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Published By: VMware     Published Date: Sep 12, 2019
Digital transformation, through innovative customer experiences, is shaping the way organizations compete. Yet beyond introducing new technologies, winning businesses are vying for the best talent, leading to a rise in improving the digital employee experience, according to a new global survey.
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VMware
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: MuleSoft     Published Date: Apr 15, 2019
Financial services has seen more disruptive technologies introduced over the past three years than any other industry. To meet customer expectations for on-demand delivery, banks must look beyond digitizing existing services and establish open banking platforms for connected digital services. Read this whitepaper to learn: Three strategic mindsets that drive digital transformation in banking. A four step strategy for building an Open Banking digital platform strategy with APIs. How one global top tier bank developed a digital platform to transcend disjointed customer experiences.
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MuleSoft
Published By: Dell PC Lifecycle     Published Date: Feb 13, 2018
Une enquête menée par le groupe mondial d'études sur les marchés des technologies de l'information IDC auprès de 3 500 grands noms de l'informatique à travers le monde montre l'unanimité des entreprises au sujet de PC Lifecycle as a Service qui s'avère économique, rapide et mieux adapté aux employés. Dell PC as a Service (PCaaS) intègre le matériel, les logiciels, les services pour le cycle de vie et le financement dans une solution globale qui propose un prix unique et prévisible par mois et par siège, fourni par le Service financier de Dell. En savoir plus sur les solutions Dell en collaboration avec Intel®
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revele, adoption, exponentielle, service, dell, intel
    
Dell PC Lifecycle
Published By: Lenovo UK     Published Date: Sep 10, 2019
Savez-vous où vous courez le plus de risque ? Dans la course à la compétitivité et à la transformation digitale, les entreprises font face à de nouvelles menaces. Avec ThinkShield de Lenovo, vous bénéficiez d’une solution de sécurité complète et personnalisable qui vous protège de bout en bout. Dans un contexte où 48 % des compromissions sont dues à des erreurs humaines2, découvrez comment protéger votre entreprise contre les menaces internes. Téléchargez notre infoguide > Wissen Sie, wo Sie am meisten gefährdet sind? Im Wettrennen mit Ihren Mitbewerbern um die digitale Transformation Ihres Unternehmens treten neue Bedrohungen auf. Mit ThinkShield von Lenovo erhalten Sie eine anpassbare, umfassende Lösung, die Ihr Unternehmen rundum schützt. 48 % der Datensicherheitsverletzungen werden durch menschliche Fehler verursacht2. Erfahren Sie, wie Sie Ihr Unternehmen vor solchen Versehen schützen können. Leitfaden herunterladen > 1 IBM : 2017 Global CODB Report Final
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Lenovo UK
Published By: Lenovo UK     Published Date: Sep 10, 2019
Savez-vous où vous courez le plus de risque ? Dans la course à la compétitivité et à la transformation digitale, les entreprises font face à de nouvelles menaces. Avec ThinkShield de Lenovo, vous bénéficiez d’une solution de sécurité complète et personnalisable qui vous protège de bout en bout. Sachant qu’il faut en moyenne 23 jours pour se remettre d’une attaque par ransomware1, découvrez pourquoi la sécurité informatique constitue la priorité des priorités. 1 IBM : 2017 Global CODB Report Final
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Lenovo UK
Published By: Hewlett Packard Enterprise     Published Date: Dec 13, 2016
Hybrid cloud drives innovation—but digital transformation introduces more potential threats and vulnerabilities. Build security in and address risks upfront with proven capabilities from HPE, a global authority in IT security.
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Hewlett Packard Enterprise
Published By: Dell EMC     Published Date: Sep 12, 2016
VCE pioneered Converged Infrastructure with the introduction of Vblock® Systems in 2009, and today we’ve helped more than 1,200 global enterprise customers transform their IT environments to become more agile, reliable, and cost-effective. Dell EMC brings together best-of-breed technologies in converged Vblock Systems and VxBlock™ Systems solutions to power data centers and simplify management and operations throughout the system life cycle.
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Dell EMC
Published By: Schneider Electric     Published Date: Feb 08, 2018
This paper contrasts the features of medium voltage fixed circuit breaker switchgear (FCBS) and existing withdrawable circuit breaker switgear (WCBS) designs. Modern FCBS design elements that are discussed include an internal disconnect for isolation and grounding of circuits and interlocked operation among disconnect, breaker, and grounding switch for improved safety. Furthermore, features such as lower maintenance, smaller footprint, and reduced life cycle costs that result from its simpler design will be explored. By comparing the traditional ANSI WCBS technology to that of the FCBS, this paper will demonstrate that the fixed design, which has gained widespread acceptance in global markets outside the United States, is a viable alternative to the withdrawable designs.
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fixed circuit breaker, withdrawable circuit breaker, medium voltage, switchgear, arc flash, air insulated switchgear, gas insulated switchgear, ansi
    
