get a true picture of all of the components necessary to support an IT or Business Service, you must access and bring together data that resides in disparate data silos throughout the enterprise.
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization, application performance management, business activity monitoring, business intelligence, business management, business process automation, enterprise resource planning
    
ASG Software Solutions
Published By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard, it service delivery, cost cutting, change management, change request
    
Numara Software
Published By: Numara Software     Published Date: Jul 09, 2009
Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
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numara, it service management, service, footprints, it budgets, cost cutting, flexible, itil, service delivery, support costs, fast-to-implement, incidents, customer experience, workflow, service desk, tracking, change management, it management, service management
    
Numara Software
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