interaction

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Published By: goTransverse     Published Date: Oct 15, 2015
Billing is a key moment of truth for all businesses. Every interaction with the customer ultimately gets filtered through billing. It’s an endless combination of quotes, account creation, orders, pricing, payments, settlement and subscriber management. If your company is looking to evaluate billing and subscription management vendors, this paper covers five must-ask questions your peers wished they had uncovered before signing the contract.
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goTransverse
Published By: SmartFocus     Published Date: Oct 13, 2015
Si votre marketing n’est pas en temps réel, c’est qu’il est dépassé. Le marketing de l’instant est devenu essentiel. Le Real-Time Interaction Management (RTIM) vous permet d’adapter en temps réel le contenu de vos messages marketing en fonction du moment de leurs ouvertures. Il s’agit de la toute dernière innovation en marketing digital. De nombreux rapports révèlent les principaux acteurs appelés « Strong Performers » du marché du RTIM.
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digital marketing, données en temps réel, marketing de l’instant, marketing en temps réel, interactions en temps réel, données, data marketing, personnalisation, marketing personnalisé, contextualisation, e-mail marketing, comportement client, segmentation, engagement client, campagnes, marketing contuel, knowledge management, enterprise applications, data management
    
SmartFocus
Published By: IBM MaaS360     Published Date: Oct 09, 2015
Mobilephobia: A family of fears typically impacting CISOs and other security professionals associated with embracing and deploying a mobile security strategy that enables access across the enterprise, sharing of corporate data or interaction with associates, customers and other third parties via mobile devices and applications.
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fiberlink, ciso, security, mobile, mobilephobia, corporate data, networking, mobile computing, mobile data systems, wireless communications, wireless hardware, wireless security
    
IBM MaaS360
Published By: IBM     Published Date: Oct 09, 2015
Mobilephobia: A family of fears typically impacting CISOs and other security professionals associated with embracing and deploying a mobile security strategy that enables access across the enterprise, sharing of corporate data or interaction with associates, customers and other third parties via mobile devices and applications.
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IBM
Published By: LogMeIn     Published Date: Oct 08, 2015
This report examines the new technologies that innovative solution providers are releasing to assist in faster repair and recovery.
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video, b4b, support, technicians, customer support, customer, value added services, customer satisfaction, customer service organisation, customer interaction service, customer relationship management, customer service, video conferencing, workforce management
    
LogMeIn
Published By: Cisco     Published Date: Oct 06, 2015
Hear more about how Customer Engagement has evolved from 'carbon based interaction' (live contact centers) to 'silicon based interaction' (self service applications and communities), and how this is quickly becoming the new recipe for customer engagement success.
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customer engagement, cisco, self service application, customer engagement success, contact centers, networking, it management, wireless, knowledge management, enterprise applications
    
Cisco
Published By: Cisco     Published Date: Oct 06, 2015
Read more to learn how Cisco’s Mobile Experience Business Offer can unleash the power of your network to better serve your customers with locations based analytics, real time interactions, and mobile experience development tools.
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cisco, mobile business, cisco mobile experience business, cmx, cisco wireless infrastructure, crm, it management, knowledge management, enterprise applications, data management
    
Cisco
Published By: IBM     Published Date: Sep 30, 2015
Consumers demand services according to their individual preferences whenever, wherever, and however they interact.
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customer experience, transaction processing, omnichannel banking, consumer demands, customer interaction, small business
    
IBM
Published By: IBM     Published Date: Sep 30, 2015
How to capitalize on real-time offers, deliver true omnichannel experiences.
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customer experience, transaction processing, omnichannel banking, consumer demands, customer interaction, shopper experience
    
IBM
Published By: IBM     Published Date: Sep 30, 2015
How CSP's tap the transformative power of data and analytics
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data, analytics, customer experience, operational effectiveness, digital interaction, customer interaction service, customer satisfaction
    
IBM
Published By: IBM     Published Date: Sep 30, 2015
Learning from digital pioneers.
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sustainable, business value, engagement, interactions, best practices, business intelligence, options, marketing
    
