itil service desk

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Published By: HP     Published Date: Nov 05, 2014
Webinar: Supporting users is more complex than ever. But now there’s a simple way to apply data and deliver service that’s truly amazing. Watch and see how it’s done.
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itsm, itil, saas help desk, itil service desk, itil service management, itil change management, itil problem management, hp service anywhere
    
HP
Published By: HP     Published Date: Oct 29, 2014
Tired of dealing with ID10T errors? Wouldn't life be easier if you reduced the number of ID10T errors and focused more on the critical issues? HP Service Anywhere seamlessly connects service quality, customer satisfaction and staff efficiency through its easy-to-use social collaborative capabilities. The only service desk with embedded Big Data technology, HP Service Anywhere delivers connected intelligence to IT and business users to support proactive problem solving and actionable analytics.
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itsm, itil, saas help desk, itil service desk, itil service management, itil change management, itil problem management, hp service anywhere
    
HP
Published By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
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itil, itil v3, bsm, bsa, dca, itsm, it service management, operations
    
HP Service Management
Published By: Kaseya     Published Date: Feb 16, 2011
The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.
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kaseya, itil, incident management, service request management, problem management, change management, service desk, service management
    
Kaseya
Published By: Numara Software     Published Date: Jul 09, 2009
Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
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numara, it service management, service, footprints, it budgets, cost cutting, flexible, itil
    
Numara Software
Published By: Numara Software     Published Date: Jul 09, 2009
In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
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configuration management, cmdb, numara, footprints, auto-discovery tools, hardware, itil, service management
    
Numara Software
Published By: Numara Software     Published Date: Jul 09, 2009
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
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itil v3, numara, footprints, service catalog, service request, service management, call volume, it budget
    
Numara Software
Published By: BMC Software     Published Date: Oct 21, 2013
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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bmc software, bmc, it management, service management, itsm, itil, knowledge management, social media
    
BMC Software
Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention
    
Business-Software
Published By: LANDesk     Published Date: Feb 12, 2007
This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.
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it management, itil, service management, business process management, bpm, it automation, automating it, landesk
    
LANDesk
Published By: Cherwell Software     Published Date: Jan 28, 2019
Domino’s was heavily reliant on a legacy service desk tool. When Karen Copley was hired to oversee all aspects of service delivery for the organisation, she immediately recognised that this tool needed to be replaced. According to Karen, it offered no way to obtain management information. There was also limited automation capabilities. In addition, at this time, Domino’s wanted to mature its service desk operation by adhering to ITIL® framework best practices. “We decided we needed a more robust, ITIL® framework compliant service desk tool. I knew Cherwell® Service Management software was in the Gartner Magic Quadrant, and I had read good things about the company. I therefore decided to invite Cherwell Software and a couple of other vendors to bid for the business.”
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Cherwell Software
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