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Published By: Genesys     Published Date: Dec 11, 2013
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD. Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to: • Enhance Customer Experience • Virtualize your customer service environment • Reduce Total Cost of Ownership (TCO) Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
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automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center, ip/sip technology, total cost of ownership, tco, genesys, call center management, call center software, customer interaction service, customer satisfaction, customer service, it spending, contact management, customer experience management, telecom
    
Genesys
Published By: CAST     Published Date: May 07, 2013
As enterprise IT departments increasingly move toward multi-sourcing environments, it is more important than ever to measure ADM deliverables—not only to manage risks by ensuring overall structural quality of systems, but also to objectively evaluate vendors and make smarter sourcing decisions. This paper describes the eight steps for integrating Sofware Analysis & Measurement (SAM) in your outsourcing relationship lifecycle—from RFP preparation to contract development, team transition and benchmarking—to objectively evaluate the reliability, security, efficiency, maintainability, and size of software deliverables. This measurement can greatly improve the maturity in your outsourcing relationships to enhance performance and reduce risk.
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adm, managing risk, sam, software analysis & measurement, sam solutions, vendor management, outsourcing, outsourcers
    
CAST
Published By: Cisco     Published Date: Sep 16, 2015
Smart technologies are a force multiplier for public safety agencies.
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public safety, data, cloud, communication, ioe, application integration, business intelligence, itil, project management
    
Cisco
Published By: Steelwedge     Published Date: May 12, 2014
7 critical factors for developing an integrated business process that drives collaboration and unied focus across multiple divisions and departments to align operational planning with financial planning.
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steelwedge, s&op, integrated business process, financial planning, sw2, it management
    
Steelwedge
Published By: CA Technologies     Published Date: Jun 04, 2015
The complexity and high level of integration inherent in SAP environments can make development especially challenging and increase the time required to bring solutions to market. Persistent development and test challenges include unavailable systems, inability to accurately model performance and complex test data requirements. By employing service virtualization to model the core business logic in SAP systems and integrations, teams can free themselves of these constraints, leading to faster build and test cycles, better quality and lower cost.
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CA Technologies
Published By: CA Technologies     Published Date: Jun 04, 2015
DevOps helps drive continuous collaboration with the end-customer, gaining further visibility into online and mobile application usage and its effect on the brick-and-mortar experience. The data your company can derive from this collaboration should be used to continuously validate assumptions made earlier in the development process. Today’s empowered consumers have high expectations for the companies they do business with. They expect real-time communication, instant information, and the ability to connect in multiple ways. And they want it to be simple. A DevOps approach can help to accomplish this.
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CA Technologies
Published By: Anaplan     Published Date: Mar 05, 2015
Financial consolidation systems are the ‘engine room’ of the corporate finance department, enabling companies of all sizes to comply with regulatory reporting requirements, company law and global accounting standards as well satisfy management’s need for periodic management reporting. But all is not well with standalone consolidations applications that were developed in the 1990’s and which are still commonplace in some of the world’s largest multinationals. According to one recent report, 47 percent of companies have made substantial investments in the last year in their financial close, filing, and reporting. Yet, despite the considerable sums of money invested in the process, management teams across the globe remain dissatisfied with the quality and timeliness of management information.
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consolidation, planning, survey, performance, sales, audience, finance, strategic exercise, compliance, software soliutions, knowledge management
    
Anaplan
Published By: Anaplan     Published Date: Mar 05, 2015
For most large organizations, sales planning is a siloed process. Organizations typically need to analyze multiple years’ worth of data to prepare for planning. There is an even split between organizations that lead the planning process from the top down and those that lead it from the bottom up. Most sales organizations complete the planning process before the beginning of the fiscal year.
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consolidation, planning, survey, performance, sales, audience, finance, strategic exercise, compliance, software soliutions, knowledge management
    
Anaplan
Published By: Mimecast     Published Date: Dec 20, 2018
Email remains the biggest entry point into your healthcare organization, and with medical records at least 10X as valuable as credit cards, potential payoffs are high. Security threats are real and debilitating – they can even affect patient care – and they aren’t going away anytime soon. Watch the Anatomy of an Email-Borne Attack webinar where we'll paint the current healthcare threat landscape for attacks and demonstrate an actual live hack. You will learn: Why and how the healthcare threat landscape is evolving How your email can be used as an entry point in multiple types of attack Attacker methodologies and the tactics and tools being used to exploit your users How to enhance email security and improve overall cyber resilience
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healthcare, ransomware, ransomware attack, seg, secure email gateway
    
