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Published By: Rainbow International     Published Date: Nov 14, 2012
Learn how Rainbow International Uses Net Promoter Score to empower customer service excellence.
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Rainbow International
Published By: Workday     Published Date: Sep 30, 2019
According to UN data, close to 20 percent of Australia and New Zealand’s population will be over age 65 by 2030, with many still active in the labor market. How can you ensure high employee engagement in your increasingly multi-generational workforce?   Read this whitepaper to learn the differences in work styles among generations—and how the right strategies and technology can help keep everyone engaged, motivated, and productive.
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workday inc (wday), career development, employee engagement, human capital management, human resource management
    
Workday
Published By: VMware     Published Date: Sep 12, 2019
Today, a great deal of work happens through devices, apps, and digital experiences—and people increasingly pay attention to those experiences as they decide where to work. That means IT is more important than ever in helping the business attract and retain great talent. When IT builds employee experiences that are streamlined and simple at every point—from onboarding to day-to-day tasks—they help ensure a workforce that is engaged, motivated and productive.
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VMware
Published By: BehavioSec     Published Date: Oct 04, 2019
In this case study, a large enterprise with an increasing amount of off-site work from both work-related travel and a fast-growing remote workforce, is faced with a unique challenge to ensure their data security is scalable and impenetrable. Their data access policies rely on physical access management provided at the company offices and do not always provide off-site employees with the ability to complete work-critical tasks. Legacy security solutions only add burden to productivity, sometimes causing employees to ignore security protocols in order to simply complete their work. Upon evaluating security vendors for a frictionless solution, they selected BehavioSec for its enterprise-grade capabilities with on-premise deployment and integration with existing legacy risk management systems.
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BehavioSec
Published By: HERE Technologies     Published Date: Sep 26, 2019
A utomobile manufacturers find meeting the requirements of a just - in - time supply chain one of their biggest challenges , but with advances in location technology manufacturers can meet even the strictest shipping deadlines . With better visibility across the supply chain auto manufacturers can drive down costs, improve efficiency and support proactive decision making. By reading this eBook, you’ll discover how to p repar e your supply chain for the future wit h the application of location intelligence to: ? Gain location - based insights to help optimize processes and inform decision making ? Set accurate ETAs with reliable real - time information ? Use real - time visibility to proactively solve problems ( like bottlenecks ) as they occur ? Gain comprehensive coverage of assets and trace them across factories, warehouses, showrooms and in transit
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HERE Technologies
Published By: HERE Technologies     Published Date: Sep 26, 2019
Let’s face it, consumers are addicted to fast delivery. As delivery windows continue to shrink, demand is only growing stronger. The pressure is on for online food delivery and e-commerce companies to consistently meet these ever-tightening deadlines and keep customers happy and loyal. But what happens to your ETAs when a snowstorm strikes? Or a restaurant in your market hosts a promotion that causes demand to spiral out of control? Don’t let times like these send you scrambling to stay ahead of peak demand. Drive down click-to-door times by discovering: • The role location technology plays in food and e-commerce delivery • The benefits of dynamic routing • How to stay ahead of predictable and unpredictable peak demand
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HERE Technologies
Published By: KPMG     Published Date: Jun 06, 2019
Find out why cyber security must be embedded into commercial strategy. With focused insight on the economics of trust for financial services, automotive, mobile and retail organisations. Read the report to understand: • how consumer expectations are shifting on the topic of digital trust • how well the priorities of consumers and security executives align • what it takes for consumers to stay with a brand when things go wrong.
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KPMG
Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
"It’s no secret that the way people work has changed dramatically over the past few years. As highly distributed environments become the norm, security teams are scrambling to protect users, the growing number of device types they carry, and their data. With more users, devices, and applications connecting to the network, the number of risks and vulnerabilities is also increasing — triggering a total transformation in the security landscape. In this research readout, we explore the complex factors that make remote and roaming user security a challenge, and the emerging solutions best positioned to meet the needs of today’s increasingly distributed enterprise.Explore the complex factors that make remote and roaming user security a challenge, and the emerging solutions best positioned to meet the needs of today’s increasingly distributed enterprise. "
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
In 2018, the Enterprise Strategy Group (ESG) completed a research survey of 450 cybersecurity, IT, and networking security professionals with knowledge of or responsibility for the policies, processes, and controls used for remote office/branch office (ROBO) security. This report is the summary of ESG's conclusions from the study.
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Cisco Umbrella EMEA
Published By: TIBCO Software     Published Date: Jul 22, 2019
AA Ireland specializes in home, motor, and travel insurance and provides emergency rescue for people in their homes and on the road, attending to over 140,000 car break downs every year, 80% of which are fixed on-the-spot. “In each of the last five years, the industry lost a quarter billion in motor insurance," says Colm Carey, chief analytics officer. "So, there's a huge push for new data, models, ways to segment and pick profitable customer types—and get a lot more sophisticated. Our goal is to optimize pricing, understand the types of customers we're bringing, and the types we're trying to attract. We would like to tie that across the business. Marketing will run a campaign, trying to attract a lot of customers, but maybe they're not the right type. "We wanted to step away from industry standard software and go with something that was powerful and future-proof. In 2016, we had an opportunity to analyze all software. We chose the TIBCO® System of Insight with TIBCO BusinessWorks™ i
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TIBCO Software
Published By: Workday APAC     Published Date: Oct 07, 2019
Realising that engaged and motivated employees are the key to providing that customer experience, MGM Resorts looked for the best partner to help make that possible, and they found Workday.
