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Published By: Metalogix     Published Date: Oct 16, 2013
Microsoft SharePoint sites can play a critical role in just about every business workflow.Originally embraced to streamline internal employee collaboration, today SharePointsystems support customer-facing services and enable information sharing with partners.
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metalogix, ebook, microsoft sharepoint, microsoft sharepoint collaboration, governance and compliance, configurations, software development, it management
    
Metalogix
Published By: Lenovo     Published Date: Sep 10, 2018
Smarter and more efficient workplaces are becoming a norm as these spaces enhance productivity, collaboration, and efficiency. Lenovo offers the best-in-class solutions to make the organizational workplace efficiency a reality. Starting from endpoint devices which enable workspace optimization to IT automation services, we bridge the gap between user requirements and IT deployments.
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Lenovo
Published By: Lenovo     Published Date: Sep 12, 2018
Smarter and more efficient workplaces are becoming a norm as these spaces enhance productivity, collaboration, and efficiency. Lenovo offers the best-in-class solutions to make the organizational workplace efficiency a reality. Starting from endpoint devices which enable workspace optimization to IT automation services, we bridge the gap between user requirements and IT deployments.
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Lenovo
Published By: IBM     Published Date: Apr 06, 2015
Mobile capture is quickly becoming an important differentiator for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board.Discover the top 10 questions to ask before you make your investment in mobile capture.
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mobile capture, customer service, ibm, banking, insurance, healthcare, government, it management
    
IBM
Published By: SPSS     Published Date: Jun 30, 2009
Read how Cabelcom recognized the key to tackling churn and was able to identify the point at which customers become dissatisfied with their service.
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spss, cablecom, customer retention, crm, churn rate, reduce churn, predictive analytics, statistics
    
SPSS
Published By: SPSS, Inc.     Published Date: Mar 31, 2009
Read how Cabelcom recognized the key to tackling churn and was able to identify the point at which customers become dissatisfied with their service.
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spss, cablecom, customer retention, crm, churn rate, reduce churn, predictive analytics, statistics
    
SPSS, Inc.
Published By: MatchPoint     Published Date: Oct 20, 2009
Executives use MatchPoint because they want to transition from the workforce into business ownership. MatchPoint Network offers it's complimentary services of providing expert guidance through the process of finding the right franchise business for you. Owning their own business allows executives to make their own choices and stay in control of their own future.
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matchpoint, business franchise, roi, investment, franchise, small business, consulting
    
MatchPoint
Published By: LifeSize, a division of Logitech     Published Date: Jul 07, 2014
Meet-me services like Blue Jeans® and Zoom® support only one model: a prescheduled, “meet-me” conference with long, numerical dial strings and access codes. They don’t offer a “connected experience.” You have to separately manage and integrate video systems, resulting in an inferior, disjointed user experience that is more challenging to manage. Meet-me models can’t match Lifesize. Everything else is a group meeting to which participants call in and wait for everyone else. There’s no directory dialing, no point-to-point calling, no presence status and no call escalation. The only thing consistent about meet-me services is that they copy the cumbersome user experience of the audio conferencing model—dial, enter code, enter ID, wait … Download now to learn why Lifesize Cloud is the ONLY solution you need!
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lifesize, cloud, video, connected experience, video systems, meet-me model, software development, wireless
    
LifeSize, a division of Logitech
Published By: Riverbed     Published Date: Jan 28, 2014
The purpose of this book is to introduce you to common network performance management (NPM) issues and give you a new way of looking at solving them. This perspective allows you to see your network from your users’ point of view, namely, the services and applications they use and their experience with them. Of course, you can still get down to the other flow and packet levels, but macro-level visibility is a key differentiator in your ability to monitor and troubleshoot network performance efficiently.
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application performance management, application performance monitoring, big data apm, network performance management, network performance monitoring, network performance troubleshooting, networking, it management
    