Mimecast
Published By: Mimecast     Published Date: Apr 10, 2019
Email. It’s the number-one business application used by organizations. It’s also the number-one method used to execute cyberattacks, enabling malware delivery, phishing, impersonations, and the spread of threats that are already internal to your organization. In fact, 91 percent of all cyberattacks start with an email. And your organization can’t function for long without email. How many hours of email downtime can your organization comfortably live with? If email isn’t accessible due to an adverse incident like malicious intent, human error or technical failure, your organization would likely suffer. The only way to get ahead of cybercriminals and to holistically protect your business is to adopt a new approach to email security. You need a multidimensional approach that brings together threat protection, adaptability, durability and recoverability in a single cloud-based service. You need to enable these four dimensions to truly provide cyber resilience for your email.
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Mimecast
Published By: Lenovo     Published Date: Jul 07, 2015
"Lenovo® XClarity™ is a new centralized systems management solution that helps administrators deliver infrastructure faster. This solution integrates easily into Lenovo System x® M5 and X6 rack servers and the Lenovo Flex System™ — all powered by Intel® Xeon® processors — providing automated discovery, monitoring, firmware updates, configuration management, and bare metal deployment of operating systems and hypervisors across multiple systems. Lenovo XClarity provides automated resource management with agentless, software virtual appliance architecture. It features an intuitive graphical user interface. Download now to find out more about Lenovo XClarity! Sponsored by Lenovo® and Intel®"
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lenovo, xclarity, server value, system management, automated discovery, configuration management, software development, it management, knowledge management, enterprise applications
    
Lenovo
Published By: Brocade     Published Date: Jun 07, 2016
Gilt Groupe needed to move to a cloud environment to boost scalability and cope with peaks in demand. This case study explores how Brocade technology simplified this process, enabling a multitiered, service-oriented architecture that would satisfy PCI DSS compliance.
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brocade, gilt groupe, cloud environment, scalability, demand, multi-tiered architecture, service-oriented architecture, pci dss compliance
    
Brocade
Published By: Silver Peak     Published Date: Feb 11, 2016
This report outlines the limitations of legacy networks and how adding a technology called multipath networking can greatly improve the performance of cloud applications. It also provides advice on the evaluation criteria for multi-path networking solutions.
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networking, cloud, cloud computing, multipath networking, multipath networking solutions, cloud applications, networking solutions, infrastructure
    
Silver Peak
Published By: Genesys     Published Date: Aug 09, 2016
This Ovum Decision Matrix provides an in-depth view of many of the leading cloud contact center vendors to help enterprises find the most suitable platform for their needs.
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multichannel cloud contact center, cloud contact center, contact center vendors, contact center platform, channel requirements, genesys
    