Schneider Electric
Published By: Schneider Electric     Published Date: Feb 26, 2018
This on demand webinar contrasts the features of medium voltage fixed circuit breaker switchgear (FCBS) and existing withdrawable circuit breaker switgear (WCBS) designs. Modern FCBS design elements that are discussed include an internal disconnect for isolation and grounding of circuits and interlocked operation among disconnect, breaker, and grounding switch for improved safety. Furthermore, features such as lower maintenance, smaller footprint, and reduced life cycle costs that result from its simpler design will be explored. By comparing the traditional ANSI WCBS technology to that of the FCBS, this paper will demonstrate that the fixed design, which has gained widespread acceptance in global markets outside the United States, is a viable alternative to the withdrawable designs.
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fixed circuit breaker, withdrawable circuit breaker, medium voltage, switchgear, arc flash, air insulated switchgear, gas insulated switchgear, ansi
    
Schneider Electric
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: DocuSign     Published Date: Mar 23, 2016
“The introduction of DocuSign into our collections process significantly improved DSO contributing to access to over $1M in additional working capital on an annualized basis.” -Brian Frank, Director, Global Enterprise Operations, LinkedIn Read this case study to learn more about LinkedIn's sucess with DocuSign.
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DocuSign
Published By: Gigamon     Published Date: Oct 19, 2017
Security Delivery Platforms for Dummies introduces IT professionals to a class of technology that transforms how security and monitoring tools are deployed on the network to provide pervasive visibility. Learn how to detect threats faster by removing network blind spots, see what matters across the global enterprise and optimize your security tools’ performance and efficacy. If you’re responsible for protecting a corporate network or managing the deployment of security tools, this book is for you!
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Gigamon
Published By: Limelight Networks     Published Date: Mar 02, 2018
There are a number of factors contributing to the growing popularity of streaming live events or offering content on demand, from anywhere, any time, on any device. Live streaming major sporting events such as the Superbowl or the Olympics is now a viable alternative to broadcast TV. And as Limelight’s 2017 State of Online Video report reveals, the average number of online viewing hours is almost six per week. However, as viewer expectations continue to rise, keeping audiences happy and engaged isn’t easy. In this white paper we discuss current trends and what to expect in 2018. We examine the role Content Delivery Networks (CDN) can play in optimizing the delivery of online video content at global scale, and the technologies available to ensure the lowest latency delivery possible. You’ll learn: Why sports leagues are enthusiastic about live streaming their events How content distributers can differentiate their services The apparent challenges of delivering live and on demand v
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cdn, live video streaming, ott, over the top (ott) content delivery, video on demand, global content delivery, streaming video, content delivery network
    
