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Published By: IBM     Published Date: Apr 06, 2015
Mobile capture is quickly becoming an important differentiator for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board.Discover the top 10 questions to ask before you make your investment in mobile capture.
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mobile capture, customer service, ibm, banking, insurance, healthcare, government, it management, knowledge management
    
IBM
Published By: IBM     Published Date: Apr 04, 2016
CASBs provide CISOs with a critical control point for cloud service visibility, security and compliance. Use Gartner CASB frameworks to support continuous cloud service discovery, adaptive access, verification, protection and the prioritization of CASB evaluation criteria.
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ibm, gartner, cloud, cloud security, casb, ciso, security, cloud computing
    
IBM
Published By: IBM     Published Date: Jul 15, 2016
"According to the 2016 State of Endpoint Security Survey released by the SANS™ Institute 44% of respondents report that one or more of their endpoints have been breached in the past 24 months. - Desktops, laptops and servers are the most compromised endpoints - Login and access credentials are the most commonly exfiltrated information - 55% of respondents spend 3 or more hours per compromised endpoint - Over 70% of respondents find it difficult or impossible to determine when an incident is fully remediated These statistics encompass a wide set of industries, from financial services to education. So while each network is uniquely built to support your particular business, none is immune from being breached."
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best practices, security, technology, next gen, business analytics, business intelligence, business management
    
IBM
Published By: IBM     Published Date: Aug 08, 2016
In this solution brief, you'll learn how IBM Integration Bus enables you to: - Eliminate the need for point-to-point connectivity - Connect across an array of packaged applications and web services - Route and transform data in virtually any format so you can read, interpret and convert multiple data formats - Expose and extend back-end systems to mobile devices
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ibm, middleware, api economy, ibm integration bus, business agility, enterprise applications
    
IBM
Published By: IBM     Published Date: Sep 30, 2016
"According to the 2016 State of Endpoint Security Survey released by the SANS™ Institute 44% of respondents report that one or more of their endpoints have been breached in the past 24 months. - Desktops, laptops and servers are the most compromised endpoints - Login and access credentials are the most commonly exfiltrated information - 55% of respondents spend 3 or more hours per compromised endpoint - Over 70% of respondents find it difficult or impossible to determine when an incident is fully remediated These statistics encompass a wide set of industries, from financial services to education. So while each network is uniquely built to support your particular business, none is immune from being breached."
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ibm, security, big fix, endpoint security, sans report, network security, networking, enterprise applications
    
IBM
Published By: IBM     Published Date: Oct 27, 2016
A unique point-of-view prepared by IBM Digital Foundation services on how we can help improve application and system performance while reducing costs
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ibm, leadership, ibm digital foundation, innovation, system performance, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Nov 17, 2016
In this solution brief, you'll learn how IBM Integration Bus enables you to: - Eliminate the need for point-to-point connectivity - Connect across an array of packaged applications and web services - Route and transform data in virtually any format so you can read, interpret and convert multiple data formats - Expose and extend back-end systems to mobile devices
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ibm, middleware, api economy, ibm integration bus, business agility, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Jan 09, 2017
According to the 2016 State of Endpoint Security Survey released by the SANS™ Institute 44% of respondents report that one or more of their endpoints have been breached in the past 24 months. - Desktops, laptops and servers are the most compromised endpoints - Login and access credentials are the most commonly exfiltrated information - 55% of respondents spend 3 or more hours per compromised endpoint - Over 70% of respondents find it difficult or impossible to determine when an incident is fully remediated These statistics encompass a wide set of industries, from financial services to education. So while each network is uniquely built to support your particular business, none is immune from being breached."
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ibm, security, big fix, endpoint security, sans report, network security, enterprise applications
    
IBM
Published By: IBM APAC     Published Date: Jun 21, 2019
Understanding cloud environments and making decisions about multiloucd management can be complex. Questions arise, such as how organizations need to change in this multicloud world. Working with enterprise customers, IBM has identified ten key pain points and related best practices that help organizations successfully navigate these transformations. This covers the following key pain points: • Cost transparency and visibility • Dynamic, up-to-date Catalog • IT to operate in two, connected models • Standardized consumption • Aggregated services for added value • Integration remains a necessity • Control without obstruction • Challenges of user management • Primary consumption: Machine-to-machine purchase • Internal and external IT role changes
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IBM APAC
Published By: IBM ILOG.     Published Date: Jul 14, 2009
Increase success at point-of-contact with more frequent and focused cross-sell and upsell improve customer and partner satisfaction with better service and support. Increase revenue, profitability and wallet-share through greater acceptance. Improve auditability with consolidation of siloed and divisional approaches. Learn more today!
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ibm, ilog brms, objective, organization, automate, experience, interaction, companys best sales customer service, purchasing, customers, solution, application, support, profitablity, enterprise applications, business process management, customer relationship management, customer service
    
IBM ILOG.
Published By: IBM UK&Ireland     Published Date: Nov 14, 2017
The key to order management success is to recognize that the product alone is no longer what is being sold, but the entire purchase experience from the point of view of the customer. Each retail task is a challenge that brings the customer and their needs to the center of the conversation. With the help of IBM Order Management and Watson Order Optimizer, your company can address the key challenges of optimizing inventory and minimizing cost-to-serve while delivering omni-channel services that satisfy your customers.
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success management, optimization, watson order optimizer, customer success, omni channel, ibm
    
IBM UK&Ireland
Published By: Illusive Networks     Published Date: Apr 10, 2019
APTs can be particularly harmful to financial service organizations, raising the need for early detection of malicious intruders. This white paper describes three use cases that illustrate how Illusive’s technology provides a nimble, easy-to-manage solution that guards the integrity of SWIFT services, defends legacy, custom, or “untouchable” applications and systems, and helps manage cyber risk during periods of disruptive business change.
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cyber security, deception technology, endpoint security, cyber security, threat management, threat protection, illusive networks, endpoint protection, lateral movement, financial services, advanced threat protection, apt, targeted attacks, network security, enterprise security
    