Riverbed
Published By: Nativeflow     Published Date: Feb 25, 2014
Are your company’s employees using Sharepoint, Dropbox for Business or other enterprise cloud file-sharing services? Do your users want to use standard market aps to view and edit shared files on the go? Are you concerned about preventing enterprise data leakage from mobile devices? Download the datasheet to learn about approaches that address these challenges so that your enterprise can use these services while ensuring enterprise data is protected.
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enterprise file-sharing, mobile devices, sharepoint, dropbox, cloud file-sharing, standard market app, datasheet, file leakage
    
Nativeflow
Published By: VMware     Published Date: Feb 24, 2017
IT organizations are largely siloed between the desktop and mobile management worlds. IT has addressed management of mobile devices with modern enterprise mobility management (EMM) solutions. However, Windows desktops have been managed separately using older PC lifecycle management (PCLM) technologies, which have fallen short of basic IT and end user expectations of today’s evolved, mobile-cloud workforce. The VMware AirWatch® Unified Endpoint Management (UEM) solution is a single, platform-independent approach for managing every device and every operating system across any organizational use case. The solution combines traditional client management requirements with modern EMM efficiencies enabling IT to deliver OS policies, patches, and apps over-the-air. Cloud-first management with instant push technologies and self-service capabilities ensure lower cost management, better security, and peak user experience regardless of the device being used to access the corporate environment.
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VMware
Published By: Marketo     Published Date: Feb 07, 2017
Read this complimentary copy of the SiriusView: Marketing Automation Platforms 2017 and learn more about Marketo’s key differentiators including its native multi-channel experience, live event management, and content recommendation functionalities. Marketo's powerful marketing automation capabilities and seamless CRM integrations are complemented by our LaunchPoint ecosystem featuring over 500 technology and service providers that offer best-of-breed solutions for today’s marketers. The full report includes: Market evaluation and analysis of 9 marketing automation platform vendors Insights for selecting a vendor based on your organization's requirements Opportunities and challenges faced when deploying marketing automation platforms Download the report to learn about these topics and more.
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marketo, mult-channel, native, live event management, content, marketing automation, launchpoint
    
Marketo
Published By: Marketo     Published Date: Feb 07, 2017
Read this complimentary copy of the Gartner Magic Quadrant for CRM Lead Management, and find out why Marketo was named a leader based on lead management functionality, thriving partner ecosystem, and roadmap. Marketo's easy and powerful lead management capabilities and seamless CRM integrations are complemented by our LaunchPoint ecosystem featuring over 400 technology and service providers that offer best-of-breed solutions for today’s marketers. The full report includes: Market evaluation and analysis of 17 CRM lead management vendors Insights for selecting a vendor based on your organization's requirements Opportunities and challenges faced when deploying lead management systems Download the report to learn about these topics and more.
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gartner, crm lead management, marketo, crm, launchpoint, vendor selection
    
Marketo
Published By: Oracle     Published Date: Apr 05, 2013
Competition is fierce in today's economy and customers know this. They can easily search the Internet to find companies that sell similar products or services at competitive prices. That's why organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life.
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customer experience, internet, leverages, oracle
    
Oracle
Published By: Oracle     Published Date: Apr 05, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.
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contact center, oracle, call center, touch point methodology, face to face, contact center agents
    
Oracle
Published By: Blue Jeans Network     Published Date: Oct 17, 2013
Download this white paper to learn why businesses seeking a competitive edge should deploy video conferencing and the pain points associated with today's video conferencing deployments and how they can be moved to the cloud. You'll also discover how the Blue Jeans cloud video conferencing service is addressing these challenges to make successful video conferencing a reality for businesses of all sizes.
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video collaboration, pervasive video, video conferencing, mobility, cloud based video conferencing, collaboration
    