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Workday APAC
Published By: Group M_IBM Q4'19     Published Date: Sep 26, 2019
Get a step-by-step walkthrough of what it takes to take your organization to the next level of compliance, focused on ASPICE for automotive engineering. Join Michael Halder from IBM to learn how you can integrate ASPICE compliance into your engineering workflow
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Group M_IBM Q4'19
Published By: Group M_IBM Q4'19     Published Date: Sep 26, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more. "The mandate for procurement organizations is clear – cost reduction alone no longer ensures success; creating value is equally important. How was Horizon Blue Cross Blue Shield able to achieve their desired future state? In this webinar, we will discuss: • Why procurement needs a strategic makeover, the current adoption of emerging technologies by procurement, and the challenges faced by procurement exec
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Group M_IBM Q4'19
Published By: Infinidat EMEA     Published Date: May 14, 2019
Infrastructure efficiency and effectiveness directly support profit and growth as competition increases in the cloud and managed service provider (xSP) market. Savvy service providers understand that storage choices have a profound impact on not only their profit and growth, but also on their customer experience and retention. They also know that storage challenges in all those areas increase exponentially with scale. Infinidat storage platforms allow service providers to build and scale differentiated, profitable solutions without worrying about storage. Infinidat technology enables unprecedented efficiency, performance, and resiliency, while flexible business models make it easy for service providers to operationalize those platform advantages—including unique co-branding and promotional opportunities as part of the Powered by Infinidat program. Cloud providers worldwide trust their businesses to Infinidat storage. This paper explores a path for service providers to unlock greater sc
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Infinidat EMEA
Published By: Look Listen     Published Date: Oct 04, 2019
Simply put: Marketing isn’t what it used to be. If you want to compete in this rapid digital world, you need to make your customers happy. Constantly. We’ll get you started with nine of the most exciting trends developing in the world of marketing in 2019. With this report, you’ll learn: How the new director of marketing data position and GDPR compliance can build customer trust. What it means for customer centricity now that MarTech and AdTech are finally coming together with AI and machine learning. How to adjust your business purpose to create customer loyalty as the attention economy shifts to the emotion economy.
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Look Listen
Published By: HireVue     Published Date: Sep 23, 2019
Organizations in every industry are using video interviewing to increase quality of hire, decrease time to fill, and promote diversity. In this eBook, we share the secrets to their success. YOU’LL LEARN: • The two ways you can use video interviews to hire better, faster, and more inclusively • Step-by-step instructions to maximize the impact of video interviewing • Why conventional screening misses great candidates • The science behind uncovering top talent during the hiring process You’ll also learn how 4 different companies are leveraging video interviews to increase new hire diversity, increase quality, and radically reduce time to fill.
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HireVue
Published By: TIBCO Software     Published Date: Aug 20, 2019
The oil field is being dynamically transformed through the connective power of the Internet, the advancements in remote connected sensors, and the possibilities of machine learning and artificial intelligence (AI). As the quest for hydrocarbons and alternative energy sources extends into deeper and harsher environments, operators, service companies, and asset owners are leveraging technology advancements to ensure their employees are safer, their fields are more productive, and their capital assets are operating at peak efficiency.
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machine learning, predictive analytics, hydrocarbons, oil&gas, cybersecurity, asset efficiency, safety
    
TIBCO Software
Published By: TIBCO Software     Published Date: Sep 16, 2019
A indústria de petróleo está sendo transformado de maneira dinâmica graças ao poder de conexão da Internet, aos avanços nos sensores conectados remotamente e às possibilidades que o machine learning e a inteligência artificial (IA) oferecem. À medida que a busca por hidrocarbonetos e fontes alternativas de energia se estende a ambientes mais profundos e hostis, operadores, empresas de serviços e proprietários de ativos estão aproveitando os avanços tecnológicos para garantir que seus funcionários estejam mais seguros, seus campos sejam mais produtivos e seus ativos operem com eficiência máxima.