IBM
Published By: Teradata     Published Date: Sep 21, 2015
This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help customer insights (CI) professionals select the right partner for their RTIM needs.
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application management, business analytics, business process management (bpm), cloud applications, desktop management, experian, forrester, integrated cloud solution, management fundamentals, marketing management software, application performance management, business process management, cloud computing
    
Teradata
Published By: Pega     Published Date: Sep 11, 2015
This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help customer insights (CI) professionals select the right partner for their RTIM needs.
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Pega
Published By: IBM     Published Date: Sep 08, 2015
Please join us for an in-depth discussion of the latest data and analytics capabilities that banks are using today to uncover new customer insight - at the individual level - to improve offers and cross sell, optimize campaigns and deliver profitable revenue. The discussion will explore how leading banks are employing predictive analysis on customer data not often analyzed - like individual transactions, interactions, behavior and social media. See how banks can move beyond traditional segmentation and enable marketing to the "Segment of One."
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banking, finance, customer engagement, analytics, insights, segmentation, data management, personal finance, investing, small business
    
IBM
Published By: SmartFocus     Published Date: Aug 25, 2015
If your marketing isn’t real-time, it’s out of date. Marketing for the moment is now crucial. Real-time interaction management (RTIM) enables marketing messages to change in real-time when they are opened. The latest innovation in digital marketing. Latest independent report reveals the Strong Performers in the RTIM market.
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it management, data management, data center
    
SmartFocus
Published By: Adobe     Published Date: Aug 04, 2015
This report lays out the opportunities to use mobile messaging as well as how to use the IDEA cycle to identify the most important moments and tactics so you can use messaging to its full potential.
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mobility, consumer mobility, engagement, customer engagement, customer, customer journey, marketing, messagung, mobile, mobile analytics, mobile marketing, sms, mobile computing, mobile data systems, mobile workers, wireless communications, wireless messaging
    
Adobe
Published By: Dyn     Published Date: Jul 29, 2015
This whitepaper reviews three fundamental reasons to add IPM services to your performance management arsenal including: • Performance management considerations for websites and cloud-based services • The role APM and NPM solutions can play in optimizing code and enterprise IT infrastructure • How complementary IPM services can help you make educated cloud and network service provider partnering decisions to improve user experiences, customer interactions, and business outcomes
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apm, npm, internet performance management, application performance management, network performance management, enterprise it infrastructure, user experience, customer interactions
    
Dyn
Published By: Pega     Published Date: Jul 29, 2015
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to discover how well each vendor fulfills Forrester’s criteria an
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Pega
Published By: Marketo     Published Date: Jul 13, 2015
In this ebook, we define each of those five principles, and show you what an engagement marketing strategy truly looks like. To learn how you can use engagement marketing techniques in your own marketing, download our ebook: The 5 Principles of Engagement Marketing.
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engagement marketing, data, interactions, targeting, marketing, communications, content, business intelligence, customer interaction service
    
Marketo
Published By: IBM     Published Date: Jul 13, 2015
This ebook explores how an enhanced 360-degree view of the customer optimizes and facilitates more personalized customer interactions.
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customer centric organizations, crm, customer usability, personalized interactions, big data, data quality, data management
    
IBM
Published By: LogMeIn     Published Date: Jun 23, 2015
This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.
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improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service, customer relationship management, customer satisfaction, customer service, customer experience management
    
LogMeIn
Published By: Tealium     Published Date: Jun 15, 2015
Marketing nirvana is all about driving consistent, real-time customer interactions across all digital touch points. See how Ancestry.com is using Tealium to make this long-held goal a reality.
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tealium, marketing, technology, cloud, tag management, stack, data, advertising, digital, fragmented data, unification, cloud computing
    
Tealium
Published By: Gigya     Published Date: Jun 08, 2015
Marketers are struggling to connect with consumers across all available outlets while still providing an aligned customer experience. The white paper examines three key ways to create a successful omni-channel experience while establishing cohesive brand and customer identities. Learn how to: Develop an interactive mobile strategy Streamline physical and digital interactions Engage customers across channels
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customer data management, single customer view, cross channel, marketing segmentation, sso, federation, registration as a service, social login, first-party data, integrations, identity compliance and security
    
Gigya
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