interaction

Results 451 - 475 of 664Sort Results By: Published Date | Title | Company Name
Published By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 15, 2014
Quocirca surveyed over 300 organisations across the UK, France, Germany, the Nordics, Benelux, Italy, Iberia and Israel on their attitudes to cloud-based services. The research revealed that cost is not the only thing driving the adoption of cloud services; improved efficiency and easier external interaction are also important. Another finding was that impediments to cloud adoption vary significantly by industry. A key finding was that “cloud enthusiasts” are more aware of, and likely to invest in, security technologies like identity and access management than “cloud avoiders”.
Tags : 
ca technologies, quocirca, cloud, cloud based services, cloud security, cloud adoption, security technologies, access management
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 15, 2014
Quocirca surveyed over 300 organisations across the UK, France, Germany, the Nordics, Benelux, Italy, Iberia and Israel on their attitudes to cloud-based services. The research revealed that cost is not the only thing driving the adoption of cloud services; improved efficiency and easier external interaction are also important. Another finding was that impediments to cloud adoption vary significantly by industry. A key finding was that “cloud enthusiasts” are more aware of, and likely to invest in, security technologies like identity and access management than “cloud avoiders”.
Tags : 
ca technologies, quocirca, cloud, cloud based services, cloud security, cloud adoption, security technologies, access management
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Quocirca surveyed over 300 organisations across the UK, France, Germany, the Nordics, Benelux, Italy, Iberia and Israel on their attitudes to cloud-based services. The research revealed that cost is not the only thing driving the adoption of cloud services; improved efficiency and easier external interaction are also important. Another finding was that impediments to cloud adoption vary significantly by industry. A key finding was that “cloud enthusiasts” are more aware of, and likely to invest in, security technologies like identity and access management than “cloud avoiders”.
Tags : 
ca technologies, quocirca, cloud, cloud based services, cloud security, cloud adoption, security technologies, access management
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 06, 2014
This report presents new research into the use and benefits of IAM and the relationship it has with these three drivers. The research is based on over three hundred interviews with senior IT managers in medium sized to large organisations in a range of business sectors across Europe. The report should be of interest to anyone wanting to better serve all types of users, whilst still keeping control over applications and data.
Tags : 
mediacom, digital identities, open business, business growth, access management, identity management, iam, open interaction
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 06, 2014
This report examines the issues around the adoption of cloud-based services and looks at the security technology that is being deployed by enthusiasts and why the avoiders are holding back.
Tags : 
mediacom, cloud-based services, adopt the cloud, security of data, effective security, security technology, sensitive data, cloud avoiders
    
CA Technologies
Published By: Collaborative Consulting     Published Date: Dec 20, 2013
There are many attributes to consider when choosing sourcing options, some more obvious than others, such as hourly rate. However, when evaluating the true costs of sourcing, leading organizations also look at other critical factors associated with business-critical projects--such as agility, integration with other operations, security risks, scalability, public image, and business understanding-- that can make all the difference to ensuring successful project outcomes.
Tags : 
collaborative consulting, domestic solution, sourcing model, cost comparison, constrained workforce, offshore, financially constrained, user interaction
    
Collaborative Consulting
Published By: Avaya     Published Date: Dec 18, 2013
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
Tags : 
avaya, cem, customer experience management, contact center, mobile, mobile devices, customer interactions, it management
    
Avaya
Published By: Avaya     Published Date: Dec 18, 2013
Contact Center Consumer Preference eBook
Tags : 
avaya, ebook, consumer interaction, customer. customer service, cem, performance management, it management
    
Avaya
Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
Tags : 
wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying
    
Genesys
Published By: Oracle     Published Date: Nov 27, 2013
Social-enabled customer service requires three primary capabilities. The capability to: 1. Listen and Respond: Treat Social Media as an Integrated Interaction Channel Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs and negligible return on investments. Download this White Paper for more info.
Tags : 
contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools
    