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TIBCO Software
Published By: TIBCO Software     Published Date: Sep 16, 2019
A maneira que abastecemos nossos veículos, aquecemos nossas casas e impulsionamos nossas indústrias está mudando radicalmente. As tecnologias que vêm sendo implementadas em larga escala mas que se mostram ineficientes, como carros com motores de combustão interna e boilers a gás, estão sendo substituídas por alternativas elétricas e de maior eficiência. E fontes renováveis, como as energias solar, eólica e térmica, entre outras, apoiadas por baterias de última geração, estão atendendo uma porcentagem cada vez maior da demanda de energia. Este relatório aborda como o provedor líder de infraestrutura de tecnologias da informação, TIBCO, está impulsionando a transformação digital ao permitir que sejam tomadas decisões melhores e ações mais rápidas e inteligentes através do TIBCO® Connected Intelligence Cloud. Os exemplos abaixo mostram como a tecnologia da TIBCO está ajudando as empresas da indústria de energia: • Interconecte tudo, desde APIs e sistemas a dispositivos e pessoas • Captur
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TIBCO Software
Published By: TIBCO Software     Published Date: Sep 16, 2019
La industria petrolera se está transformando de manera dinámica gracias el poder de conexión del Internet, los avances en sensores remotos conectados, y las posibilidades que ofrece el machine learning y la inteligencia artificial (IA). A medida que la búsqueda de hidrocarburos y fuentes de energías alternativas se amplía a entornos más profundos y hostiles, los operadores, las compañías de servicios y los propietarios de los recursos están aprovechando los avances tecnológicos para garantizar que sus empleados estén más seguros, sus campos sean más productivos y sus activos fijos estén operando a su máximo nivel de eficiencia.
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TIBCO Software
Published By: TIBCO Software     Published Date: Sep 16, 2019
La manera en que ponemos en marcha nuestros vehículos, calentamos nuestros hogares e impulsamos nuestras industrias está cambiando de manera radical. Las tecnologías que se han implementado a gran escala pero que resultan ser ineficientes, como los automóviles que utilizan motores de combustión interna, están siendo reemplazadas con alternativas electrificadas y más efectivas. Y las energías renovables como la solar, la eólica y la térmica, entre otras, apoyadas por el almacenamiento en baterías de próxima generación, están atendiendo un porcentaje cada vez mayor de la demanda de energía. Este reporte aborda cómo el proveedor líder de infraestructura de tecnologías de la información, TIBCO, está impulsando la transformación digital al permitir tomar mejores decisiones y realizar acciones más veloces e inteligentes a través de TIBCO® Connected Intelligence Cloud. Los siguientes ejemplos muestran cómo la tecnología de TIBCO está ayudando a las empresas de la industria energética:
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TIBCO Software
Published By: TIBCO Software     Published Date: Sep 16, 2019
Para la mayoría de los equipos de operaciones de pago, el control de costos representa un gran dolor de cabeza -y en gran medida se origina del manejo de fraudes: • Los equipos de investigación dedican mucho tiempo solamente a reunir los datos necesarios para tomar decisiones. • Los motores de detección siempre están tratando de ponerse al día con los patrones de fraude más recientes. • Las regulaciones que cambian constantemente incrementan el tiempo y el costo necesarios para lograr el cumplimiento y cubrir los estándares de auditoría. Dado su alcance e impacto, reemplazar los sistemas de fraude centrales no es una opción para la mayoría de las empresas. Pero contrario a reemplazarlos, usted puede mejorar el proceso de investigación con la investigación aumentada, y mejorar el proceso de detección mediante el reforzamiento de los sistemas actuales. Este reporte describe tres formas en que las empresas de servicios financieros pueden utilizar las soluciones de TIBCO para reducir el
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TIBCO Software
Published By: KPMG     Published Date: Oct 04, 2019
Around 70% of Agile projects are contracted using a Time & Materials approach (T&M). However, this leaves clients carrying all the risk rather than sharing it with their supplier. But there is a better way. Listen now to find out: • How alternative models for Agile contracting can improve risk-sharing and promote quality and collaboration • How Coca-Cola European Partners’ have optimised their approach to Agile sourcing (with Kai Uhlemann, Director, Collaborative Solutions, CCEP).
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KPMG
Published By: Zilliant     Published Date: Oct 11, 2019
The maintenance, repair and overhaul (MRO) and industrial distribution industry is massive and continues to grow at a steady pace. Despite this positive outlook, individual MRO distributors aren’t short on their own challenges when it comes to retaining and growing their market share. There are several factors hindering MRO companies from retaining the share they have and claiming more. Namely: • Complexity: Their large customer counts and behemoth SKU counts render it impossible to give reps market-aligned pricing guidance and sales intelligence • Competition: MRO is ripe for poaching by Amazon, and as a result, traditional distributors continue to see market share slipping away to the online giant • Skills: A massive generational shift in the workforce is resulting in a skills gap that’s proving particularly problematic to fill In this playbook for MRO and industrial products distributors, we will discuss how growth is hindered in this dynamic industry and then provide reimagin
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Zilliant
Published By: ttec     Published Date: Jul 24, 2019
By the time most customers reach a human employee with a question, chances are they have already researched online or tried to self-serve. This means employee transformation is required to develop more sophisticated employees in the age of automation to solve more advanced customer issues. Because front-line jobs are becoming more complex, employees need to be tactical, technical, and ready to emotionally handle these new types of interactions. Recently, Lamont Exeter, head of Learning & Development at TTEC Digital, teamed up with Tim Duranleau of SAP Litmos in a webinar to discuss ways that companies can combine learning and technology to create more sophisticated employees. Below are some key highlights from the discussion.
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ttec
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