Illusive Networks
Published By: Infosys     Published Date: May 21, 2018
A major telecoms client was struggling with time to market. Keen to launch a new youth brand, it had a number of innovative value-added digital services it wanted to offer; but it was taking a long time to implement them. Launching a new brand meant a 12-15 month cycle, which was unacceptable. The reason was that, whenever anyone wanted to launch a new product or feature, they had to work on both the back-end and the front-end and then integrate it with the front end applications to make it work. This was so time-consuming and difficult that we were appointed to introduce a micro services layer in between, which would shorten development timescales.
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market, brand, launch, digital, services, client
    
Infosys
Published By: Ingenico     Published Date: May 02, 2018
The time of mobile point of sale (mPOS) has arrived. While the mission to adopt EMV has dominated the payments industry over the past few years, many hotels, resorts and casinos are now focusing their efforts on rapid planning and implementation of mPOS strategies. A number of emerging trends are driving this new focus, including an emphasis on enhancing guest experiences and building brand loyalty by leveraging digital and mobile technologies. Innovative hotels, resorts and casinos are using these solutions to create entirely new guest experiences that improve service speed and convenience while creating distinct competitive advantages. mPOS is increasingly becoming a key part of the picture, providing unique opportunities to improve guest service quality and engagement, create new efficiencies and cost savings, and strengthen their brand. This eBook will provide an overview of those opportunities, some key trends in the hotel & lodging industry, and guide you through the key requirem
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Ingenico
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
Insurers are renewing their focus on top line growth-seeking ways to increase premium volumes while at the same time improving profitability. Properly interacting with customers creates revenue on all ends. Read on to learn about key user interaction
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integrated content, communications, key business issues, points of contact, upselling, account management, client services, knowledge management, enterprise applications
    
Interactive Intelligence
Published By: K2     Published Date: Jan 07, 2016
User adoption has always been something of an issue. Despite having ready access to SharePoint, many users cling to their file-shares, or more recently, adopt other ways of collaborating and sharing documents via web-based services. A third of the organizations surveyed feel that their SharePoint project has struggled to meet their original expectations, and a further 26% feel progress has stalled. Is this because of poor training and governance, restricted functionality of SharePoint, or simply the inevitable result of being the first ECM system to move beyond the safer boundaries of compliance-based aoperations? As we will see in this report, it is likely to be a combination of all of these.
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aiim, microsoft sharepoint, user adoption, enterprise content management, networking, security, it management, wireless, knowledge management
    
K2
Published By: Kustomer     Published Date: Aug 27, 2019
UNTUCKit wanted to ensure their stellar shopping experience was supported across every customer touchpoint, especially support. But the growing UNTUCKit team was spread across multiple platforms, without visibility into customer history or lifetime value. Learn how Kustomer enabled them to deliver exceptional service while increasing agent efficiency by 25%.
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retail customer service”, “retail customer support”, “retail customer experience”, “customer support”, “customer service”, “customer experience”, “conversational commerce”, “agent efficiency”, “agent productivity”, “first call resolution”, “customer relationships”
    
Kustomer
Published By: Lenovo     Published Date: Aug 31, 2018
? Smarter and more efficient workplaces are becoming a norm as these spaces enhance productivity, collaboration, and efficiency. Lenovo offers the best-in-class solutions to make the organizational workplace efficiency a reality. Starting from endpoint devices which enable workspace optimization to IT automation services, we bridge the gap between user requirements and IT deployments.
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Lenovo
Published By: Lenovo     Published Date: Sep 10, 2018
Smarter and more efficient workplaces are becoming a norm as these spaces enhance productivity, collaboration, and efficiency. Lenovo offers the best-in-class solutions to make the organizational workplace efficiency a reality. Starting from endpoint devices which enable workspace optimization to IT automation services, we bridge the gap between user requirements and IT deployments.
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Lenovo
Published By: Lenovo     Published Date: Sep 27, 2018
Smarter and more efficient workplaces are becoming a norm as these spaces enhance productivity, collaboration, and efficiency. Lenovo offers the best-in-class solutions to make the organizational workplace efficiency a reality. Starting from endpoint devices which enable workspace optimization to IT automation services, we bridge the gap between user requirements and IT deployments.
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Lenovo
Published By: Lenovo     Published Date: Sep 11, 2018
Smarter and more efficient workplaces are becoming a norm as these spaces enhance productivity, collaboration, and efficiency. Lenovo offers the best-in-class solutions to make the organizational workplace efficiency a reality. Starting from endpoint devices which enable workspace optimization to IT automation services, we bridge the gap between user requirements and IT deployments.
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Lenovo
Published By: Lenovo     Published Date: Sep 12, 2018
Smarter and more efficient workplaces are becoming a norm as these spaces enhance productivity, collaboration, and efficiency. Lenovo offers the best-in-class solutions to make the organizational workplace efficiency a reality. Starting from endpoint devices which enable workspace optimization to IT automation services, we bridge the gap between user requirements and IT deployments.
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Lenovo
Published By: Lexmark     Published Date: May 28, 2014
A Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.
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point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
Lexmark
Published By: Lexmark     Published Date: May 28, 2014
Part 2 of a Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.
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point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
Lexmark
Published By: Lexmark     Published Date: May 28, 2014
A UBM Techweb white paper on how point-of-service employees are vital for nurturing existing customers and bringing in new ones.
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pos, lexmark, mps, point-of-service, customer relationship management, workforce management, web service management
    
Lexmark
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