negative experiences

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Published By: Zendesk Ltd     Published Date: Sep 11, 2018
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. The good news is the opposite is also true: When you provide positive experiences, customers will choose your business and tell others, time after time.
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Zendesk Ltd
Published By: HERE Technologies     Published Date: Dec 18, 2018
Are automakers re-inventing the wheel with every new navigation program without creating user value? Users movement towards free mobile apps that mirror to in-dash screens may be the symptom of a negative cost-benefit perception. But the automotive industry has an opportunity to change these market dynamics. By delivering compelling experiences that leverage their core advantages, OEMs can create touchpoints for recurring revenue streams from the IVI. This white paper from ABI Research discusses the state of the connected navigation market, the challenges OEMs face, the industry paradigms blocking OEMs from creating customer value, and the advantages OEMs could leverage.
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location data, navigation, automotive
    
HERE Technologies
Published By: Sauce Labs     Published Date: Jun 04, 2018
No matter the industry, every company is now in the business of developing applications and online experiences. To keep up with the competition, you need to stand out in all of the digital noise. For your app to succeed, it is critical that it delight your customers with a flawless experience, regardless of what device they use to access it. New features and updates need to be delivered quickly and frequently, but without compromising quality. While development practices have dramatically changed to meet the high speed demands of today’s digital economy, testing has often been left behind as an afterthought. However, this attitude is changing as organizations discover the power of positive experience, and the business impacts of negative reviews. Businesses of all sizes are moving towards Continuous Testing practices and as a result are seeing accelerated software delivery cycles, high quality digital experiences across all platforms, and most importantly happy and loyal customers. T
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Sauce Labs
Published By: Trustpilot     Published Date: Oct 25, 2018
Online reviews have the power to make or break your business’ image and credibility. To better understand what drives people to leave reviews, whether positive or negative, we surveyed over 1,000 consumers globally and put together a report with the findings. Download the report to learn: • What motivates people to leave negative reviews • What experiences most inspire positive reviews • The long-term impact on your business of satisfying an unhappy customer Get your free copy now!
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Trustpilot
Published By: Gigya     Published Date: Jun 06, 2014
This white paper will go over three ways user anonymity can negatively affect ROI for businesses and lead to poor customer experiences.
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gigya, anonymity, user data, social networking, social networks, customer engagement, customer experience, user insight, business intelligence, web service security, customer interaction service, customer satisfaction, ebusiness, marketing automation, return on investment, sales automation, collaborative commerce, customer experience management
    
Gigya
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
Utility outages are inevitable. How utilities communicate with the customers who are personally impacted by the outage has the potential to be a relatively positive or an incredibly negative experience. Learn about customer communications via social.
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utlity outages, communications, social, best practices, negative experiences, interactive intelligence, knowledge management, enterprise applications
    
Interactive Intelligence
Published By: Trustpilot     Published Date: Oct 25, 2018
Online reviews have the power to make or break your business’ image and credibility. To better understand what drives people to leave reviews, whether positive or negative, we surveyed over 1,000 consumers globally and put together a report with the findings. Download the report to learn: • What motivates people to leave negative reviews • What experiences most inspire positive reviews • The long-term impact on your business of satisfying an unhappy customer Get your free copy now!
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Trustpilot
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