Oracle
Published By: Oracle     Published Date: Nov 27, 2013
Social-enabled customer service requires three primary capabilities. The capability to: 1. Listen and Respond: Treat Social Media as an Integrated Interaction Channel Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs and negligible return on investments. Download this White Paper for more info.
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
Oracle
Published By: Bridgeline Digital     Published Date: Nov 20, 2013
iAPPS Content Manager is the premier business marketing solution to drive Digital Engagement in the CMS marketplace. iAPPS Content Manager allows businesses to personalize their online interactions with customers in an increasingly digital world. The solution combines business purpose and end-user context to attract customers, deliver compelling content, and optimize conversion rates.
Tags : 
    
Bridgeline Digital
Published By: Aruba Networks     Published Date: Nov 15, 2013
Microsoft Lync is not only changing the cost structure of enterprise telephony, but also ushering in a new user experience in which every communication is transformed into a more collaborative, engaging interaction.
Tags : 
just media, aruba networks, deploying lync, mobile devices, microsoft lync, cost structure, user experience, engaging interaction
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
L’application Microsoft Lync modifie en profondeur la structure des coûts de la téléphonie d’entreprise et plonge l’utilisateur dans une nouvelle expérience où chaque communication devient plus captivante et plus conviviale. Voici 10 conseils pour garantir le bon fonctionnement de Lync sur les appareils mobiles de votre réseau.
Tags : 
just media, aruba networks, deploying lync, mobile devices, microsoft lync, cost structure, user experience, engaging interaction
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
Microsoft Lync optimiert nicht nur die Kostenstruktur für die Unternehmenstelefonie, sondern schafft auch ein völlig neues Benutzererlebnis, fördert den Austausch und stärkt die Zusammenarbeit im Unternehmen. Um die Vorteile von Lync umfassend ausschöpfen zu können, muss die zugrunde liegende Infrastruktur optimal genutzt werden. Da die Zahl an Laptops, Smartphones und Tablets langfristig die Zahl der Desktops übertreffen wird, benötigen Unternehmen sichere und zuverlässige Wireless-Infrastrukturen. Mit nur geringem Aufwand können Sie die Qualität und die Zuverlässigkeit multimedialer Kommunikation in Ihrem WiFi-Netzwerk verbessern. Wir haben die Top-10-Tipps für Sie, wie Sie von den Vorteilen von Lync auf mobilen Endgeräten in Ihrem Netzwerk profitieren können…
Tags : 
just media, aruba networks, deploying lync, mobile devices, microsoft lync, cost structure, user experience, engaging interaction
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
Microsoft Lync está cambiando la estructura de costes en la telefonía empresarial y está marcando una nueva experiencia para sus usuarios en la cual cada comunicación se convierte en una interacción cada vez más colaborativa y atractiva. Aquí tiene 10 consejos para asegurarse de que Lync funciona bien en los dispositivos móviles en la red. Microsoft Lync no sólo está cambiando la estructura de costes en la telefonía empresarial sino que, además, está marcando una nueva experiencia para sus usuarios en la cual cada comunicación se convierte en una interacción cada vez más colaborativa y atractiva.
Tags : 
just media, aruba networks, deploying lync, mobile devices, microsoft lync, cost structure, user experience, engaging interaction
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
Microsoft Lync cambia la struttura dei costi della telefonia aziendale e apre la strada ad una nuova esperienza per il cliente, in cui ogni comunicazione si trasforma in un'interazione più collaborativa e coinvolgente. Ecco 10 consigli per garantire il corretto funzionamento di Lync sui dispositivi mobili della vostra rete.
Tags : 
just media, aruba networks, deploying lync, mobile devices, microsoft lync, cost structure, user experience, engaging interaction
    
Aruba Networks
Published By: Oracle     Published Date: Nov 13, 2013
Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful.
Tags : 
zenithoptimedia, oracle, rightnow cloud service, contact center, valued customers, social-enabled customer service, customer conversations, social media
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
Tags : 
zenithoptimedia, oracle, executive strategy series, customer experience, empowering people, take initiative, power your brand, oracle service solutions
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
Tags : 
zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service
    
Oracle
Published By: IBM     Published Date: Nov 12, 2013
The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?
Tags : 
business operations, business process management, bpm, process automation, smarter process, age of customer, business activity monitoring, business analytics
    
IBM
Start   Previous    16 17 18 19 20 21 22 23 24 25 26 27    Next    End
Search Resource Library      

Add Resources

Get your company's resources in the hands of targeted business professionals.