Blue Jeans Network
Published By: AlienVault     Published Date: Oct 20, 2017
This 2017 Spotlight report reveals the latest data points and trends in how organizations are leveraging Managed Security Services Providers (MSSPs) to augment, or in some cases completely outsource their security programs. You'll learn about key findings including: The predominant driver for organizations to consider managed security services The most critical capabilities organizations look for in MSSPs The most requested security services offered by MSSPs Key benefits respondents have achieved by partnering with an MSSP Whether you are evaluating using an MSSP, or are an MSSP yourself, download this report to gain valuable insights into how MSSPs are helping their clients improve their security posture.
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AlienVault
Published By: Crownpeak     Published Date: Mar 05, 2015
The cloud market is moving forward as reflected in both the evolving perspectives voiced by IT decision-makers and by the business success of cloud service providers. On perspectives, Stratecast’s recurring annual surveys reveal that public cloud adoption has now reached a much-awaited tipping point with a percentage of the 2014 survey respondents stating that they currently use public cloud Infrastructure as a Service (IaaS), and another percentage stating they will too within the next months. On cloud service providers, the business results of Amazon Web Services (AWS), now in its eighth year and still rapidly growing, make a similar statement. This report describes how AWS is breaking the “cloud not secure enough” adoption barrier and, in the process, injecting innovation into the competitive dynamics of the security market.
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cloud security, crownpeak, security market, competitive dynamics, security, it management, data center
    
Crownpeak
Published By: Gold Lasso     Published Date: Oct 02, 2007
Many email marketers look for the lowest price point and equate that to the best value, but the lowest cost may not be the best value. Understanding how Email Service Providers determine price and what features you're paying for is an important part of being a successful email marketer.
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marketing, email marketing, vendors, esp, esps, marketing solutions, vendor selection, gold lasso
    
Gold Lasso
Published By: HP     Published Date: Jul 08, 2009
Data deduplication technology represents one of the most significant storage enhancements in recent years, promising to reshape future data protection and disaster recovery solutions. Data deduplication offers the ability to store more on a given amount of storage and replicate data using lower bandwidth links at a significantly reduced cost. This white paper explains how deduplication technologies work in practice, the pros and cons of each approach, and when to choose a particular type.
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data, data deduplication, data dedupe, disaster recovery, data protection, storage, bandwidth, virtual library system
    
HP
Published By: IBM     Published Date: Feb 08, 2008
Point of service is the key to every retail operation. But with e-mail marketing, in-store/self-service kiosks and more, the definition of point of service is changing. These changes create a unique opportunity to utilize advanced technologies to improve the customer experience. The IBM Retail Environment for SUSE LINUX (IRES) is designed to help retailers do just this -- while generating higher profits.
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pos, point of service, tco, marketing, customer experience, increase sales, profitability, retail
    
IBM
Published By: IBM     Published Date: Jun 11, 2008
According to Selfserviceworld.com, 50 percent of consumers prefer to use credit cards at self-checkout counters. As credit card usage continues to rise, it's beneficial for retailers to consider non-cash methods of payment. Download the white paper and see how self-checkout solutions from IBM can help increase sales and improve customer satisfaction.
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checkout, retail, point of sale, pos, customer service, ibm, mmdg, customer satisfaction
    
IBM
Published By: Quocirca     Published Date: Dec 04, 2006
Service Oriented Architectures (SOAs) will provide greater flexibility for those utilizing them, but will also bring greater issues for data and functional connectivity.  This paper contrasts and compares the capabilities of a point-to-point and an enterprise service bus approach.
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soa, connectivity, service-oriented architecture, service oriented architecture, data management, enterprise, quocirca, it management
    
Quocirca
Published By: Trapeze Networks     Published Date: Apr 16, 2007
This analyst report written by Stan Schatt, VP & Research Director, Networking at ABI Research  helps you decipher the WLAN security alphabet soup, understand architectural approaches to WLAN security, upcoming standards for roaming, load balancing and management frame encryption, and key security requirements that you should consider for you next WLAN deployment.
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wi-fi, wireless, wlan, remote technologies, roaming, encryption, access point, service set identification
    
Trapeze Networks
Published By: Gold Lasso     Published Date: Oct 02, 2007
Many email marketers look for the lowest price point and equate that to the best value, but the lowest cost may not be the best value. Understanding how Email Service Providers determine price and what features you're paying for is an important part of being a successful email marketer.
Tags : 
marketing, email marketing, vendors, esp, esps, marketing solutions, vendor selection, gold lasso
    
Gold Lasso
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