Genesys
Published By: CA Technologies     Published Date: Jun 26, 2017
Organizations undergoing digital transformations are dealing with amplified concerns around risk and security, which isn’t surprising. Ensuring visibility and accountability for compliance, security and governance while enabling flexibility for digital transformation requires a fresh and more tightly aligned approach to who—and now what in the form of applications, services, machines and things—are given the keys to the kingdom: privileged access. Read this white paper to understand how the digital transformation journey requires thinking through a clear roadmap that spans multiple years, anticipating near- and long-term requirements from a privileged access management solution and ensuring scope and scale needs at a reasonable cost of ownership through the entire lifecycle.
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CA Technologies
Published By: CA Technologies     Published Date: Jun 26, 2017
Privileged user accounts—whether usurped, abused or simply misused—are at the heart of most data breaches. Security teams are increasingly evaluating comprehensive privileged access management (PAM) solutions to avoid the damage that could be caused by a rogue user with elevated privileges, or a privileged user who is tired, stressed or simply makes a mistake. Pressure from executives and audit teams to reduce business exposure reinforces their effort, but comprehensive PAM solutions can incur hidden costs, depending on the implementation strategy adopted. With multiple capabilities including password vaults, session management and monitoring, and often user behavior analytics and threat intelligence, the way a PAM solution is implemented can have a major impact on the cost and the benefits. This report provides a blueprint for determining the direct, indirect and hidden costs of a PAM deployment over time.
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CA Technologies
Published By: CA Technologies     Published Date: Jun 01, 2018
Privileged user accounts—whether usurped, abused or simply misused—are at the heart of most data breaches. Security teams are increasingly evaluating comprehensive privileged access management (PAM) solutions to avoid the damage that could be caused by a rogue user with elevated privileges, or a privileged user who is tired, stressed or simply makes a mistake. Pressure from executives and audit teams to reduce business exposure reinforces their effort, but comprehensive PAM solutions can incur hidden costs, depending on the implementation strategy adopted. With multiple capabilities including password vaults, session management and monitoring, and often user behavior analytics and threat intelligence, the way a PAM solution is implemented can have a major impact on the cost and the benefits. This report provides a blueprint for determining the direct, indirect and hidden costs of a PAM deployment over time.
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CA Technologies
Published By: CA Technologies     Published Date: Jun 01, 2018
Challenge Understanding, managing and containing risk has become a critical factor for many organizations as they plot their hybrid architecture strategy. Access by an expanding array of privileged identities looms large as a risk concern once organizations look beyond tactically using cloud services for cost and agility efficiencies. Existing approaches developed for static infrastructure can address initial risk concerns, but fall short in providing consistent policy enforcement and continuous visibility for dynamic, distributed infrastructure. Opportunity Multiple elements factor into how effectively an enterprise can embrace automation and advance the maturity of their transformation. However, security tools are central to enabling a structured and measured approach to managing critical access risks at each stage of the maturity model journey. With the right privileged access platform and set of tools, enterprises can progressively automate and scale access management to align risk
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CA Technologies
Published By: CA Technologies     Published Date: Jun 01, 2018
Privileged credentials have served as a major attack vector in the successful execution of many breaches. Protecting privileged access is an imperative to successfully defend an organization from a breach and is a core requirement of multiple compliance regimes. CA Privileged Access Management helps drive IT security and compliance risk reduction and improves operational efficiency by enabling privileged access defense in depth—providing broad and consistent protection of sensitive administrative credentials, management of privileged identity access and control of administrator activity.
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CA Technologies
Published By: Skillsoft     Published Date: Dec 13, 2016
Skillsoft has created an entirely new business skills portfolio based on in-depth research with end-users and eLearning enterprise buyers. The end result is a content pipeline of over one thousand, 3-5 minute micro-videos, packaged into over 240 new courses. Multi-dimensional and micro-sized, the new courses are flexible training and development solutions that target the need of diverse populations, at all stages of their career. The courses feature purposeful application of video treatments, including: • Well-acted, interactive scenarios • High-end animations • “TED-talk” style presentations • “How-to” videos • Whiteboard tutorials Watch a sample scenario-based course, Mobilizing Your Team to Take Action.
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business skills, training and development, knowledge management
    
Skillsoft
Published By: Evariant     Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
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call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Evariant     Published Date: Mar 28, 2019
Healthcare marketers look to drive growth for their organizations, the orthopedic service line is incredibly competitive; digital trends show that orthopedics is one of the most searched services in healthcare. This guide explores five critical steps to building, implementing, and executing an optimal multi-channel orthopedic service line campaign.
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Evariant
Published By: Veritas     Published Date: Jan 04, 2019
The digital business continues to evolve. Investments in data analytics projects lead the way while traditional, proprietary infrastructures are being disrupted by cloud, open source and hyperconverged paradigms. These changes are forcing IT leaders to contend with greater workload diversity in the midst of tightening budgets. And while the workload [or] IT landscape is changing, the need for reliable data protection remains as crucial as ever to protect against, data corruption, human error, and malicious threats such as ransomware. Learn how Veritas can help you navigate through these obstacles. Join us to hear experts from ESG and Veritas discuss how the right data protection solution today can prepare you for tomorrow's business demands. You will learn: The key trends that are driving change in the digital business The most common causes of data loss in tomorrow’s multi-cloud data centers How to protect an increasingly diverse environment with minimal operational overhead
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Veritas
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