Limelight Networks
Published By: Dell EMC & Intel     Published Date: Sep 06, 2018
IT Transformation enables IT to become a service-centric partner to the business, helping deliver new products and services more quickly. An IDC study of 16 global companies shows the financial benefits. Today’s always-on business environment relies on IT to deliver a competitive advantage. IT Transformation is the key. Transform your IT with leading hyper-converged, cloud, data storage, servers, open networking and data protection from Dell EMC and Intel®.
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Dell EMC & Intel
Published By: SAP Ariba     Published Date: Oct 11, 2018
Today's supply chains typically include multiple partners, with services and sourcing managed across several organizations and across the world. Companies are increasing their use of third-party suppliers in the execution of key strategic imperatives. This leads to complexity in the supply chain and increased scale and intensity of operations, all of which contribute to global warming.
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SAP Ariba
Published By: Dell EMC EMEA     Published Date: Nov 22, 2018
Une enquête menée par le groupe mondial d'études sur les marchés des technologies de l'information IDC auprès de 3 500 grands noms de l'informatique à travers le monde montre l'unanimité des entreprises au sujet de PC Lifecycle as a Service qui s'avère économique, rapide et mieux adapté aux employés. Dell PC as a Service (PCaaS) intègre le matériel, les logiciels, les services pour le cycle de vie et le financement dans une solution globale qui propose un prix unique et prévisible par mois et par siège, fourni par le Service financier de Dell. En savoir plus sur les solutions Dell en collaboration avec Intel®.
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Dell EMC EMEA
Published By: 3D Systems     Published Date: Mar 07, 2019
La tecnologia di sinterizzazione laser selettiva (SLS) è al centro dell'attenzione e in forte crescita nella produzione di massa personalizzata e nella prototipazione funzionale. Le giuste tecnologie additive, i materiali e le finiture stanno trasformando il modo di produrre. La manifattura termoplastica diretta digitale offre una qualità eccezionale che apre la porta a nuovi parametri di design non attuabili con il tradizionale stampaggio a iniezione. La produzione additiva di termoplastici evita anche i lunghi tempi di consegna e gli investimenti iniziali negli stampi e nelle attrezzature per lo stampaggio a iniezione. Se si misurano i pezzi finiti sui tre parametri: qualità, "time to market" e costo per metro cubo, in molte situazioni l'SLS industriale porta a una soluzione globalmente migliore. 3D Systems offre un'ampia varietà di materiali termoplastici stampabili in 3D, progettati per una vasta gamma di applicazioni. Specialisti di materiali, progettisti e ingegneri di produzi
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3D Systems
Published By: Shell U.K. Limited     Published Date: Jul 18, 2019
The way we produce and consume energy globally is changing. Over the next decade, the energy mix will undergo a significant shift at both a supranational and domestic level as we work towards a cleaner future. By 2030, the offshore wind power market is expected to be worth £30 billion per year. Fast forward to 2050 and the industry is projected to contribute to at least a third of the total global electricity supply. While this is great news for power generation companies, recent research has showed that the costs associated with maintaining wind farms will double between 2015 and 2020. To secure its place in the future energy mix, protecting a wind turbines value and output through effective maintenance will prove critical to achieving a competitive edge. There are steps that can be taken now, to reduce maintenance costs today and keep them lower in the future. Shell Omala S5 Wind 320 – advanced synthetic wind turbine gear oil that can help to ensure your wind turbines work harde
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Shell U.K. Limited
Published By: Virgin Media Business     Published Date: Aug 05, 2019
Local authorities continue to search for ways to improve society – to increase economic growth and social mobility, and to address environmental goals through the regeneration of town centres and regions. Technology, as ever, undoubtedly plays a role in this transformation, but creating the ‘smart city’ of the future is more than simply adopting digital; at its core, a smart city uses technology to solve problems and improve citizen experiences. Global ‘smart city’ revenue is expected to grow to $88.7bn and, with its ability to deliver better public services, efficiently and sustainably, it’s no wonder. The economic impact of smart cities cannot be understated and, as the UK continues to tackle the uncertainty of its departure from the European Union (EU), it is critical that the needs of business are met. “Businesses need smart cities, or the innovation they represent, to thrive in a world where traditional industries are getting disrupted every day.”To facilitate this, it is vita
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Virgin Media Business
Published By: Citigold     Published Date: Oct 14, 2019
Many investors were concerned over the inverted US yield curve and recessionary fears. The inversion was due to the Federal Reserve’s (Fed) excessive tightening steps in 2018 amid rising US-China trade tensions. Citi analysts believe the turn to easing by the Fed and numerous other central banks, as well as a likely more cautious approach to trade negotiations, could help to cushion risk assets. Citigold is Citi’s premium wealth management solution that is designed to meet the global banking and investment needs of affluent individuals with investable assets of USD 200,000 (or in equivalent currencies) and above. To find out more, download this whitepaper today.
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recession, finance, investing
    
Citigold
Published By: MobileIron     Published Date: Apr 20, 2015
As mobile users increasingly demand the ability to use their own devices for everything personal and work-related, IT is quickly losing control over end-user technology decisions. Enterprises can no longer ignore this reality, especially given the explosive global demand for mobile devices. (Guide written in Japanese)
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enterprise, management, mobility, workforce, operating system, device, productivity
    
MobileIron
Published By: OutSystems     Published Date: May 30, 2019
In its sixth year, the OutSystems State of Application Development Report provides a comprehensive analysis of the challenges, priorities, and innovations faced by IT teams around the globe, at a time when organizational agility has never been so important. Agility is the central theme of this year’s report because businesses and their IT organizations face a multitude of disruptive forces in 2019. The threat of digital disruption and the consequent need for digital transformation has been a driver of IT strategy for years. Add to that the current uncertain global economic outlook, and it becomes obvious why business leaders are so concerned about agility today. How will IT “step up to the plate” and ensure that their organizations have the speed and adaptability to thrive, despite uncertainty? This context serves as the backdrop to our sixth annual survey of IT professionals as we seek to understand the state of application development better. We set out with five critical questions
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OutSystems
Published By: 3D Systems     Published Date: May 15, 2019
La tecnologia di sinterizzazione laser selettiva (SLS) è al centro dell'attenzione e in forte crescita nella produzione di massa personalizzata e nella prototipazione funzionale. Le giuste tecnologie additive, i materiali e le finiture stanno trasformando il modo di produrre. La manifattura termoplastica diretta digitale offre una qualità eccezionale che apre la porta a nuovi parametri di design non attuabili con il tradizionale stampaggio a iniezione. La produzione additiva di termoplastici evita anche i lunghi tempi di consegna e gli investimenti iniziali negli stampi e nelle attrezzature per lo stampaggio a iniezione. Se si misurano i pezzi finiti sui tre parametri: qualità, "time to market" e costo per metro cubo, in molte situazioni l'SLS industriale porta a una soluzione globalmente migliore.
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3D Systems
Published By: Oracle     Published Date: Aug 08, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
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oracle, global customer experience, cx benchmarking, knowledge management, data management, data center
    
Oracle
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