service delivery

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Published By: BMC Software     Published Date: Feb 12, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS. Please enjoy a video preview of this white paper here: http://www.bmc.com/videos/solution-videos/hybrid-it-white-paper.html To learn more please download the white paper now!
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itaas, saas, cloud, itsm, integrating itsm, itsm integration, itaas, saas integration, bmc, it management, knowledge management, enterprise applications, mobile computing, mobile workers, application integration, business intelligence, cloud computing
    
BMC Software
Published By: BMC Software     Published Date: Feb 12, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Please enjoy a video preview of this white paper here: http://www.bmc.com/videos/solution-videos/itsm-ema-white-paper.html Get the free white paper from Enterprise Management Associates.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, bmc, it management, knowledge management, enterprise applications, infrastructure, mobile computing, cloud computing
    
BMC Software
Published By: BMC Software     Published Date: Feb 12, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS.
Tags : 
itaas, saas, cloud, itsm, integrating itsm, itsm integration, itaas, saas integration, bmc, it management, knowledge management, enterprise applications, cloud computing, infrastructure
    
BMC Software
Published By: BMC Software     Published Date: Feb 12, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Get the free white paper from Enterprise Management Associates.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, bmc, it management, knowledge management, enterprise applications, application integration, business intelligence, data integration, cloud computing
    
BMC Software
Published By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
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social media, metrics, it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce, employee performance, service management, cloud computing, content management
    
Salesforce.com
Published By: Salesforce.com     Published Date: Feb 12, 2014
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect IT’s ability to meet an organization’s requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud? The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
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it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce, employee performance, service management, cloud computing, content management
    
Salesforce.com
Published By: IBM     Published Date: Feb 10, 2014
Working with BrightStar Partners, an Avnet Services company, and IBM, the PDZA team has developed a new analytics solution that combines real-time weather data with ticket sales and attendance information to help forecast visitor numbers much more accurately than ever before.
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ibm, brightstar, business analytics, software, ibm cognos business intelligence, data management, data warehousing, operational efficiency, customer service, insights, data delivery, marketing, customer analytics, mobile solutions, email, social media, software development, it management
    
IBM
Published By: BMC Software     Published Date: Jan 31, 2014
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations. Please download the whitepaper to learn more.
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, cloud-based, customer experience, consumerization, it management, knowledge management, enterprise applications
    
BMC Software
Published By: F5 Networks Inc     Published Date: Jan 21, 2014
Cloud computing and the "bring your own device" (BYOD) trend will impact the design of future datacenters and their supporting networks. To attain the kind of business agility that companies now demand, network infrastructure needs to provide the flexibility required by cloud application workloads and the changing traffic patterns fostered by BYOD. To make networks more agile, new approaches to network implementation need to be enabled. As these trends continue, application delivery controllers (ADCs) will be critical elements in the new network infrastructure. This Technology Spotlight examines these trends and the role that F5 Networks' integrated scalable platform plays in this strategic market.
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f5 networks, idc, cloud, cloud computing, bring your own device, byod, datacenter, network, network infrastructure, infrastructure, application workload, application delivery, application delivery controllers, adc, platform, platforms, traffic management, application integration, application performance management, data center
    
F5 Networks Inc
Published By: F5 Networks Inc     Published Date: Jan 21, 2014
Information technology is at a crucial turning point. Enterprise IT departments are under constant pressure to meet user and application demands, aware that cloud deployments offer an easier and faster alternative but often pinned down by legacy deployment models. The problem stems from the inability of those legacy models to adapt to meet expectations for rapid provisioning, continuous delivery, and consistent performance across multiple environments. Read this whitepaper to learn more about the evolution of application delivery and the services your enterprise can utilize to successfully manage the increased pressure on network and application infrastructure.
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f5 networks, f5 software, software defined application services, application services, application layer, application delivery, cloud, deployment, network infrastructure, software development, infrastructure, application performance management, service oriented architecture, cloud computing, data center
    
F5 Networks Inc
Published By: Red Hat     Published Date: Jan 09, 2014
A large enterprise data warehouse company used Red Hat® CloudForms to create a private cloud that includes automated provisioning and self-service for developers and testers. This let them build, test, and release new product versions faster. Find out how in this case study.
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red hat, cloudforms, data, data warehouse, enterprise cloud, cloud management, productivity, private cloud, service delivery, lifecycle management, data warehousing, cloud computing
    
Red Hat
Published By: Red Hat     Published Date: Jan 06, 2014
Looking to PaaS to accelerate application service delivery by automating and streamlining application development, deployment and scaling? PaaS offers many benefits and choosing the right PaaS is key to getting those benefits, so make sure you have considered everything. Get the PaaS Executive Checklist to learn PaaS key considerations.
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enterprise, paas, openshift, openshift online, red hat, openstack, open-source architect, infrastructure-as-a-service, cloud computing
    
Red Hat
Published By: VMTurbo     Published Date: Dec 09, 2013
Learn about a single compute service that will increase your productivity and decrease your costs while allowing Infrastructure-as-a-Service providers to quickly deploy and grow cloud services with confidence.
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vmturbo, compute service, vmware vcloud, director environments, reduce costs, productivity, delivery, infrastructure, cloud, cloud services, it spending, cloud computing
    
