real time speech analytics

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Published By: IBM APAC     Published Date: Nov 22, 2017
A user initiates the call and selects the source language, such as Spanish. (In this example, assume that the target language is set to English.) As the user is talking to the support representative, the audio is converted to text using the Speech to Text service. Then using Language Translator, the text is translated to English. English language text is then sent to the Text to Speech service as input. The output audio message is what the support representative hears. All of this happens in near real time. The text from Speech to Text and the Language Translator service also can be stored in a database for analytics. The same process is repeated in reverse for the audio message sent by support personnel.
Tags : 
source, language, english, spanish, speech to text, database, analytics, audio message, support
    
IBM APAC
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
In a contact center environment, real-time analytics provide the live information needed to respond to difficult situations before a customer, a sale, or an opportunity is lost. Scott Bakken and David Patchen from MainTrax and Brandon Rowe from Interactive Intelligence discuss how real-time analytics help your business operate at optimal levels and experience increased growth and reduced costs.
Tags : 
interactive intelligence, real time speech analytics, contact centers, data centers, real time analytics, productivity, revenue, retention rates, speech analytics, real time applications, it management, business analytics, call center management, call center software, customer service, analytical applications, telecom, data center
    
Interactive Intelligence
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