VMTurbo
Published By: IBM     Published Date: Dec 06, 2013
Data workloads are rapidly evolving and changing. Today's enterprises have many different types of applications, with different usage patterns, all constantly accessing data. As a result, data services need to be more robust and scalable. IBM PureApplication System and IBM PureData™ System for Transactions are designed to meet these needs. This paper shows how the latest technology and expertise built into these systems gives businesses an innovative approach to rapidly create and manage highly scalable data services, without the complexity of traditional approaches.
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ibm, ibm puredata system, ibm pureapplication system, data, data center, data management, applications, workloads, data services, scalable, scalability, availability, knowledge management, enterprise applications
    
IBM
Published By: VMware, Inc     Published Date: Dec 05, 2013
IT as a service (ITaaS) provides a unique opportunity for IT and line-of-business leaders to realign to transform business. Over the past decade, IT organizations have worked hard to reduce delivery time and costs through automation and commoditization. At the same time, line-of-business owners have demanded more and unique offerings to drive agility and competitive advantage. More recently, the result has been business owners working outside of IT to meet their needs. Now, enabled by cloud computing, ITaaS is catalyzing profound change in IT organizations and the processes companies follow to achieve business goals. Please download the white paper to learn more.
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itaas, delivery time, it automation, it commoditization, vmware, networking, it management, knowledge management, enterprise applications, data management
    
VMware, Inc
Published By: OpenText     Published Date: Nov 08, 2013
Professional services firm consolidates resources for integrated OpenText RightFax delivery via Microsoft Exchange and Konica Minolta MFPs
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voip, phone systems, voice over internet protocol, voice over ip
    
OpenText
Published By: Silver Peak     Published Date: Oct 28, 2013
Enterprises have long been battling the inherent performance limitations of Wide Area Networks (WANs) when delivering applications to remote offices. Caching emerged in the 1990’s as a potential way of addressing this problem, accelerating the performance of specific applications, such as web services, while reducing overall WAN traffic. While caching achieved reasonable success for a few short years, the market for these point products ultimately subsided as a result of several operational and functional limitations. Enterprises require an application acceleration solution that spans all types of traffic, one that is easy to manage, and 100% data coherency when supporting business-critical applications. This white paper will address these issues and offer a solution that addresses these enterprise requirements. The result is a complete solution for improved application delivery across a distributed enterprise environment.
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silver peak, network memory, application caching, wan, caching, networking
    
Silver Peak
Published By: IBM     Published Date: Oct 22, 2013
The Forrester Total Economic Impact Study on Service Virtualization measures the return on investment and business impact of service virtualization and automated integration testing.
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ibm, economic impact, rational service virtualization, test automation solutions, tei framework, tei methodology, sandhata technologies, on-time delivery, improve quality, improve productivity, roi, application integration, business intelligence, server virtualization, software testing, service management
    
IBM
Published By: Salesforce.com     Published Date: Sep 20, 2013
In 2013 Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
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salesforce, crm, crm solutions, research, best practices, ces, technology, knowledge management, data management
    
Salesforce.com
Published By: F5 Networks Inc     Published Date: Aug 13, 2013
While the promises of reduced costs and greater flexibility are driving companies to the cloud, these benefits can be negated by new management and processes which are often manual and disconnected from existing systems. This white paper explores strategies that enables IT departments to embrace the shift to being a services-based organization without relinquishing the control necessary to ensure the security, performance, and reliable delivery of applications.
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cloud, security, performance, reliable delivery, networking, data management, application performance management, cloud computing, infrastructure
    
F5 Networks Inc
Published By: StrikeIron     Published Date: Aug 01, 2013
For internal and external applications, Web API’s provide flexibility and unlock the value of your data and software. However, ongoing API development, deployment and delivery require extensive domain knowledge in operating an enterprise-class infrastructure. Without this expertise, scalability, reliability, and security are compromised.
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cloud computing, colocation and web hosting, web service security, soap web development, web services, web service security, xml, mobile computing, mobile data system, wireless application software, content integration, application integration, content delivery, edi, networking
    
StrikeIron
Published By: Riverbed     Published Date: Jul 17, 2013
Enterprises are rapidly adopting virtualization for dynamic service delivery and service management agility. IT challenges already exist in virtual environments and will only be exacerbated with the higher adoption of virtualization. The ability to proactively monitor traffic within these environments is critical for enabling predictable and reliable delivery of applications and for troubleshooting diverse IT infrastructures. Read this white paper to learn more.
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traffic, virtualization, it infrastructures, bandwidth management, infrastructure, local area networking, monitoring, network architecture, network management, network performance, network performance management
    
Riverbed
Published By: BMC Software     Published Date: Jun 25, 2013
Enterprise users today are busier than ever and have grown accustomed to convenience and simplicity when they use technology in their personal lives. To stay productive at work, they demand faster, easier access to IT services, no matter where they are. BMC Software is meeting the changing demands of service delivery with a new approach to IT self-service. MyIT lets you give them everything they need — all from one simple, intuitive app. Imagine a world where users help themselves and you spent less time on trouble tickets and more time on strategic IT initiatives. No need to imagine, this world exists. Try MyIT today!
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enterprise, technology, it services, self-service, technology, software, strategy, it management, knowledge management, enterprise applications
    
BMC Software
Published By: Silver Peak     Published Date: Jun 24, 2013
Background and Goals of the 2013 Application and Service Delivery Handbook Throughout the 2013 Application and Service Deliver Handbook, the phrase ensuring acceptable application and service deliver will refer to ensuring that the applications and services that an enterprise uses: Can be effectively managed Exhibit acceptable performance Incorporate appropriate levels of security Are cost effective
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application, service delivery, cost effective, security, technology, encryption, supporting chatty protocols, transmitting files, cloud computing, networking, storage
    
Silver Peak
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